The breakfast was the same all of the day with just 1 meat and they don't give a receipt if you go thought another site and the rooftops had Private partist and you couldn't go in that was a bomb. But other than that I enjoy my Stay

The breakfast was the same all of the day with just 1 meat and they don't give a receipt if you go thought another site and the rooftops had Private partist and you couldn't go in that was a bomb. But other than that I enjoy my Stay

Staff was very kind and understanding, when we checked in late due airline problems. They gave us great food recommendations, and were very nice.

Staff was very kind and understanding, when we checked in late due airline problems. They gave us great food recommendations, and were very nice.

We had booked this hotel based on prior experience, however it looked to had been going renovation. Furniture was hanging on hinges, one of the rooms was actively being painted as we were goin in. One of us had come in super late and even tho we let the front desk know she lost the room (how is that possible if the room was paid for). another one had to keep moving to a different room because the AC was not working, he was moved 7 times

We had booked this hotel based on prior experience, however it looked to had been going renovation. Furniture was hanging on hinges, one of the rooms was actively being painted as we were goin in. One of us had come in super late and even tho we let the front desk know she lost the room (how is that possible if the room was paid for). another one had to keep moving to a different room because the AC was not working, he was moved 7 times

Room had dirty towels, front desk guy not helpful

Room had dirty towels, front desk guy not helpful

Older building, but pretty well maintained. Didn't seem to be much going on around the property for a downtown Friday night. Breakfast was above average. $25/night for parking on-site is a bit much. Public parking garages are nearby and probably offer better rates.

Older building, but pretty well maintained. Didn't seem to be much going on around the property for a downtown Friday night. Breakfast was above average. $25/night for parking on-site is a bit much. Public parking garages are nearby and probably offer better rates.

During our stay in April, the elevators were not all running so the wait for those that were was extremely long. There was also an event on the rooftop, unbeknownst to us, so we couldn’t visit this. The property is connected to another hotel, so navigating upon checkin was a tiny bit confusing. It seemed like they were working with limited staff. The toilets in the lobby weren’t flushing at that time. It was a place to lay our heads for the night but it was a bit run down. Given this feedback is late, if fixes/updates have been made since then, please disregard.

During our stay in April, the elevators were not all running so the wait for those that were was extremely long. There was also an event on the rooftop, unbeknownst to us, so we couldn’t visit this. The property is connected to another hotel, so navigating upon checkin was a tiny bit confusing. It seemed like they were working with limited staff. The toilets in the lobby weren’t flushing at that time. It was a place to lay our heads for the night but it was a bit run down. Given this feedback is late, if fixes/updates have been made since then, please disregard.

Much appreciative of the early check-in provided us since the event we were attending began at 3:00 pm.

Much appreciative of the early check-in provided us since the event we were attending began at 3:00 pm.

My only comment would be that the room has very little space to put the clothing (no drawers)

My only comment would be that the room has very little space to put the clothing (no drawers)

The hotel had a night club at the top floor that blasted music until 2AM. Neither Expedia nor the hotel told us that before they reserved our room on the 19th floor! Also, didn't get full refund even after being told by the hotel that we will get full refund.

The hotel had a night club at the top floor that blasted music until 2AM. Neither Expedia nor the hotel told us that before they reserved our room on the 19th floor! Also, didn't get full refund even after being told by the hotel that we will get full refund.

This property is very confusing to get to travel wise. Arrived and got to room, which wasn't what we booked. Non-smoking, which smelt like smoke....room to fit 4 adults and 2 kids, with 2 queen beds. How did we all fit? Not possible. We were charged $15 per roll out, per night. This is not the room we were promised. Very, very disappointed. Went to front desk to complain and was told no manager on duty and would have to go through third party who we booked with to take care of. Well, travelocity blames the hotel, hotel blames travelocity. No resolve. Very sad that this type of disappointing customer service from major brand names occurs in 2024.

This property is very confusing to get to travel wise. Arrived and got to room, which wasn't what we booked. Non-smoking, which smelt like smoke....room to fit 4 adults and 2 kids, with 2 queen beds. How did we all fit? Not possible. We were charged $15 per roll out, per night. This is not the room we were promised. Very, very disappointed. Went to front desk to complain and was told no manager on duty and would have to go through third party who we booked with to take care of. Well, travelocity blames the hotel, hotel blames travelocity. No resolve. Very sad that this type of disappointing customer service from major brand names occurs in 2024.

First room tv stopped working & fridge was leaking water on the floor when we arrived.

First room tv stopped working & fridge was leaking water on the floor when we arrived.

Great location. Staff very friendly and knowledgeable. Would stay again

Great location. Staff very friendly and knowledgeable. Would stay again

Check in was pleasant and I really enjoyed the view from the room with the floor to ceiling windows, but that is about it. The air condition on my floor was out and the room was extremely hot and unbearable. I hate that I had to keep all the curtains closed tight to try and keep it cooler but that didn’t help at all. I had to leave out most of my stay to find a cooler place. I was told the only option was to get a refund a find another place to say which I think is a bit unacceptable as I didn’t have that option in such a short notice. I’ve stayed at this location before because I enjoy the rooftop lounge but this specific stay has made me rethink staying here in the future. I did speak with a nice young lady at the from during my check out this morning who offered to remove parking for me and let me know that a manager would be in touch with me and would add points to my rewards. Still waiting on that update!

Check in was pleasant and I really enjoyed the view from the room with the floor to ceiling windows, but that is about it. The air condition on my floor was out and the room was extremely hot and unbearable. I hate that I had to keep all the curtains closed tight to try and keep it cooler but that didn’t help at all. I had to leave out most of my stay to find a cooler place. I was told the only option was to get a refund a find another place to say which I think is a bit unacceptable as I didn’t have that option in such a short notice. I’ve stayed at this location before because I enjoy the rooftop lounge but this specific stay has made me rethink staying here in the future. I did speak with a nice young lady at the from during my check out this morning who offered to remove parking for me and let me know that a manager would be in touch with me and would add points to my rewards. Still waiting on that update!

Awesome room. Very happy with the hotel. How to use the elevator was extremely tricky.

Service

Awesome room. Very happy with the hotel. How to use the elevator was extremely tricky.

Service

Overall it was good, but the breakfast was not good and very slow breakfast service.

Overall it was good, but the breakfast was not good and very slow breakfast service.