Room smelled cigarette smoke. Not well kept. Did not stay. Request refund

Room smelled cigarette smoke. Not well kept. Did not stay. Request refund

The Richmond Motel should be shut down and certainly taken off your list. I liked the name and risked the "fair" rating and regretted it terribly. It was worse than filthy with bugs that I filmed and attached. There were two double beds and only one was clean. There were no towels at all. I feel like I have some PTSD after the night. I want to know if I encounter such a room and I have already paid for it is there any recourse in canceling and getting my money returned?

The Richmond Motel should be shut down and certainly taken off your list. I liked the name and risked the "fair" rating and regretted it terribly. It was worse than filthy with bugs that I filmed and attached. There were two double beds and only one was clean. There were no towels at all. I feel like I have some PTSD after the night. I want to know if I encounter such a room and I have already paid for it is there any recourse in canceling and getting my money returned?

It look very nice, staff is wonderful and very workable

It look very nice, staff is wonderful and very workable

Every single thing was stained and broken, no towel, rudely kicked out at 10AM, walls are filled with stains, and room had 2 roaches in it. Someone even slept in a car outside my room in an otherwise empty lot and keep peeping in.

Every single thing was stained and broken, no towel, rudely kicked out at 10AM, walls are filled with stains, and room had 2 roaches in it. Someone even slept in a car outside my room in an otherwise empty lot and keep peeping in.

It wasn't located in the best part of town and the sheets were dirty/stained and has burnt holes in them. Asked associate at front desk for some clean sheets and he said he would get me some but never saw him or the sheets. The door handle broke off on the inside of the room and lucky I'm handy and was able to fix it so we can get out of the room. There is no phone in the room. The remote didn't work t.v. so we were unable to control volume, or tun it on/off. Would never stay there again. Now why I see why it was cheaper than the other hotels but I would of paid more if I knew it was like this.

It wasn't located in the best part of town and the sheets were dirty/stained and has burnt holes in them. Asked associate at front desk for some clean sheets and he said he would get me some but never saw him or the sheets. The door handle broke off on the inside of the room and lucky I'm handy and was able to fix it so we can get out of the room. There is no phone in the room. The remote didn't work t.v. so we were unable to control volume, or tun it on/off. Would never stay there again. Now why I see why it was cheaper than the other hotels but I would of paid more if I knew it was like this.

Filthy, frightening, smelled like an ashtray, floors covered in dirt and hair. Door handles looked like they been kicked in multiple times. Broken mortar at every opening. This is a rent by the hour dive. Every surface was dirty - I wiped it all down with chlorox wipes (came out black) and was still afraid to touch anything. This place shouldn't even be listed with Hotels.com - it's a crack house. The security lights beam into the room around the town vinyl window covering so it's too bright to sleep, and every car that passes sounds like it will roll over your bed. A nightmare! Please remove this property and protect the public!!

Filthy, frightening, smelled like an ashtray, floors covered in dirt and hair. Door handles looked like they been kicked in multiple times. Broken mortar at every opening. This is a rent by the hour dive. Every surface was dirty - I wiped it all down with chlorox wipes (came out black) and was still afraid to touch anything. This place shouldn't even be listed with Hotels.com - it's a crack house. The security lights beam into the room around the town vinyl window covering so it's too bright to sleep, and every car that passes sounds like it will roll over your bed. A nightmare! Please remove this property and protect the public!!

Mo was a great host. This is walking distance to the fan and right on a frequent bus line to the canal and downtown. There's a really great shrimp and chicken takeout right next door.

Mo was a great host. This is walking distance to the fan and right on a frequent bus line to the canal and downtown. There's a really great shrimp and chicken takeout right next door.

You get what you paid for. Old, outdated. Smells like cigarettes

You get what you paid for. Old, outdated. Smells like cigarettes

I didn't stay here he gave no service and plus none of his people was at the damn check-in desk this man scammed me out of my money he is a crook the hotel is a sham

I didn't stay here he gave no service and plus none of his people was at the damn check-in desk this man scammed me out of my money he is a crook the hotel is a sham

STAY AWAY! This place is nothing other than a drug and prostitution motel.

STAY AWAY! This place is nothing other than a drug and prostitution motel.

Didnt stay because place was nasty

Didnt stay because place was nasty

I arrived at check-in time and waited 3 hours but no one was answering the phone or at the front desk. On top of that, they had the nerve to charge me a penalty.

I arrived at check-in time and waited 3 hours but no one was answering the phone or at the front desk. On top of that, they had the nerve to charge me a penalty.

Stay away from this place. Calling this place a dumpy dump is an understatement. I don't mind an outdated clean hotel, you too incompetent to have pest control and hot water. I'm going to break down this motel with all facts. 1. I seen plethora of roaches. I didn't see bedbugs, but I left and paid for another room. 2. You show me two room none of them have HOT WATER. 3. You have dingy and dirty towels and rags. 4. You have cigarette burns and dingy sheets. 5. It's a sketchy neighborhood with heavy police presence. Don't spend your money here. I try to get a refund back due to the squalid conditions. Hotel.com will not give you your money back even if you have proof of the foulness of this hotel. Learn from my mistake and don't believe the other asinine reviews. Why haven't the board of health condemned this. And I DARE YOU CALL ME A LIAR. I have receipts. No way this place is still standing with out giving kickbacks to public officials.

Quiet but very old. Nice pictures on the walls and cable but in definate need of renovations.

Property is not clean and unsafe. Mattresses were being discarded outside.

Property is not clean and unsafe. Mattresses were being discarded outside.

The facility is very dirty. None of the TV, bathroom and AC work properly. The AC made big noise,

The facility is very dirty. None of the TV, bathroom and AC work properly. The AC made big noise,

No, it's not the most modern hotel, the property itself is dated. But for the price, it rates high for the amenities. The staff is committed to making things right and providing a safe and comfortable stay. Very pleasant people and hard workers.

No, it's not the most modern hotel, the property itself is dated. But for the price, it rates high for the amenities. The staff is committed to making things right and providing a safe and comfortable stay. Very pleasant people and hard workers.