Platinum Yucatan Princess Adults Only - All Inclusive
Estância com tudo incluído em Playa del Carmen
2 hóspedes · 1 quarto · 1 casa de banho
Razões para reservar
Os hóspedes adoram aquiOs hóspedes dão a esta propriedade uma ótima classificação
Experiência de alto nívelUma das propriedades mais caras da zona
Inclui comodidades essenciaisJardim, Piscina, Ar-condicionado e mais
Sobre este hotel
Adults-only beachfront property with 13 outdoor pools
Catch some rays at the beach or spend the day relaxing at Platinum Yucatan Princess Adults Only - All Inclusive 's full-service spa. Then enjoy a meal at one of the property's 6 restaurants.
Platinum Yucatan Princess Adults Only - All Inclusive offers 470 air-conditioned accommodations with free minibar items and safes. Rooms open to furnished balconies or patios. 42-inch plasma televisions come with satellite channels. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and complimentary toiletries.
13 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include outdoor tennis courts, a sauna, and a fitness center.
Catch some rays at the beach or spend the day relaxing at Platinum Yucatan Princess Adults Only - All Inclusive 's full-service spa. Then enjoy a meal at one of the property's 6 restaurants.
Platinum Yucatan Princess Adults Only - All Inclusive offers 470 air-conditioned accommodations with free minibar items and safes. Rooms open to furnished balconies or patios. 42-inch plasma televisions come with satellite channels. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and complimentary toiletries.
This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.
13 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include outdoor tennis courts, a sauna, and a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
Comodidades
Piscina
Ar-condicionado
Internet/Wi-Fi
Estacionamento
Lavandaria
Varanda ou Pátio
Banheira de hidromassagem ou spa
TV
Ginásio ou centro de fitness
Jardim
Mapa de Playa del Carmen
Atrações nas proximidades
Quartos disponíveis
Junior Suite, Pool Access ((Swimout) Deluxe)
Camas não especificadas • 55 m²
Acomoda 2
Você será direcionado para Hotels.com para disponibilidade e preços
Junior Suite (deluxe)
Camas não especificadas • 55 m²
Acomoda 2
Você será direcionado para Hotels.com para disponibilidade e preços
Deluxe Room, Swimout (Platinum)
Camas não especificadas • 54 m²
Acomoda 2
Você será direcionado para Hotels.com para disponibilidade e preços
Deluxe Room (Platinum)
Camas não especificadas • 54 m²
Acomoda 2
Você será direcionado para Hotels.com para disponibilidade e preços
Suite, Round Bed (Honeymoon)
Camas não especificadas • 82 m²
Acomoda 2
Você será direcionado para Hotels.com para disponibilidade e preços
€€€€
Avaliações e comentários
4.0 / 10.0
Value for money, used a lot of the next door resort. Buffet -adequate, food, luke warm. Rodeo grill, basic lunch. Evening, food and service great. Faff with pool towel process
1.0 / 10.0
We arrived at 2:30 am at the lobby hotel for them to tell us we couldn’t stay there. The manager told us we didn’t have proper identification which we did . We provided all the correct paperwork and he didn’t care to see them because the moment he realized we were two girls in a relationship he automatically denied service. He proceeded to call security to kick us out from the hotel at 4am after going back and fourth with him. We couldn’t get a hold of you guys because we were told we had to contact the agency that we booked on. Horrible experience!! After a few hours the head manager of hotel security checked out paper work and decided it was ok for us to stay but while we were there the service we got was horrible I’m assuming because we reported his discriminatory behavior. Our stay was the worst experience ever. I cannot believe we went through this because we are part of the LGBTQ community. Through our stay they discriminated us because everyone knew what happened . Very embarrassing days
1.0 / 10.0
We arrived at 2:30 am at the lobby hotel for them to tell us we couldn’t stay there. The manager told us we didn’t have proper identification which we did . We provided all the correct paperwork and he didn’t care to see them because the moment he realized we were two girls in a relationship he automatically denied service. He proceeded to call security to kick us out from the hotel at 4am after going back and fourth with him. We couldn’t get a hold of you guys because we were told we had to contact the agency that we booked on. Horrible experience!! After a few hours the head manager of hotel security checked out paper work and decided it was ok for us to stay but while we were there the service we got was horrible I’m assuming because we reported his discriminatory behavior. Our stay was the worst experience ever. I cannot believe we went through this because we are part of the LGBTQ community. Through our stay they discriminated us because everyone knew what happened . Very embarrassing days
10.0 / 10.0
The rooms was beautiful and clean! Loved having a swim out room
10.0 / 10.0
Front Desk staff, specifically Israel, was very welcoming and helpful
10.0 / 10.0
Fun atmosphere, drinks were good, food could be better
2.0 / 10.0
The first time I stayed at this resort in 2023, I had an amazing time. Everything was perfect, staff, food and cleanliness. This is why for 2024, I decided to come back. This time sadly my experience was not as memorable.
The ladies and the one gentleman at the spa were phenomenal!!! They made my stay so much better. The young lady who did the check in for me was super sweet. But upon check in, the bedsheets were stained. I called the front desk and the lady who answered was extremely rude. I explained that I did not need to change rooms only the sheets needed to be changed as I was not sleeping on dirty sheets. This same lady whose name I did not catch (I should’ve ) again was extremely rude when I was trying to get change for a $50 dollar bill, funny thing I was asking another young lady at the front desk and she just barged in with her attitude. One night I go to the bathroom only to find a roach, alive!!! Then trying to schedule my return airport shuttle the young man from MTS made it impossible (this was paid already just needed a pick up time), he wanted me to buy whatever else he was selling. I understand that those tables right outside the lobby are of excursion companies not necessarily associated with the hotel, but if you are allowing contractors to interact with your guest at least set rules and expectations so that your guests are treated with respect and dignity.
8.0 / 10.0
Everyone is so friendly, and I enjoyed my time. However there was a point where 3 of my shoes were mysteriously soaked with what I hope was water and no one explained to me, what happened. My neighbor’s room was flooded, but they assured me that wasn’t the case, and they made it seem like I was making a big deal that my property was altered. They washed one of the shoes, but I was told bc the other one was a certain material it could not have been messed up.
10.0 / 10.0
I just got back from a beautiful trip with my husband we had such a good time our swim up room was right beside the main pool but it was still private. The bed was super comfortable. Just our patio door did not lock, but it was all good.
4.0 / 10.0
I believe that the pandemic hit everywhere in the world. I have been traveling all over and I must say this place was a disappointment.
First starts with the extortion of the shops charging $12.00 for a bottle of water and $18.00 for a bag of cheddar goldfish. The buffet in the Platinum area was another disappointment instead we had to walk over to the other resort and eat.
Mexico is not the same anymore and what a shame. Save the family and money and visit Europe for the same amount spent between airlines and transport and hotels.
8.0 / 10.0
Our stay started off smoothly with a friendly staff and easy check-in process. The property was beautiful and entertainment staff were fun. However, we were disappointed to learn that the air conditioning was broken, which made our stay uncomfortable at times. It would have been helpful to receive more information on how to access the neighboring resort which had a working AC and a lot more amenities.
The beach on our end was not swimmable due to seaweed and tides. We found housekeeping to be a bit frustrating as they would come early in the morning and not return later when requested. The nightly entertainment was enjoyable, but as an adult all-inclusive resort, we expected more activities after 11 pm. As unfortunately, the lounge/disco were closed throughout our stay on our side.
For food the only downside was the limited options available after the buffet closed, which were basic. However on a brighter note, the food at the resort was some of the best we've had at an all inclusive. Another perk was not having to reserve at the restaurants so we got to try them all.
Despite these minor inconveniences , the trip will always hold a special place in my heart as my fiancé proposed to me on the beach during our stay.
8.0 / 10.0
Great restaurant options, good entertainment and great staff
8.0 / 10.0
The hotel was nice and we had access to the other princess hotel as well. There was a few things that I wished I knew before hand. Every bar closed at 6pm except 1 of them. All the pools closed at 8pm. This resorts is more for 40 people. But overall not a bad experience would stay again.
8.0 / 10.0
I didn’t like much of the food. It wasn’t good quality.
10.0 / 10.0
Awesome
10.0 / 10.0
Was a great place
10.0 / 10.0
Staff made me feel like family
6.0 / 10.0
Room wasn’t quite as clean as I would have liked. The toiletries were used and toilet had issues almost everyday. Staff nice though
6.0 / 10.0
It was nice. Sargassum was bad at times.
2.0 / 10.0
The air conditioner didn't work from day one, and the hotel manager showed little concern about the situation. He claimed, 'We're doing everything we can, and the air conditioner will be fixed soon.' However, it remained unfixed for the entire seven days of our stay.
This hotel is ancient, and the rooms have not been renovated. The carpet is worn, and the service does not meet the standards of a five-star property, as they advertise. I would not recommend staying there."
4.0 / 10.0
Upon arrival we were given an "upgrade". The room we booked, was a king swim up with a couch. Our "upgrade" was a swim up with two full beds and no couch. This room had multiple things wrong with it including towel holders falling off the wall, broken outlets, hard water stains all over the shower. We had to go back after the first night and demand a room with a king size bed. This room was better and the only issue in there was that the two bathroom sinks didn't drain very well. The property was overall clean but there was trash left out on the grounds for four days that was never cleaned up. The staff was nice but trying to get a drink order at the buffet restaurant can be almost next to impossible. Speaking of the restaurants, the food is mediocre and nothing will blow your socks off. The drinks were good and most of the bartenders were nice and attentive but be warned that all the bars outside the restaurants and lobby close at 6pm including the only bar at the beach. All of the pools including the smaller ones for the swim up rooms close at 8pm and they will kick you out.
10.0 / 10.0
I love the nature that it has so many animals the beach was full of rock
10.0 / 10.0
The animation team is amazing. The food is good but there could be more choices
4.0 / 10.0
Upon arrival we were given an "upgrade". The room we booked, was a king swim up with a couch. Our "upgrade" was a swim up with two full beds and no couch. This room had multiple things wrong with it including towel holders falling off the wall, broken outlets, hard water stains all over the shower. We had to go back after the first night and demand a room with a king size bed. This room was better and the only issue in there was that the two bathroom sinks didn't drain very well. The property was overall clean but there was trash left out on the grounds for four days that was never cleaned up. The staff was nice but trying to get a drink order at the buffet restaurant can be almost next to impossible. Speaking of the restaurants, the food is mediocre and nothing will blow your socks off. The drinks were good and most of the bartenders were nice and attentive but be warned that all the bars outside the restaurants and lobby close at 6pm including the only bar at the beach. All of the pools including the smaller ones for the swim up rooms close at 8pm and they will kick you out.
6.0 / 10.0
Property was great
There AC does not get cold at all
We had no AC for 10 days when we were there we had to change rooms cause it was really hot on the 3rd floor we came down to the 1st floor to leave our balcony door open in the evening to get some breeze
No Wi-Fi service at all the Wi-Fi shuts off every time u want to use your phone
There buffet was mediocre the sister hotel food had much more selection
For an adult only resort it was verryyyyy quiet no night life at all
The sister hotel had the night club and the sports bar which we were always going there for drinks and playing pool and eating at the buffets and restaurants
Even though the restaurants at the sister resort u have to make reservations the food was phenomenal
Oh and one more thing all there cups at the pools are disposable they reuse them again after you finish your drinks they wash them and stack them up and use for another person which I thought was very disgusting…
10.0 / 10.0
First time traveling alone as a woman and I felt safe throughout my whole stay. I will be coming back. Customer service all around is a 10/10.
10.0 / 10.0
I celebrated my Solar return day at this property and it was beyond amazing! The staff was very respectful, friendly, knowledgeable! I felt safe and cared for. I felt like royalty and I love my time here! Thank you to your amazing staff and facility.
10.0 / 10.0
Very nice we coming back
10.0 / 10.0
Very nice we coming back
6.0 / 10.0
Property was great
There AC does not get cold at all
We had no AC for 10 days when we were there we had to change rooms cause it was really hot on the 3rd floor we came down to the 1st floor to leave our balcony door open in the evening to get some breeze
No Wi-Fi service at all the Wi-Fi shuts off every time u want to use your phone
There buffet was mediocre the sister hotel food had much more selection
For an adult only resort it was verryyyyy quiet no night life at all
The sister hotel had the night club and the sports bar which we were always going there for drinks and playing pool and eating at the buffets and restaurants
Even though the restaurants at the sister resort u have to make reservations the food was phenomenal
Oh and one more thing all there cups at the pools are disposable they reuse them again after you finish your drinks they wash them and stack them up and use for another person which I thought was very disgusting…
4.0 / 10.0
We stayed here last week. Property was really unclean. We were given a room but the air-conditioner was not working. Staff changed the room and gave us one with better air-conditioner. But we lost the pool view we had booked for. One of the elevators in the wing where we stayed was not working properly and had blinking lights. Nobody repaired it. Food was mediocre. They kept serving the same desserts everyday.
Staff was excellent and helpful.
4.0 / 10.0
We stayed here last week. Property was really unclean. We were given a room but the air-conditioner was not working. Staff changed the room and gave us one with better air-conditioner. But we lost the pool view we had booked for. One of the elevators in the wing where we stayed was not working properly and had blinking lights. Nobody repaired it. Food was mediocre. They kept serving the same desserts everyday.
Staff was excellent and helpful.
10.0 / 10.0
First time traveling alone as a woman and I felt safe throughout my whole stay. I will be coming back. Customer service all around is a 10/10.
10.0 / 10.0
I celebrated my Solar return day at this property and it was beyond amazing! The staff was very respectful, friendly, knowledgeable! I felt safe and cared for. I felt like royalty and I love my time here! Thank you to your amazing staff and facility.
8.0 / 10.0
There were few guests so the restaurants were available 1 or 2 options per night
the hotel and pools are excelent
We did have a huge problem that lasted for most of our stay , the Air conditioning was not working!!!
8.0 / 10.0
There were few guests so the restaurants were available 1 or 2 options per night
the hotel and pools are excelent
We did have a huge problem that lasted for most of our stay , the Air conditioning was not working!!!
10.0 / 10.0
beaches were wonderful. food selection excellent. entertainment was great. rooms were awesome
10.0 / 10.0
beaches were wonderful. food selection excellent. entertainment was great. rooms were awesome
4.0 / 10.0
This property is not handicap accessible and is not disability friendly
10.0 / 10.0
We were there while a hurricane was going to hit and all the employees were so well prepared. I loved it so much and will definitely be returning
Perguntas frequentes
Quanto custa este estância com tudo incluído em comparação com outros em Playa del Carmen?
O preço médio de um alojamento em Playa del Carmen é de 122 € por noite. Este alojamento está 320 € acima da média.
O estacionamento está incluído neste estância com tudo incluído?
Sim, o estacionamento está listado como uma comodidade em Platinum Yucatan Princess Adults Only - All Inclusive . Para mais informações, recomendamos que entre em contacto com o alojamento relativamente ao estacionamento.
Existe uma piscina em estância com tudo incluído?
Sim, está disponível uma piscina para utilização em Platinum Yucatan Princess Adults Only - All Inclusive . Aproveite a água!
Platinum Yucatan Princess Adults Only - All Inclusive permite animais de estimação?
Infelizmente, este estância com tudo incluído não é amigo dos animais. Tente procurar novamente e filtrar por "Animais permitidos"
Que comodidades estão disponíveis em Platinum Yucatan Princess Adults Only - All Inclusive ?
Encontrámos 10 comodidades para este alojamento. Isto inclui piscina, ar-condicionado, internet/wi-fi, estacionamento e lavandaria.
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