Nice hotel staff were lovely however very noisy road outside therefore got very little sleep. Almost no parking around the hotel and pool was very cold.

Nice hotel staff were lovely however very noisy road outside therefore got very little sleep. Almost no parking around the hotel and pool was very cold.

Perfect Location for transport around the island also in the centre of Puerto de la Cruz as soon as you come out everything is walking distance. Breakfast is Served Daily and complimentary, also a Spa and Rooftop Deck with bar and 2 pools.

Perfect Location for transport around the island also in the centre of Puerto de la Cruz as soon as you come out everything is walking distance. Breakfast is Served Daily and complimentary, also a Spa and Rooftop Deck with bar and 2 pools.

My wife and I stayed here for two nights on a half-board basis. Check-in was fast and efficient and we were given room 303. The room was adequately furnished, with sufficient hanging/shelf space and (free) safe though the wardrobe had no door. There was a small minibar/fridge and kettle. Cups, glasses, tea, coffee and sugar were provided but no milk/creamer and the hot drink supplies were not replenished. The beds were comfortable but the sheets were not really big enough to tuck under the matress, so they had the tendancy to come away in the night. The tv had a number of channels that could be tuned to English language. The wifi was good. We found the food had improved since our last stay although even though we eat early and were one of the first people down at dinner, the food was already tepid and we had to use the microwave. It was disappointing to find that the sunbeds had still not been replaced despite the management being aware of the problem since March. The main issue with this hotel is the bathrooms.When the hotel was renovated in 2021, they chose to install glass cubicles as bathrooms. These offer no privacy and anyone using the toilet can be seen from the bedroom, hall and even from a person sitting on the bed (as the full-length mirror is poorly positioned) which is rather disconcerting. Management have been aware of the situation since the renovation. The problem could easily (and cheaply) be solved simply by using some stick-on, vinyl frosted panels.

My wife and I stayed here for two nights on a half-board basis. Check-in was fast and efficient and we were given room 303. The room was adequately furnished, with sufficient hanging/shelf space and (free) safe though the wardrobe had no door. There was a small minibar/fridge and kettle. Cups, glasses, tea, coffee and sugar were provided but no milk/creamer and the hot drink supplies were not replenished. The beds were comfortable but the sheets were not really big enough to tuck under the matress, so they had the tendancy to come away in the night. The tv had a number of channels that could be tuned to English language. The wifi was good. We found the food had improved since our last stay although even though we eat early and were one of the first people down at dinner, the food was already tepid and we had to use the microwave. It was disappointing to find that the sunbeds had still not been replaced despite the management being aware of the problem since March. The main issue with this hotel is the bathrooms.When the hotel was renovated in 2021, they chose to install glass cubicles as bathrooms. These offer no privacy and anyone using the toilet can be seen from the bedroom, hall and even from a person sitting on the bed (as the full-length mirror is poorly positioned) which is rather disconcerting. Management have been aware of the situation since the renovation. The problem could easily (and cheaply) be solved simply by using some stick-on, vinyl frosted panels.

Good location. Hotel was clean and had comfortable beds.

Good location. Hotel was clean and had comfortable beds.