The hotel can improve breakfast, carpet on the floor and by equipping their wonderful staff with potential answers to their guests. The hotel provides good security and has a great location.

A.THE GOOD 1.I stayed here in February and was very unsatisfied with overall service quality. But this time around, I was very impressed with how much the hotel has progressed with its overall service: checking is faster and the staff friendlier and better trained, they do a better job at ensuring that rooms have everything needed and they are more reactive when the customer asks something( e.g extra towel, a spoon etc...). Talking about reactivity when a customer needs something, i would like to particularly highlight the amazing job done by a lady there called Eileen Johnson. Eileen was so friendly and reactive to problems that i had to ask for her name so that i can share it here. I'm grateful Eileen and I hope the rest of the team can copy from you 2.Breakfast is great with lots of food varieties 3.All the machines at the gym work and because it's only open to hotel guests, it's almost never too crowded B.IMPROVEMENTS NEEDED 1.The food room service team seems to get angry every time I order(happned a few times) or ask for breakfast(I only ordered breakfast once) to be delivered to my room. They take very long and the person delivery always looks unfriendly and angry. One time they simply ignored my order and blamed the person at reception 2. One of the cleaning ladies(not the fair completion one) in the hall where room 216 needs more training. One day she didn't clean my coffee table, didn't refill the coffee box and left no towel and was rude when i reminded her

A.THE GOOD 1.I stayed here in February and was very unsatisfied with overall service quality. But this time around, I was very impressed with how much the hotel has progressed with its overall service: checking is faster and the staff friendlier and better trained, they do a better job at ensuring that rooms have everything needed and they are more reactive when the customer asks something( e.g extra towel, a spoon etc...). Talking about reactivity when a customer needs something, i would like to particularly highlight the amazing job done by a lady there called Eileen Johnson. Eileen was so friendly and reactive to problems that i had to ask for her name so that i can share it here. I'm grateful Eileen and I hope the rest of the team can copy from you 2.Breakfast is great with lots of food varieties 3.All the machines at the gym work and because it's only open to hotel guests, it's almost never too crowded B.IMPROVEMENTS NEEDED 1.The food room service team seems to get angry every time I order(happned a few times) or ask for breakfast(I only ordered breakfast once) to be delivered to my room. They take very long and the person delivery always looks unfriendly and angry. One time they simply ignored my order and blamed the person at reception 2. One of the cleaning ladies(not the fair completion one) in the hall where room 216 needs more training. One day she didn't clean my coffee table, didn't refill the coffee box and left no towel and was rude when i reminded her

Few staff members can speak English. No reply to emails. Even though my schedule was extended, the room key suddenly stopped working. The restaurant is expensive.

Few staff members can speak English. No reply to emails. Even though my schedule was extended, the room key suddenly stopped working. The restaurant is expensive.

Amazing

Amazing

It was good. The power drops are strange for me

It was good. The power drops are strange for me

One of the better hotels in Freetown and the name does not disappoint. Staff were attentive and reasonably professional. Breakfast was quite good and covered all the basics. The rooms were well apportioned and clean.

One of the better hotels in Freetown and the name does not disappoint. Staff were attentive and reasonably professional. Breakfast was quite good and covered all the basics. The rooms were well apportioned and clean.

Very unfortunate incident Paid for a room I went there the room is not available They had to give me a room that’s not to the standard I paid for

Very unfortunate incident Paid for a room I went there the room is not available They had to give me a room that’s not to the standard I paid for

We requested to be assigned a room on a specific floor it was done and we had great food during Ramadan, it was our second stay there and we are happy

Insects and cockroach in room

Insects and cockroach in room

We requested to be assigned a room on a specific floor it was done and we had great food during Ramadan, it was our second stay there and we are happy

On the website, I reserved one room with two beds. I had two stays. BOTH times they did not have a room with two beds for us. In fact, after my first night of sleeping on a rollaway, I went to the front desk and said I would be returning on March 28th and to please reserve a room with two beds. They did not. Frustrating.

On the website, I reserved one room with two beds. I had two stays. BOTH times they did not have a room with two beds for us. In fact, after my first night of sleeping on a rollaway, I went to the front desk and said I would be returning on March 28th and to please reserve a room with two beds. They did not. Frustrating.

Check out took almost 45 minutes despite no queue. Trying to pay for incidentals in cash and getting change was a nightmare as the hotel literally had to go to a local store to get money. No bag storage area either. They were bemused anyone would even need one. Bring your own towel if you go for swim. Unable to organize a taxi to sea ferry also meant I had a 2km walk in 30 degrees with my bags as ended up most efficient way of doing this such was the chaos at reception desk. On the plus side the bar staff were very nice and the room was clean and pleasant. Food was good too. Gym was also pretty decent. The reception staff like pulling teeth.

Check out took almost 45 minutes despite no queue. Trying to pay for incidentals in cash and getting change was a nightmare as the hotel literally had to go to a local store to get money. No bag storage area either. They were bemused anyone would even need one. Bring your own towel if you go for swim. Unable to organize a taxi to sea ferry also meant I had a 2km walk in 30 degrees with my bags as ended up most efficient way of doing this such was the chaos at reception desk. On the plus side the bar staff were very nice and the room was clean and pleasant. Food was good too. Gym was also pretty decent. The reception staff like pulling teeth.

My husband and I spent an amazing 10 days at the Radisson Blu! Every member of staff, the breakfast (and dinner at Baw Restaurant), our room, the location and the hotel’s proximity to the beachfront, shopping and dinner and entertainment spots was superlative! We will certainly come back and had a fabulous time! My only area of improvement are the carpets in the hallways. They were old and should be replaced by the tiles in the rooms in time. Thank you for a wonderful visit to Sierra Leone and see you next time!

My husband and I spent an amazing 10 days at the Radisson Blu! Every member of staff, the breakfast (and dinner at Baw Restaurant), our room, the location and the hotel’s proximity to the beachfront, shopping and dinner and entertainment spots was superlative! We will certainly come back and had a fabulous time! My only area of improvement are the carpets in the hallways. They were old and should be replaced by the tiles in the rooms in time. Thank you for a wonderful visit to Sierra Leone and see you next time!

The Hotel is nice and people are nice also however more effort must be made by the new Manager Mr.Bah to respect Radisson 5 Star international standards.

The Hotel is nice and people are nice also however more effort must be made by the new Manager Mr.Bah to respect Radisson 5 Star international standards.

Nice place

Nice place

Very close to a safe beach, convenient for walking exercise. Very helpful staff. And good meals.

Very close to a safe beach, convenient for walking exercise. Very helpful staff. And good meals.

Very close to Lumbley beach. Well secured and safe.

Very close to Lumbley beach. Well secured and safe.

First time staying at the Radisson and I was quite impressed. It exceeded my expectations.