Service is top tier but mattress cover needs to be washed now and then

Service is top tier but mattress cover needs to be washed now and then

This place was a dungeon. Not a room above a pub. A back storage closet that they popped a bed in. Heater would not turn on. Smelled of cigarettes ( I suspect the employees didn’t want to go outside to smoke because of the rain so they smoked in hallway which filled the room ). The internet did not work at all. We had no phone service. The parking was a farce! Pay for this pass and find a parking spot in this B area. Call the number if you have problems but they assumed we had local numbers so that didn’t work. At check in there was no one there at the pub to help, I had to walk in rain to their sister hotel to get the keys. Paid for three days up front - Don’t do that! Was so tired slept one night in the musty dank room and went to sister hotel to eat breakfast and check out. They refused to refund the next two days. Said I should have called them to report all my problems. How could I? No phone service. They paid for my breakfast - small gesture - and offered to move me to sister hotel. Sister hotel had sign - sorry our wifi is not working! I was not going to deal with these people anymore. Hotels.com tried to help but this place refused to refund the two days still paid for. STAY AWAY! Bed shoved into a room does not make a hotel room. Hotels.com should seriously consider whether they want to work with them again. P.s. I am usually the one giving four and five stars and overlooking slight errors on the basis of humanity. Not this one. It is my duty to warn you!

Excellent location right next to gunwarf shopping centre, bus stop and taxi rank outside. Family ensuite room clean and spacious. Lovely view overlooking spinnaker tower and boats. Tasty breakfast, cereal, toast, pastries and full English.

This place was a dungeon. Not a room above a pub. A back storage closet that they popped a bed in. Heater would not turn on. Smelled of cigarettes ( I suspect the employees didn’t want to go outside to smoke because of the rain so they smoked in hallway which filled the room ). The internet did not work at all. We had no phone service. The parking was a farce! Pay for this pass and find a parking spot in this B area. Call the number if you have problems but they assumed we had local numbers so that didn’t work. At check in there was no one there at the pub to help, I had to walk in rain to their sister hotel to get the keys. Paid for three days up front - Don’t do that! Was so tired slept one night in the musty dank room and went to sister hotel to eat breakfast and check out. They refused to refund the next two days. Said I should have called them to report all my problems. How could I? No phone service. They paid for my breakfast - small gesture - and offered to move me to sister hotel. Sister hotel had sign - sorry our wifi is not working! I was not going to deal with these people anymore. Hotels.com tried to help but this place refused to refund the two days still paid for. STAY AWAY! Bed shoved into a room does not make a hotel room. Hotels.com should seriously consider whether they want to work with them again. P.s. I am usually the one giving four and five stars and overlooking slight errors on the basis of humanity. Not this one. It is my duty to warn you!

Excellent location right next to gunwarf shopping centre, bus stop and taxi rank outside. Family ensuite room clean and spacious. Lovely view overlooking spinnaker tower and boats. Tasty breakfast, cereal, toast, pastries and full English.

Front desk at a different hotel. The other hotel has parking, but in a way treated us like we were "less" because we were staying at the Lady Hamilton. Breakfast and breakfast staff were wonderful!

Front desk at a different hotel. The other hotel has parking, but in a way treated us like we were "less" because we were staying at the Lady Hamilton. Breakfast and breakfast staff were wonderful!