Was a great stay reception was amazing on arrival.

The apartment was great and the location is perfect, however it was probably one of the dirtiest accommodations I have ever stayed in. I have stayed in a lot of apartments, hotels etc and it takes a lot for me to complain. The toilet had vomit or very old urine dripping down the front of the outside of the bowl. The pullout lounge had large chunks of black dirt on it, we wouldn’t use it, the curtains were filthy, the air con was really dirty and the rangehood filters were so disgusting and the fan was stuck on all night. We definitely will consider other options before staying here again.

The apartment was great and the location is perfect, however it was probably one of the dirtiest accommodations I have ever stayed in. I have stayed in a lot of apartments, hotels etc and it takes a lot for me to complain. The toilet had vomit or very old urine dripping down the front of the outside of the bowl. The pullout lounge had large chunks of black dirt on it, we wouldn’t use it, the curtains were filthy, the air con was really dirty and the rangehood filters were so disgusting and the fan was stuck on all night. We definitely will consider other options before staying here again.

Close to venue.

Close to where we needed to be, easy to get to. Staff were friendly and efficient. Room was clean and the bed was comfortable.

Upon check in I have requested for a late check out at 11am because I arrived quite late for my check in - I commuted from Wollongong. The front desk granted my request. The following day - around 10am, the phone in my room rang several times, but there I couldn’t hear any voice talking. After about 10 minutes, someone knocked on my door - when I opened it, it was GSA female staff asking me why I wasn’t answering the phone as they’ve called me 3 times. I replied back and told her that I did answer the phone but I couldn’t hear anyone talking. She told me that check out is at 10am and I must leave the room asap. I informed her that I have requested for a late check out at 11am and that was confirmed. She told me that she wasn’t advised and there was no record of that in the system. I have stayed at Quest In Mascot and the staff there are lovely. I used to work for Meriton Suites as a GSA and I enjoyed my job. I know how things work. She is an embarrassment to company and Quest hotel will lose business because of the likes of her. I don’t know how she got accepted for role. I could have handled this kind of situation in a more respectful and courteous manner and I would do my best to accomodate the guest to prevent any conflict/complaints/bad reviews from happening.

Upon check in I have requested for a late check out at 11am because I arrived quite late for my check in - I commuted from Wollongong. The front desk granted my request. The following day - around 10am, the phone in my room rang several times, but there I couldn’t hear any voice talking. After about 10 minutes, someone knocked on my door - when I opened it, it was GSA female staff asking me why I wasn’t answering the phone as they’ve called me 3 times. I replied back and told her that I did answer the phone but I couldn’t hear anyone talking. She told me that check out is at 10am and I must leave the room asap. I informed her that I have requested for a late check out at 11am and that was confirmed. She told me that she wasn’t advised and there was no record of that in the system. I have stayed at Quest In Mascot and the staff there are lovely. I used to work for Meriton Suites as a GSA and I enjoyed my job. I know how things work. She is an embarrassment to company and Quest hotel will lose business because of the likes of her. I don’t know how she got accepted for role. I could have handled this kind of situation in a more respectful and courteous manner and I would do my best to accomodate the guest to prevent any conflict/complaints/bad reviews from happening.

Excellent for short trips

Excellent for short trips

Good property for the area.

Staff was very helpful and professional, will stay again A

Good property for the area.

Staff was very helpful and professional, will stay again A

Great place if you are attending concerts nearby

Great place if you are attending concerts nearby

It is not the worst Quest I have stayed in, but they are far worse than they used to be. I hope I never have to stay in a Quest hotel again.

It is not the worst Quest I have stayed in, but they are far worse than they used to be. I hope I never have to stay in a Quest hotel again.

My husband and father-in-law were travelling together, the apartment was perfect.

My husband and father-in-law were travelling together, the apartment was perfect.

Very friendly and super helpful staff! Thank you!

Very friendly and super helpful staff! Thank you!

We got early check in and the staff were fantastic

We got early check in and the staff were fantastic

Staff were friendly and helpful

Staff were friendly and helpful

Staff went out of their way to accommodate all requirements.

Staff went out of their way to accommodate all requirements.

It was nice but I felt the rooms were a bit tired and not that clean. The beds were uncomfortable as well.

It was nice but I felt the rooms were a bit tired and not that clean. The beds were uncomfortable as well.

Cosy

Great for going to Accor Stadium but wouldn’t stay there otherwise, would stay in the CBD.

Great for going to Accor Stadium but wouldn’t stay there otherwise, would stay in the CBD.