The property is beautiful, with spacious clean rooms. The staff is nice. We had an urban facing room just a few steps above ground level, and the noise level at night made it very difficult to sleep. Lot of people hanging out until 2–3 AM right outside our room. The location of the hotel is great in old town so it’s a trade off. Our flight arrived late at night and the middle of the night check-in turned into an adventure. We had to carry large suitcases down 50 steps to reach the hotel and then carry them up to reach the hotel elevator. Best to have the hotel arrange for airport pickup with a driver that knows the area. Our taxi driver had no clue how to get to the port level so he dropped us off 2 blocks away and 50 steps above the hotel property.

The property is beautiful, with spacious clean rooms. The staff is nice. We had an urban facing room just a few steps above ground level, and the noise level at night made it very difficult to sleep. Lot of people hanging out until 2–3 AM right outside our room. The location of the hotel is great in old town so it’s a trade off. Our flight arrived late at night and the middle of the night check-in turned into an adventure. We had to carry large suitcases down 50 steps to reach the hotel and then carry them up to reach the hotel elevator. Best to have the hotel arrange for airport pickup with a driver that knows the area. Our taxi driver had no clue how to get to the port level so he dropped us off 2 blocks away and 50 steps above the hotel property.

Great location and service . Loved the rooms.

Great location and service . Loved the rooms.

My wife and I had an amazing 3 night stay at The Ambassador’s Residence Hotel. The suite has amazing harbor views, the hotel is on the waterfront in the Old Town so walking distance to a huge array of restaurants and stores. Maria and the hotel staff were extremely welcoming and knowledgeable, setting up restaurant, car, and walking tour bookings and making our whole stay tremendously enjoyable. A really great hotel and experience. Well done!

My wife and I had an amazing 3 night stay at The Ambassador’s Residence Hotel. The suite has amazing harbor views, the hotel is on the waterfront in the Old Town so walking distance to a huge array of restaurants and stores. Maria and the hotel staff were extremely welcoming and knowledgeable, setting up restaurant, car, and walking tour bookings and making our whole stay tremendously enjoyable. A really great hotel and experience. Well done!

What a gem! Staff was very sweet and helpful and my room....I took a video and sent it to my friends back in the US. I truly enjoyed this hotel in every way. The complimentary breakfast was TOP NOTCH. I've never had a breakfast so wonderful! My room (Fabric) was absolutely adorable with an amazing view of the water. I slept with my window open all night and enjoyed the sound of the water. 100% book a stay here. As an American used to "chain" hotels, I cannot say enough about this hotel! I will be back and I will bring friends!

What a gem! Staff was very sweet and helpful and my room....I took a video and sent it to my friends back in the US. I truly enjoyed this hotel in every way. The complimentary breakfast was TOP NOTCH. I've never had a breakfast so wonderful! My room (Fabric) was absolutely adorable with an amazing view of the water. I slept with my window open all night and enjoyed the sound of the water. 100% book a stay here. As an American used to "chain" hotels, I cannot say enough about this hotel! I will be back and I will bring friends!

The property itself was beautiful. The people who work at the hotel were very helpful. The major issue I had is that the closest parking was a 1/2 mile away. We were not even able to drop our luggage off at the door or close to the hotel. In addition to this the reception area was on the second floor and the stairs were narrow and hard to navigate.

The property itself was beautiful. The people who work at the hotel were very helpful. The major issue I had is that the closest parking was a 1/2 mile away. We were not even able to drop our luggage off at the door or close to the hotel. In addition to this the reception area was on the second floor and the stairs were narrow and hard to navigate.

Gorgeous hotel . 5 star service.

Gorgeous hotel . 5 star service.

no pool like in picture

no pool like in picture

Great stay all around and super friendly staff! They gave us a room for an extra day at no cost because our return flight was delayed until late evening - super nice!

Great stay all around and super friendly staff! They gave us a room for an extra day at no cost because our return flight was delayed until late evening - super nice!

Loved everything about our stay. The location was wonderful- near all the sites and right outside the city walls. The decor was lovely and the breakfast incredible- down by the water. Will stay again.

A fabulous hotel, in a prime position on the old harbour

A fabulous hotel, in a prime position on the old harbour

Hotel is in a refurbished ambassador’s home, beautiful decor & view. Staff very helpful. Location excellent to see Chania.

Just what I wanted

Fantastic property. Newly renovated. Staff was extremely friendly and helpful. Paid for a harbor view and got upgraded to a suite with a sun sitting area of windows with a majestic view of the harbor. Even though the city is lively to late hours, the windows and shades provide a very quiet rest. They also have a great arrangement with Pallas restaurant. I paid for breakfast included but all meals are nicely done. Be sure to ask for help with other restaurant reservations - everyone is eager for you to enjoy the best (and let them fight the mean gatekeepers that will always tell you the place is too busy until 1030). Spend more time here - Chania is much much nicer than Heraklion. My one funny issue is that the fancy hardwood platform that the bed is on sticks way out and I massacred my feet and ankles smashing into it multiple times a watch out!!

Huge room, funky design. Clean, lovely staff. Fantastic breakfast. Could have slept better with a dark curtain/blind over the big balcony door. Woken up every early morning by glass recycling thrown into a bin.

Huge room, funky design. Clean, lovely staff. Fantastic breakfast. Could have slept better with a dark curtain/blind over the big balcony door. Woken up every early morning by glass recycling thrown into a bin.

Excellent location, nice rooms, very nice breakfast at the Pallas a fancy bar-restaurant next to the hotel. Overall a very nice experience.

Excellent location, nice rooms, very nice breakfast at the Pallas a fancy bar-restaurant next to the hotel. Overall a very nice experience.

We loved our stay! Staff so friendly and helpful. We were given a free upgrade and had a balcony overlooking the harbour. We enjoyed sitting there to watch the amazing sunsets. Room so comfortable and clean. The Cretan breakfast was delicious, portions are huge. I would definitely come back and stay. The location is fabulous and its not noisy like further along the harbour. Loved our 5 nights here!

We loved our stay! Staff so friendly and helpful. We were given a free upgrade and had a balcony overlooking the harbour. We enjoyed sitting there to watch the amazing sunsets. Room so comfortable and clean. The Cretan breakfast was delicious, portions are huge. I would definitely come back and stay. The location is fabulous and its not noisy like further along the harbour. Loved our 5 nights here!

Unique, great location, great staff. The view from my room was perfect. The staff was responsive to my every need.

This was the first stop on our honeymoon and absolutely amazing! I cannot say enough great things about the hotel altogether which includes the room, staff, location and breakfast! We were in love with our room which was a junior suite with a sea view...so much so that we actually chose to lounge around in the alcove that overlooks the lighthouse (and we never normally spend time in our hotel rooms whilst on vacation). I didn’t see any of the other rooms but I would highly recommend the one we stayed in due to the expansive windows which were incredible. We loved the proximity to all of the amazing restaurants and bars, and there was a great beach less than a ten minute cab ride from the hotel which the staff helped arrange, in addition to our rental car which we used to get from Chania to Agios Nikolaous. Thank you to Ambassadors Residence for setting a great standard for the rest of our honeymoon!

This was the first stop on our honeymoon and absolutely amazing! I cannot say enough great things about the hotel altogether which includes the room, staff, location and breakfast! We were in love with our room which was a junior suite with a sea view...so much so that we actually chose to lounge around in the alcove that overlooks the lighthouse (and we never normally spend time in our hotel rooms whilst on vacation). I didn’t see any of the other rooms but I would highly recommend the one we stayed in due to the expansive windows which were incredible. We loved the proximity to all of the amazing restaurants and bars, and there was a great beach less than a ten minute cab ride from the hotel which the staff helped arrange, in addition to our rental car which we used to get from Chania to Agios Nikolaous. Thank you to Ambassadors Residence for setting a great standard for the rest of our honeymoon!

An amazing hotel with amazingly friendly and professional hosts. I can really recommend this place to stay. We have received an upgrade to a suite which my friends and I enjoyed a lot. For sure I will come back! Thank you for your great hospitality!