AMAZING resort!! Highly recommend. Staff, food, everything was just wonderful! 10/10!!

AMAZING resort!! Highly recommend. Staff, food, everything was just wonderful! 10/10!!

Positives 1. Most of the staff were very friendly and accommodating, especially the girls working the main bar in the evening and those at the customer service desk. 2. The à la carte restaurant food was amazing. 3. The cocktails at the evening bar were fabulous. 4. The desserts were incredible every single day and beautifully designed. 5. The hotel is very modern, and ordering to your sunbed via the app is great. 6. The beds and pillows were extremely comfortable. 7. The spa is gorgeous, and the gym is well-equipped. 8. There's a good shop on-site for anything you might need. Negatives 1. The buffet, especially dinner, was never warm enough. 2. There were ants throughout the resort. We had to move rooms because of this issue and were downgraded from a suite to a junior suite without a refund. Upon checkout, they gave us a late checkout worth 40 euros, which didn't cover the cost difference but was better than nothing. I understand this is nature and they are trying to address it, but it was very annoying when outside. 3. The room design was odd. The shower is right by the door entrance with no ventilation, and the toilet is separate with a sewage drain that had a bad smell. The cleaners kept putting the bin over the drain to block the smell. 4. There wasn't enough storage in the rooms for two people, with only one drawer available. 5. The staff at the front desk were not very friendly and a bit dismissive. 6. The rooms were not super clean. Although modern, we noticed that

Positives 1. Most of the staff were very friendly and accommodating, especially the girls working the main bar in the evening and those at the customer service desk. 2. The à la carte restaurant food was amazing. 3. The cocktails at the evening bar were fabulous. 4. The desserts were incredible every single day and beautifully designed. 5. The hotel is very modern, and ordering to your sunbed via the app is great. 6. The beds and pillows were extremely comfortable. 7. The spa is gorgeous, and the gym is well-equipped. 8. There's a good shop on-site for anything you might need. Negatives 1. The buffet, especially dinner, was never warm enough. 2. There were ants throughout the resort. We had to move rooms because of this issue and were downgraded from a suite to a junior suite without a refund. Upon checkout, they gave us a late checkout worth 40 euros, which didn't cover the cost difference but was better than nothing. I understand this is nature and they are trying to address it, but it was very annoying when outside. 3. The room design was odd. The shower is right by the door entrance with no ventilation, and the toilet is separate with a sewage drain that had a bad smell. The cleaners kept putting the bin over the drain to block the smell. 4. There wasn't enough storage in the rooms for two people, with only one drawer available. 5. The staff at the front desk were not very friendly and a bit dismissive. 6. The rooms were not super clean. Although modern, we noticed that

Amazing Resort, de food is outstsnding and the service staff very lovely. I got a free upgrade to seaview with my own pool instead of own pool without seaview. Cause of the locations of the room you don't have sun for too long in October on your terrasse which I found very sad, about lunchtime will be shade, but pool still in the sun. The rooms are so nice, very comfortable bed. They sadly don't refill the minibar. The one thing I didn't like, after checkin, I had to get my stuff from the parkinglot. Than they explained me where my room is, without telling me about the upgrade why I was double confused where to find my room. The seaview rolms are not visible from the main area and I walked around, completely lost with all my baggage. That is not 5star service A guy from the pool Restaurant than brought me to my room as you need to know where to go down on that level where these rooms are. Beside this, everything was very nice, also good evening programms. The buffetrestaurant had a bit special food, was sometimes hard to find things I liked and sometimes not that warm. For 6 nights I could go to one of the a la carte Restaurants for dinner 2. The food you get there, also lunchoptions was very good! Beach is not nice, not like on pictures, wouldn't stay for beachvacations, but the poolrooms are cool, no besch needed.

Amazing Resort, de food is outstsnding and the service staff very lovely. I got a free upgrade to seaview with my own pool instead of own pool without seaview. Cause of the locations of the room you don't have sun for too long in October on your terrasse which I found very sad, about lunchtime will be shade, but pool still in the sun. The rooms are so nice, very comfortable bed. They sadly don't refill the minibar. The one thing I didn't like, after checkin, I had to get my stuff from the parkinglot. Than they explained me where my room is, without telling me about the upgrade why I was double confused where to find my room. The seaview rolms are not visible from the main area and I walked around, completely lost with all my baggage. That is not 5star service A guy from the pool Restaurant than brought me to my room as you need to know where to go down on that level where these rooms are. Beside this, everything was very nice, also good evening programms. The buffetrestaurant had a bit special food, was sometimes hard to find things I liked and sometimes not that warm. For 6 nights I could go to one of the a la carte Restaurants for dinner 2. The food you get there, also lunchoptions was very good! Beach is not nice, not like on pictures, wouldn't stay for beachvacations, but the poolrooms are cool, no besch needed.

Relaxed atmosphere. Everything was kept clean, spotless inside our room aswell as around the resort. The staff were very friendly & made you feel welcome. We ate in all the restaurants & also had room service & the food was excellent. I had a lovely relaxing holiday but there was also the option for my 13 year old son to be entertained. We will definitely be returning next year.

Relaxed atmosphere. Everything was kept clean, spotless inside our room aswell as around the resort. The staff were very friendly & made you feel welcome. We ate in all the restaurants & also had room service & the food was excellent. I had a lovely relaxing holiday but there was also the option for my 13 year old son to be entertained. We will definitely be returning next year.

A great place, quiet and beautiful

A great place, quiet and beautiful

The resort is far from 5 star. It resembles an airport terminal departure lounge with absolutely no ambience whatsoever. Every restaurant feels the same with zero investment in the accessories that make a space special- be that your room where the furniture was sparse and cheap through to the public spaces and restaurants where you were treated to some variant of garden furniture on which to sit.

The resort is far from 5 star. It resembles an airport terminal departure lounge with absolutely no ambience whatsoever. Every restaurant feels the same with zero investment in the accessories that make a space special- be that your room where the furniture was sparse and cheap through to the public spaces and restaurants where you were treated to some variant of garden furniture on which to sit.

This was the best hotel/resort that I've been to! It is amazing, so beautiful and clean. The staff are wonderful, happy, and very helpful and accommodating. The food was great! I loved how eco friendly the hotel is. The spa is amazing! I enjoyed most of their treatments and facilities. There are many activities and excursions for everyone. I am obsessed with this place and I will be back again and again!

This was the best hotel/resort that I've been to! It is amazing, so beautiful and clean. The staff are wonderful, happy, and very helpful and accommodating. The food was great! I loved how eco friendly the hotel is. The spa is amazing! I enjoyed most of their treatments and facilities. There are many activities and excursions for everyone. I am obsessed with this place and I will be back again and again!

Outstanding service and facilities. Staff very attentive and great beach access.

Outstanding service and facilities. Staff very attentive and great beach access.

It was amazing

It was amazing

This hotel is the ultimate choice for relaxation in style, in rhodes. We absolutely loved the rooms ( two-bedroom garden suite with pool) and the food was incredible. All the staff are so helpful, friendly and funny. The only thing missing is evening entertainment, just not once central place for everyone to get her every evening, almost too relaxing and quiet, especially with three rowdy kids in tow.

This hotel is the ultimate choice for relaxation in style, in rhodes. We absolutely loved the rooms ( two-bedroom garden suite with pool) and the food was incredible. All the staff are so helpful, friendly and funny. The only thing missing is evening entertainment, just not once central place for everyone to get her every evening, almost too relaxing and quiet, especially with three rowdy kids in tow.

Beautifully designed architecture, wonderful staff, gorgeous food.

Beautifully designed architecture, wonderful staff, gorgeous food.

The hotel is very modern. Staff and super friendly and helpful. There very a couple things that made my stay absolutely fantastic. Firstly the piano music being played during breakfast and in the main bar after dinner, beautiful. Amounts many others the fact that the hotel has a mobile app I could use to make restaurant bookings and order drinks/food to be delivered to my umbrella at the beach or around the main pool was a great touch. Except for the dinner time in the main restaurant the place didn’t seem very busy, as most of the rooms have there own private pools the beach was mostly empty. I would definitely recommend it. For anyone considering booking I would strongly recommend going All inclusive as otherwise the prices are very high and there is nowhere else around the hotel to eat/drink.

The Gennadi Grand has potential to be a great hotel, the rooms and pool areas are excellent, however the grounds in general are still very immature and in need of significant work. Our trip got off to a bad start when we were allocated different rooms to those booked through Hotels.com and as the hotel was full there was no option to change. The reception staff handled this awkward situation as well as possible, but ultimately weren't able to resolve. The rooms we had were clean and well equipped with a (distant) sea view, all be it one that was across what looked like wasteland and slightly obscured by other rooms. The staff were friendly but lacking some of the customer care and attention you would expect from a 5 star hotel. Buffet breakfasts were excellent and the two pool restaurants we tried were good - again though, as the pool restaurants were only feet apart but offered different menus the lack of flexibility from staff, allowing guests to order from the different menus and eat on either side of the kitchen was frustrating and more problematic than necessary. Overall the Gennadi Grand was OK for a relaxing week in the sun, but definitely not a 5 star experience.

The Gennadi Grand has potential to be a great hotel, the rooms and pool areas are excellent, however the grounds in general are still very immature and in need of significant work. Our trip got off to a bad start when we were allocated different rooms to those booked through Hotels.com and as the hotel was full there was no option to change. The reception staff handled this awkward situation as well as possible, but ultimately weren't able to resolve. The rooms we had were clean and well equipped with a (distant) sea view, all be it one that was across what looked like wasteland and slightly obscured by other rooms. The staff were friendly but lacking some of the customer care and attention you would expect from a 5 star hotel. Buffet breakfasts were excellent and the two pool restaurants we tried were good - again though, as the pool restaurants were only feet apart but offered different menus the lack of flexibility from staff, allowing guests to order from the different menus and eat on either side of the kitchen was frustrating and more problematic than necessary. Overall the Gennadi Grand was OK for a relaxing week in the sun, but definitely not a 5 star experience.