Hotel itself was fine and rooftop service staff were really nice, but the front desk was indifferent and often not present and everything about how the hotel was run felt like someone was making decisions to penny pinch; the coffee in rooms and breakfast was absolutely awful, the towels felt old and washed to death, there were no robes, the tiny rooftop pool was cloudy, and so on. Nothing was really up to good 4 star standard, except the price. It was not bad per se, and location is very central (if extremely uncharming with all the ocean-direction balconies facing a big parking lot), but it just wasn’t very good for a 4 star and just felt like they cheaped out on everything but the building itself. To me it just felt like the management probably cared more about cutting every cost than delivering excellence.

Hotel itself was fine and rooftop service staff were really nice, but the front desk was indifferent and often not present and everything about how the hotel was run felt like someone was making decisions to penny pinch; the coffee in rooms and breakfast was absolutely awful, the towels felt old and washed to death, there were no robes, the tiny rooftop pool was cloudy, and so on. Nothing was really up to good 4 star standard, except the price. It was not bad per se, and location is very central (if extremely uncharming with all the ocean-direction balconies facing a big parking lot), but it just wasn’t very good for a 4 star and just felt like they cheaped out on everything but the building itself. To me it just felt like the management probably cared more about cutting every cost than delivering excellence.

Hotel is spectacular, staff is amazing and the cleaners are amazing. did not have any chance to have any main meals but the breakfast was incredible. Definitely going back. A big thanks to all the staff.

Hotel is spectacular, staff is amazing and the cleaners are amazing. did not have any chance to have any main meals but the breakfast was incredible. Definitely going back. A big thanks to all the staff.

Great hotel

Great hotel

Very nice place, liked the location - close to everything but out of the bustle

Very nice place, liked the location - close to everything but out of the bustle

When we visit Madeira we normally stay in one of the large hotels on Estrada Monumental. We decided on the Turim Santa Maria this time as it was right in the town centre, to give us a change. The hotel is clean and the staff friendly, when they are around. There is not always someone on the reception desk and when we checked in they did not provide some basic information. This info, such as breakfast time and location, how to deal with the pool towels etc, is available through the TV in the room but you have to go searching for it. Our room was quiet and comfortable with a large balcony, which overlooked the car park. Due to the position of the hotel you are not going to get a sea view or anything like that. However, the view from the rooftop pool/bar - which was never busy when we visited - is good. The only issue we had with the room was that one plug socket by the bed didn't work. No biggie. The other odd thing was the bed mattress had an odd plastic-like creak about it when you moved in the night! Breakfast options are the usual buffet selection - good but not as comprehensive as some (eg. no omelette man and a limited range of cereals). In all, the hotel feels designed more for the business traveller than holiday maker. The location is great for shopping - well, for as good as shopping is in Madeira - and is in walking distance of many attractions and restaurants. Unfortunately, the best restaurants (for us) are much further along with island.

When we visit Madeira we normally stay in one of the large hotels on Estrada Monumental. We decided on the Turim Santa Maria this time as it was right in the town centre, to give us a change. The hotel is clean and the staff friendly, when they are around. There is not always someone on the reception desk and when we checked in they did not provide some basic information. This info, such as breakfast time and location, how to deal with the pool towels etc, is available through the TV in the room but you have to go searching for it. Our room was quiet and comfortable with a large balcony, which overlooked the car park. Due to the position of the hotel you are not going to get a sea view or anything like that. However, the view from the rooftop pool/bar - which was never busy when we visited - is good. The only issue we had with the room was that one plug socket by the bed didn't work. No biggie. The other odd thing was the bed mattress had an odd plastic-like creak about it when you moved in the night! Breakfast options are the usual buffet selection - good but not as comprehensive as some (eg. no omelette man and a limited range of cereals). In all, the hotel feels designed more for the business traveller than holiday maker. The location is great for shopping - well, for as good as shopping is in Madeira - and is in walking distance of many attractions and restaurants. Unfortunately, the best restaurants (for us) are much further along with island.

The hotel was wonderful, access to Finchal was great but road traffic on the north side was a bit loud occasionally.

The hotel was wonderful, access to Finchal was great but road traffic on the north side was a bit loud occasionally.

It is a great hotel; clean room, kind staff, delicious breakfast and dinner. I am very satisfied.

It is a great hotel; clean room, kind staff, delicious breakfast and dinner. I am very satisfied.

Was an amazing stay only gave 4 stars for property because the double bed are two single beds pressed together. They moved around constantly but the saving grace was 2 double duvets. Only thing stoping this being a perfect stay. Breakfast was great, very clean, polite staff. Would deffo recommend to others and stay here again.

Was an amazing stay only gave 4 stars for property because the double bed are two single beds pressed together. They moved around constantly but the saving grace was 2 double duvets. Only thing stoping this being a perfect stay. Breakfast was great, very clean, polite staff. Would deffo recommend to others and stay here again.

REally nice hotel. Good location. Only downside is parking is limited. Also, the restaurant was supposed to be open until 23h. We asked for food around 22h30 after our late arrival. But couldn't get anything anymore. For the rest nothing special to tell.

REally nice hotel. Good location. Only downside is parking is limited. Also, the restaurant was supposed to be open until 23h. We asked for food around 22h30 after our late arrival. But couldn't get anything anymore. For the rest nothing special to tell.

Overall good, the evening meal was very basic

Overall good, the evening meal was very basic

The room was clean, well appointed and very quiet. We were across from the elevator bank and didn’t hear them at all. The location is very good and so was the breakfast. I don’t think I’ve ever had better water pressure in the shower. Our only problem was our room seemed to be in a wifi dead zone. We had good service in the middle of the room but not at either end, including the balcony. The staff did try to rectify it but not much improvement. Would definitely stay again.

The room was clean, well appointed and very quiet. We were across from the elevator bank and didn’t hear them at all. The location is very good and so was the breakfast. I don’t think I’ve ever had better water pressure in the shower. Our only problem was our room seemed to be in a wifi dead zone. We had good service in the middle of the room but not at either end, including the balcony. The staff did try to rectify it but not much improvement. Would definitely stay again.

The location was nice, quiet, safe and close to reaturants and shops

This was definitely a 5-star stay. The hotel seems quite new, in spotlessly clean condition, very friendly and efficient service throughout. Location is convenient for the cable car and seafront attractions, the old town is 10 - 15 minute stroll away so everything is close at hand. The rooftop pool and bar is excellent for a chill-out after exploring Funchal. Only thing I've given 4/5 for is eco-friendliness - there's still a lot of single use plastics.

This was definitely a 5-star stay. The hotel seems quite new, in spotlessly clean condition, very friendly and efficient service throughout. Location is convenient for the cable car and seafront attractions, the old town is 10 - 15 minute stroll away so everything is close at hand. The rooftop pool and bar is excellent for a chill-out after exploring Funchal. Only thing I've given 4/5 for is eco-friendliness - there's still a lot of single use plastics.

The location was nice, quiet, safe and close to reaturants and shops

the location is very convenient ,five minutes walk to centre of the city,close to many restaurants,coffee shops, shopping and cruises , the staff were so nice and helpful.

So I am a seasoned traveler and had high expectations for the TURIM hotel. I have been to over 27 countries and have never really left a bad review until now. It was ok but not four star, little things, no safe, bad WiFi, have to go to first floor to get pool towel and pool is on 7th floor. Coffee machine made everything taste like hot chocolate not the fantastic Portuguese coffee we had become used too. All of this was little stiff and no big deal. The kicker was the staff at check in and check out. The staff at the bar and pool were awesome, not the folks. downstairs at the lobby. They talked down to my wife and were incredibly condescending and rude at check out. We are not dumb American tourists, we travel a lot and I always treat wait and hotel staff with the utmost respect. I also am multilingual and communicate well. I will never go to another TURIM hotel anywhere in the world and there are ,any other options, many less expensive, in Madeira. Madeira was incredible wish I could say the same for the hotel. Every other hotel we stayed at in Portugal was awesome and the staff was super friendly, TURIM could learn from them.

the location is very convenient ,five minutes walk to centre of the city,close to many restaurants,coffee shops, shopping and cruises , the staff were so nice and helpful.

So I am a seasoned traveler and had high expectations for the TURIM hotel. I have been to over 27 countries and have never really left a bad review until now. It was ok but not four star, little things, no safe, bad WiFi, have to go to first floor to get pool towel and pool is on 7th floor. Coffee machine made everything taste like hot chocolate not the fantastic Portuguese coffee we had become used too. All of this was little stiff and no big deal. The kicker was the staff at check in and check out. The staff at the bar and pool were awesome, not the folks. downstairs at the lobby. They talked down to my wife and were incredibly condescending and rude at check out. We are not dumb American tourists, we travel a lot and I always treat wait and hotel staff with the utmost respect. I also am multilingual and communicate well. I will never go to another TURIM hotel anywhere in the world and there are ,any other options, many less expensive, in Madeira. Madeira was incredible wish I could say the same for the hotel. Every other hotel we stayed at in Portugal was awesome and the staff was super friendly, TURIM could learn from them.

Excellent

Excellent