Ok

Ok

It was easy to acces

It was easy to acces

I did not understand when I booked this property that it was so far from the airport and not anglo tourist friendly

I did not understand when I booked this property that it was so far from the airport and not anglo tourist friendly

Very poor service from the Front desk staff. Bad attitudes and unwillingness to help foreign visitors. Also, there was a lot of noise and music almost every night that lasted till about 3:00 am. The rooms were worn and not the quality one would expect from this group in Mexico. Usually this chain provides much better services and amenities.

Very poor service from the Front desk staff. Bad attitudes and unwillingness to help foreign visitors. Also, there was a lot of noise and music almost every night that lasted till about 3:00 am. The rooms were worn and not the quality one would expect from this group in Mexico. Usually this chain provides much better services and amenities.

This hotel does not worth the cost I have spent. My booking has breakfast included, I paid higher amount, but at check-in they said breakfast in not included, they provided and email address and ask me to send copy of my booking showing breakfast inclusion, which i did and they reply with yes, however, at breakfast they had again told us to pay for breakfast, when I showed them email reply, they were ok, but it was not convenient and not nice. Room was small and they did not give city view despite hotels.com booking said city view.

This hotel does not worth the cost I have spent. My booking has breakfast included, I paid higher amount, but at check-in they said breakfast in not included, they provided and email address and ask me to send copy of my booking showing breakfast inclusion, which i did and they reply with yes, however, at breakfast they had again told us to pay for breakfast, when I showed them email reply, they were ok, but it was not convenient and not nice. Room was small and they did not give city view despite hotels.com booking said city view.

I like it a lot, maybe not the best option if you are looking for a super quiet place (my preference). The hotel has some restaurants/bars around and it can get quite noisy.

I like it a lot, maybe not the best option if you are looking for a super quiet place (my preference). The hotel has some restaurants/bars around and it can get quite noisy.

A complete dissapointment. They did not comply with the VIP offers. Room service send me a breakfast with no salt at all. Of course when they corrected it was late. In room telephone had no service, so I had to call from my cell to front desk. Restaurant service was bad, I had lunch there and they had no bread/chips, sauces or any other thing to accompany your meal. When asked for, the waiter just said "we don't have any". When reporting this to front desk, the lady only responded "we'll pass the report", never saying to who and what solution they will provide. They need to learn from their competitorsthe importance of customer care. The area around is noisy, with loud bangs from the cantinas up to 4am. Not nice for a quite sleep even I was on the 7th floor.

A complete dissapointment. They did not comply with the VIP offers. Room service send me a breakfast with no salt at all. Of course when they corrected it was late. In room telephone had no service, so I had to call from my cell to front desk. Restaurant service was bad, I had lunch there and they had no bread/chips, sauces or any other thing to accompany your meal. When asked for, the waiter just said "we don't have any". When reporting this to front desk, the lady only responded "we'll pass the report", never saying to who and what solution they will provide. They need to learn from their competitorsthe importance of customer care. The area around is noisy, with loud bangs from the cantinas up to 4am. Not nice for a quite sleep even I was on the 7th floor.

Great Hotel , very practical.

Great Hotel , very practical.

there is a pool but water is a bit cold. wondering if they would add heated water.

there is a pool but water is a bit cold. wondering if they would add heated water.

The service was excellent. Staff were all really friendly. Rooms very confortable

The service was excellent. Staff were all really friendly. Rooms very confortable

Not enough parking area

The staff was very friendly and make sure my stay was perfect, but the AC stop working around 4 am and was moved to a different room which I had the same issue.

The staff was very friendly and make sure my stay was perfect, but the AC stop working around 4 am and was moved to a different room which I had the same issue.

Great service!

I had a pleasant stay. Location was easy to find from main road. The swimming pool was spectacular with a beautiful view of the city.

I had a pleasant stay. Location was easy to find from main road. The swimming pool was spectacular with a beautiful view of the city.

Friendly staff and a very clean environment, definitely would stay again! Food was very good and Room service was very prompt.

Friendly staff and a very clean environment, definitely would stay again! Food was very good and Room service was very prompt.

Good stay. Excelent service

Good stay. Excelent service

Great location on the newer parts of town. Hotel is fairly new and although we were not able to access the pool due to pandemic measurements, it has an amazing view

Great location on the newer parts of town. Hotel is fairly new and although we were not able to access the pool due to pandemic measurements, it has an amazing view