Stains on sheets, small spec of blood on ceiling, broken dresser, light bulb not working in bathroom, balcony curtain had dried snot or earwax..., and the lock was broken on the door..... candy wrapper on floor. Staff was friendly.

Staff were more than nice to us from the front counter to maintenance the room was very ample n comfortable

Staff were more than nice to us from the front counter to maintenance the room was very ample n comfortable

When I went to check in it stunk of weed and our room stunk terribly of cigarette smoke definitely will not stay there again however, the fellow that checked us in was very kind and polite.

When I went to check in it stunk of weed and our room stunk terribly of cigarette smoke definitely will not stay there again however, the fellow that checked us in was very kind and polite.

Hard bed, check in was after 3pm, no body wash or bar soap. Toilet paper roll was hanging on wall, no ventilation even though 2 vent switches, dirty stained under sheet, TV barely worked.

Hard bed, check in was after 3pm, no body wash or bar soap. Toilet paper roll was hanging on wall, no ventilation even though 2 vent switches, dirty stained under sheet, TV barely worked.

Not a good experience at all. Thank god i was there only one night. When i checked in the staff didn’t even say hello to me. The room had this horrible musty smell to it. It got worse when i turned the AC on . The dark brown carpeting through out the whole facility did not look clean at all. I will never stay at a Best Western again.

Hotel location is convenient. The hotel is a bit outdated which makes it feel not as clean. Some of the lighting didnt work in the room, towels and water had an odd smell. Overall the experience was okay. Although, the staff was friendly, we were not able to check in at 2pm as advertised for check in time. We were told our room had not been cleaned yet. We were able to check in at 2:45.. but I think that may have only been because they switched our room..

Hotel location is convenient. The hotel is a bit outdated which makes it feel not as clean. Some of the lighting didnt work in the room, towels and water had an odd smell. Overall the experience was okay. Although, the staff was friendly, we were not able to check in at 2pm as advertised for check in time. We were told our room had not been cleaned yet. We were able to check in at 2:45.. but I think that may have only been because they switched our room..

It was just an ordinary older property. I chose it because it was cheaper than the surrounding hotels because we were only in late and out early. The worst thing was the front desk girl who was professionally undressed and apparently had taken such a huge mouthful in the back room that it took her a minute or two to get it down. 1. She shouldn't wolf her food down like that, and 2. When she heard me at the front desk, she should have spit it out before she came out! She told me that breakfast was until 11, then corrected herself and said it was 10. So my husband is an early riser and was having his coffee when a nice young man came in just before 9 and starting shutting down the pancake machine and removing the food. He told him that we'd been told it closed at 10 and to wait so he could wake me up. He was very professional about allowing us, because two or three more parties came in under the impression that it closed at 10, which I believe a sign on the door said.

It was just an ordinary older property. I chose it because it was cheaper than the surrounding hotels because we were only in late and out early. The worst thing was the front desk girl who was professionally undressed and apparently had taken such a huge mouthful in the back room that it took her a minute or two to get it down. 1. She shouldn't wolf her food down like that, and 2. When she heard me at the front desk, she should have spit it out before she came out! She told me that breakfast was until 11, then corrected herself and said it was 10. So my husband is an early riser and was having his coffee when a nice young man came in just before 9 and starting shutting down the pancake machine and removing the food. He told him that we'd been told it closed at 10 and to wait so he could wake me up. He was very professional about allowing us, because two or three more parties came in under the impression that it closed at 10, which I believe a sign on the door said.

Outdated. In need of complete renovation. No elevator so unable to stay on second level if you can’t carry all luggage upstairs. Breakfast room is a closet. Televisions outdated so have to press buttons directly on television. Staff was very nice and professional, but didn’t have a lot to work with.

Outdated. In need of complete renovation. No elevator so unable to stay on second level if you can’t carry all luggage upstairs. Breakfast room is a closet. Televisions outdated so have to press buttons directly on television. Staff was very nice and professional, but didn’t have a lot to work with.

The hotel is quite dated but we needed a cheap hotel in the Saratoga Springs area and we ideally wanted a pool. This hotel ticked the boxes. The room was clean, comfortable and had everything we needed (eg fridge). The free breakfast was a bonus but don’t expect gourmet dining. All in all it was fine, it was what we needed, and we would stay again.

The hotel is quite dated but we needed a cheap hotel in the Saratoga Springs area and we ideally wanted a pool. This hotel ticked the boxes. The room was clean, comfortable and had everything we needed (eg fridge). The free breakfast was a bonus but don’t expect gourmet dining. All in all it was fine, it was what we needed, and we would stay again.

We were given a 2nd floor room and my husband is disabled THERE IS NO ELEVATOR. Staff was very accommodating and switched us to a 1st floor room. Luckily one was available. Rooms were clean but a bit outdated and very noisy. The courtesy body wash and shampoo containers were empty.

We were given a 2nd floor room and my husband is disabled THERE IS NO ELEVATOR. Staff was very accommodating and switched us to a 1st floor room. Luckily one was available. Rooms were clean but a bit outdated and very noisy. The courtesy body wash and shampoo containers were empty.

We have stayed here before. Rooms are clean and comfortable. Staff is friendly and helpful. Location is near dining and shopping.

We have stayed here before. Rooms are clean and comfortable. Staff is friendly and helpful. Location is near dining and shopping.

Tv not working shampoo bottle already empty before I got there

Tv not working shampoo bottle already empty before I got there

Was a great stay clean room excellent staff and was very helpful with directions nice quiet area close to everything and very close to concert we seen earth wind fire Chicago close to stores racetrack casino and walking distance to things..

Was a great stay clean room excellent staff and was very helpful with directions nice quiet area close to everything and very close to concert we seen earth wind fire Chicago close to stores racetrack casino and walking distance to things..

The jetted tub was super old and dirty. We didn’t even try to use it and it should not be used in their advertising. The faucet handles to the bathtub were loose and VERY old. The tiles in the ceiling in the bathroom were coming down. The television would not even turn to a channel so we had no TV either.

The jetted tub was super old and dirty. We didn’t even try to use it and it should not be used in their advertising. The faucet handles to the bathtub were loose and VERY old. The tiles in the ceiling in the bathroom were coming down. The television would not even turn to a channel so we had no TV either.

Great location and not far from SPAC for a concert we were attending .Restaurants , stores,gas stations were all within walking distance .Really close to the highway we needed to get on to get to SPAC.Nice breakfast in the morning as well.All around a great stay for the night .Other fellow concert goers were here too.

No elevator and we were scheduled for a second floor room. We could not manage getting our luggage and extras up to the second floor. The clerk at checkin graciously booked us into a first floor room. We had to wait about 30 minutes for the room to be ready. Great service.

Great location and not far from SPAC for a concert we were attending .Restaurants , stores,gas stations were all within walking distance .Really close to the highway we needed to get on to get to SPAC.Nice breakfast in the morning as well.All around a great stay for the night .Other fellow concert goers were here too.

No elevator and we were scheduled for a second floor room. We could not manage getting our luggage and extras up to the second floor. The clerk at checkin graciously booked us into a first floor room. We had to wait about 30 minutes for the room to be ready. Great service.

Was supposed to be non smoking room but upon entering the room there was a definite smoky smell. Also reserved a king bed but that did not happen. Did get moved to a fresher smelling room but no king bed. Breakfast was mediocre at best.

I chose this property for a 1 night stay on way up to Montreal. Love the location. Panera, Target, Trader Joe’s and lots of restaurants.