The exception was at the Breakfast restaurant., the personnel at the lobby asked us if we had any allergies at our arrival, and we told them about gluten and dairy, however the restaurant on the next day knew about the request, but didn't prepare for it... disappointing

The exception was at the Breakfast restaurant., the personnel at the lobby asked us if we had any allergies at our arrival, and we told them about gluten and dairy, however the restaurant on the next day knew about the request, but didn't prepare for it... disappointing

I made a reservation for two rooms on Hotels.com. It was for $108(?). When I arrived, I was charged $151.53 for one room and $162.83 for the other. My credit card company will be contacting you. Also, you than had the nerve to charge $120 (which I got an Uber!) for a 15 min drive for four to the airport. I will never use your hotel again and I come to CR quite often.

I made a reservation for two rooms on Hotels.com. It was for $108(?). When I arrived, I was charged $151.53 for one room and $162.83 for the other. My credit card company will be contacting you. Also, you than had the nerve to charge $120 (which I got an Uber!) for a 15 min drive for four to the airport. I will never use your hotel again and I come to CR quite often.

A nice property. Not much going on in the area. Denny’s on property and a local restaurant. A store is in walking distance

A nice property. Not much going on in the area. Denny’s on property and a local restaurant. A store is in walking distance

Construction in front of hotel caused major traffic delays daily. A 10 minute taxi drive would take over an hour or more each way thus incurring a large fare. Was surprised that most employees did not speak english. I realize it is not their language but was told most people are taught in school . The laundry at the facility only used american quarters which no one seemed to have. Had to go to hotel next door for quarters. Just an FYI. The hotel restaurant nor the casino in the hotel have decaf coffee. If you are lucky enough to find it anywhere it cost extra. I had to be relocated after arrival as i was given incorrect room type. They moved me to the very end of a long hallway of rooms which would have not been a problem except i am elderly and the long walk several times a day was tough. The ice machines are located only on 2 floors. I have to return in 6 months but will definately look for a better location.

Construction in front of hotel caused major traffic delays daily. A 10 minute taxi drive would take over an hour or more each way thus incurring a large fare. Was surprised that most employees did not speak english. I realize it is not their language but was told most people are taught in school . The laundry at the facility only used american quarters which no one seemed to have. Had to go to hotel next door for quarters. Just an FYI. The hotel restaurant nor the casino in the hotel have decaf coffee. If you are lucky enough to find it anywhere it cost extra. I had to be relocated after arrival as i was given incorrect room type. They moved me to the very end of a long hallway of rooms which would have not been a problem except i am elderly and the long walk several times a day was tough. The ice machines are located only on 2 floors. I have to return in 6 months but will definately look for a better location.

staff was not properly trained to deal with guests.

staff was not properly trained to deal with guests.

Safe

Safe

The staff really tried to go the extra mile and make it a pleasant stay. It exceeded expectations

The staff really tried to go the extra mile and make it a pleasant stay. It exceeded expectations

Nice hotel and location

Nice hotel and location

Loved the breakfasts and the friendly staff.

Loved the breakfasts and the friendly staff.

Good staff and nice pool area.

Good staff and nice pool area.

They let us check in early

Every one was polite and helpful. Hotel is very clean and nice. Highly recommend it to my family and friends.

Every one was polite and helpful. Hotel is very clean and nice. Highly recommend it to my family and friends.

Nice bedding , cleanses

Nice bedding , cleanses

If you know there are 2 people staying in a room please put 2 coffees.

If you know there are 2 people staying in a room please put 2 coffees.

Round toilet seat on square toilet...snaps down loud, doesn't fit properly

Round toilet seat on square toilet...snaps down loud, doesn't fit properly

The property was great but they didnt have a designated smoking section.

The property was great but they didnt have a designated smoking section.

Nice stay, very well located hotel, very comfortable, clean, good food fantastic staff. I really recommend it and for my next trip, there is no doubt that I will select this hotel for my stay.