When I arrived at the hotel, they said that they didn't have wifi and could not check me in. There were several other people in the lobby also waiting for check in. The receptionist said that they had been waiting for 2 hours already and that there was no plan except to wait and hope that the wifi came back on so that they could check people in. There was no manager available. I called the number on my reservation and the number was not in service. I contacted Expedia and they also attempted to contact the hotel, with no success. I requested a refund so that I could go to another hotel for the night. The hotel said that I had to talk to Expedia about a refund. Expedia said that only the hotel could approve a refund. So in the end I paid for 2 hotels for the same night. Expedia tried to follow up the hotel, but they would not approve a refund. So I paid for a night in this hotel and they would not refund my money even though it was their fault that I could not check in to a room. Expedia offered my $25 in One Key Cash, which I appreciated. The rate that I paid for the hotel (including taxes) was $60, so not a refund, but a token towards the inconvenience.

When I arrived at the hotel, they said that they didn't have wifi and could not check me in. There were several other people in the lobby also waiting for check in. The receptionist said that they had been waiting for 2 hours already and that there was no plan except to wait and hope that the wifi came back on so that they could check people in. There was no manager available. I called the number on my reservation and the number was not in service. I contacted Expedia and they also attempted to contact the hotel, with no success. I requested a refund so that I could go to another hotel for the night. The hotel said that I had to talk to Expedia about a refund. Expedia said that only the hotel could approve a refund. So in the end I paid for 2 hotels for the same night. Expedia tried to follow up the hotel, but they would not approve a refund. So I paid for a night in this hotel and they would not refund my money even though it was their fault that I could not check in to a room. Expedia offered my $25 in One Key Cash, which I appreciated. The rate that I paid for the hotel (including taxes) was $60, so not a refund, but a token towards the inconvenience.

The bathroom toilet not functioning. I had to move to another Hotel the same day. No refund granted.

The bathroom toilet not functioning. I had to move to another Hotel the same day. No refund granted.

Ok

Superb location

Superb location

Ok

The pool is cool!

The pool is cool!

Absolutely not worth your charge and definitely don't deserve your rating. The soaps alone you offer is absolutely garbage. I couldn't even take a proper bath with those soaps they gibe you. It's literally a non lathering soap gelatinous garbage . Never again. The beds were absolutely horrible And stiff. Athletes at the Olympics slept better in their cardboard beds. 0 out of 10

Absolutely not worth your charge and definitely don't deserve your rating. The soaps alone you offer is absolutely garbage. I couldn't even take a proper bath with those soaps they gibe you. It's literally a non lathering soap gelatinous garbage . Never again. The beds were absolutely horrible And stiff. Athletes at the Olympics slept better in their cardboard beds. 0 out of 10

Avoid this hotel. Unhygienic and smelly. I moved to fiesta inn

Avoid this hotel. Unhygienic and smelly. I moved to fiesta inn

The property is spotless, but the best part is the staff every single one on the front desk or restaurant was fantastic, I returned to their restaurant even after I had left the place. The girl at front desk in the morning shift was very helpful with anything I asked for. Very happy with the place, I will stay again.

The property is spotless, but the best part is the staff every single one on the front desk or restaurant was fantastic, I returned to their restaurant even after I had left the place. The girl at front desk in the morning shift was very helpful with anything I asked for. Very happy with the place, I will stay again.

The hotel has very misleedong pictires of the property. Current conditions are terrible and not to be called a good or excellent hotel. Worse than a motel. Very dirty, rooms super small with everything dated, things are broken, damaged doors, horrible condition mold walls and tiles. Absolutely a big mistake for that price!

The hotel has very misleedong pictires of the property. Current conditions are terrible and not to be called a good or excellent hotel. Worse than a motel. Very dirty, rooms super small with everything dated, things are broken, damaged doors, horrible condition mold walls and tiles. Absolutely a big mistake for that price!

The location was very good to take the ferry to Belize the next morning, and also to enjoy the activities on the malecon on a Friday night. The hotel room itself was very uncomfortable - it had no window! However the staff was very friendly and accommodating.

The location was very good to take the ferry to Belize the next morning, and also to enjoy the activities on the malecon on a Friday night. The hotel room itself was very uncomfortable - it had no window! However the staff was very friendly and accommodating.

Very nice hotel, big, comfortable bed and a clean room with good water pressure. The pool and gym are small but they do the job and are clean as well. The location is perfect if you want to be near the boulevard to go for a walk next to the water any time you want, they also offer rental bikes with accessible prices. I would stay here again next time I go to Chetumal. My only complain is the WiFi, it was intermittent and had to rely on my phone's data fairly often. Also, my wife is vegetarian and sometimes they didn't have any options for her in the buffet, I believe adding oats as an option shouldn't be too expensive and would fix that problem. Luckily the last days of our stay the eggs were either plain scrambled eggs or with vegetables, so we didn't struggle.

Very nice hotel, big, comfortable bed and a clean room with good water pressure. The pool and gym are small but they do the job and are clean as well. The location is perfect if you want to be near the boulevard to go for a walk next to the water any time you want, they also offer rental bikes with accessible prices. I would stay here again next time I go to Chetumal. My only complain is the WiFi, it was intermittent and had to rely on my phone's data fairly often. Also, my wife is vegetarian and sometimes they didn't have any options for her in the buffet, I believe adding oats as an option shouldn't be too expensive and would fix that problem. Luckily the last days of our stay the eggs were either plain scrambled eggs or with vegetables, so we didn't struggle.

Extended WiFi service would be an asset for persons on the third floor

Extended WiFi service would be an asset for persons on the third floor

The Hotel was nice. The staff was great. The food was really good. The rooms need to be better.

The Hotel was nice. The staff was great. The food was really good. The rooms need to be better.

Keilani was so nice and accommodating. Give that girl a raise

Well situated near the beautiful malecon area and major shopping area. The rooms are comfortable but they don't provide face towels so bring your own. There is covered parking wirh security. The morning breakfast buffet was good. I woyld recommend.

Well situated near the beautiful malecon area and major shopping area. The rooms are comfortable but they don't provide face towels so bring your own. There is covered parking wirh security. The morning breakfast buffet was good. I woyld recommend.

Checking was very troublesome and slow

Checking was very troublesome and slow

It is extremely convenient. The mattress are super hard and covered with a plastic that is very uncomfortable. The towels were stained and very rough to the touch.