Oh, we loved it, we didn't expect to find the room layout and cleanliness similar to what we have here in USA. The room service, reception, security team and all were wonderful. We also had a chance to speak to the manager, good guy, quality focused. We did let him know about the water that splashes outside the bath tub during a shower, he said they will handle... In all, 5 stars.

Oh, we loved it, we didn't expect to find the room layout and cleanliness similar to what we have here in USA. The room service, reception, security team and all were wonderful. We also had a chance to speak to the manager, good guy, quality focused. We did let him know about the water that splashes outside the bath tub during a shower, he said they will handle... In all, 5 stars.

Executive and safe

Executive and safe

Good

Good

Beautiful hotel. Great location. Delicious food. Unfortunately breakfast is not included which is surprising as most hotels in Uganda include breakfast (and I have stayed in many!). I had a minor problem which the staff dealt with so well and efficiently. I would say it’s quite expensive compared to other quality hotels of this standard. But I definitely loved it!

Beautiful hotel. Great location. Delicious food. Unfortunately breakfast is not included which is surprising as most hotels in Uganda include breakfast (and I have stayed in many!). I had a minor problem which the staff dealt with so well and efficiently. I would say it’s quite expensive compared to other quality hotels of this standard. But I definitely loved it!

My room was not ready when i checked in and it took them long to make it ready and i had rung them to let them know that i will be late to check in at around 1 am and the room got ready at 2 am in the morning so i did not sleep much that day

My room was not ready when i checked in and it took them long to make it ready and i had rung them to let them know that i will be late to check in at around 1 am and the room got ready at 2 am in the morning so i did not sleep much that day

Good service

Good service

Over all the place is good. Can’t trust the room service stole my perfume which is a gift from my GF

Over all the place is good. Can’t trust the room service stole my perfume which is a gift from my GF

Very convenient location next to the Acacia Mall but considering it is a new hotel, the quality of the interior fittings is not up to scratch. In particular, the decorating in the bathroom is poor. However, air conditioning works well, rooms are sound-proofed and good range of channels on the TV. Restaurant is a little pricey for Kampala

Very convenient location next to the Acacia Mall but considering it is a new hotel, the quality of the interior fittings is not up to scratch. In particular, the decorating in the bathroom is poor. However, air conditioning works well, rooms are sound-proofed and good range of channels on the TV. Restaurant is a little pricey for Kampala

A good experience overall.

A good experience overall.

Overall good experience

Overall good experience

Hilton is a brand name and as such we expected the services rendered would be at a high level but sadly this particular Hilton Inn did not perform as well as expected. 1. When we walked in the corridors, the air smelled damp. This was very concerning for us since we did not want to be inhaling mold. 2. I was shocked to find in the closet a price list of laundry. They literally charge you to wash 1 pair of socks, charge you for 1 shirt etc. Every piece of cloth is charged separately. This was very shocking. I have never see a Hilton in the US act like this so you can understand my shock when I was reading through the price list of the Hilton in Uganda. 3. I asked the hotel if they had a printer, they said yes. I went to the lobby and printed some pages. When I got up to leave, the front desk asks me which room number I am in. I ask why and he says we charge separately for printing and to make it worse, they charge per page. I was furious. Again, Hiltons in the US do not charge for printing. You have already paid for your room and printing is all inclusive. It makes no sense that you have paid '$900 for your room and then they still charge you for the room. -Please do not use a name brand like Hilton and then go about introducing ridiculous fees that are not being charged on the other Hiltons. If you cannot conform to the Hilton standards, then please change the name of your hotel to something else. 4. The continental breakfast was good.

Hilton is a brand name and as such we expected the services rendered would be at a high level but sadly this particular Hilton Inn did not perform as well as expected. 1. When we walked in the corridors, the air smelled damp. This was very concerning for us since we did not want to be inhaling mold. 2. I was shocked to find in the closet a price list of laundry. They literally charge you to wash 1 pair of socks, charge you for 1 shirt etc. Every piece of cloth is charged separately. This was very shocking. I have never see a Hilton in the US act like this so you can understand my shock when I was reading through the price list of the Hilton in Uganda. 3. I asked the hotel if they had a printer, they said yes. I went to the lobby and printed some pages. When I got up to leave, the front desk asks me which room number I am in. I ask why and he says we charge separately for printing and to make it worse, they charge per page. I was furious. Again, Hiltons in the US do not charge for printing. You have already paid for your room and printing is all inclusive. It makes no sense that you have paid '$900 for your room and then they still charge you for the room. -Please do not use a name brand like Hilton and then go about introducing ridiculous fees that are not being charged on the other Hiltons. If you cannot conform to the Hilton standards, then please change the name of your hotel to something else. 4. The continental breakfast was good.

I was checked in by Stuart, and he was very pleasant. Also, Mark the Security Officer was extremely friendly despite being 2 am in the morning as I checked in. All staff was pleasant and helpful. My only complaint was the small business center could have used a few pens, and other office supplies. But that was a small inconvenience. Excellent stay.

I was checked in by Stuart, and he was very pleasant. Also, Mark the Security Officer was extremely friendly despite being 2 am in the morning as I checked in. All staff was pleasant and helpful. My only complaint was the small business center could have used a few pens, and other office supplies. But that was a small inconvenience. Excellent stay.

friendly people

friendly people

Property is very good value for money. Some minor issues with remote batteries and slow draining showers, however these were addressed quickly and efficiently

Property is very good value for money. Some minor issues with remote batteries and slow draining showers, however these were addressed quickly and efficiently

Great hotel, very clean and safe, very much up to international standards. Mall is nearby and easy to walk to so the location was great, would definitely stay here again.

Great hotel, very clean and safe, very much up to international standards. Mall is nearby and easy to walk to so the location was great, would definitely stay here again.

A great stay with amazing staff. Room was a little smaller than I would have preferred but it certainly was clean and modern and comfortable. Great shower, comfy bed, good AC.

A great stay with amazing staff. Room was a little smaller than I would have preferred but it certainly was clean and modern and comfortable. Great shower, comfy bed, good AC.