Refrigerator was not working upon check-in however a new one was provided within the hour. Excellent service

Amazing! Stayed for just one night while traveling through the area. Bright and clean lobby. Front desk associate was sweet, friendly and knowledgeable. Room was comfy, quiet and super clean. Breakfast looked good (mix of hot and cold items), but we just grabbed fresh hot coffee before heading out. We would definitely choose to stay here again if we're ever in the Richmond area. Highly recommend!

Amazing! Stayed for just one night while traveling through the area. Bright and clean lobby. Front desk associate was sweet, friendly and knowledgeable. Room was comfy, quiet and super clean. Breakfast looked good (mix of hot and cold items), but we just grabbed fresh hot coffee before heading out. We would definitely choose to stay here again if we're ever in the Richmond area. Highly recommend!

We were greeted by a lovely staff it was very comfortable and quiet

Hotel undergoing renovation. All updated areas looked great, incl. our room. However, THIS SURVEY ASKED ABOUT "CHECK-IN": The Front Desk Staff person, upon our arrival (10:45 pm), was completely unaware I was standing in front of them for a good 20 sec. as they sat daydreaming. I finally spoke & they acknowledged me, never getting up from the seat (perhaps they have a physical challenge & cannot, if that's the case, it's all good). As we exited the elevator onto the floor for our assigned room, we discovered the first half of the entire length of 1 corridor was dirty, spackled walls, apparently under renovation, although no workers were present at that time of night. As we looked further up the hallway we could see the renovated portion with fresh paint, new carpet, etc. That was where our room was, thankfully. IMO, 3 things need improving for CHECK-IN: Greet me with a smile, stand up to check me in, (if phyisically able), & alert me about the construction with reassurance. Something like this: "I've assigned you a newly renovated room; I hope you find it to you liking! As you get off of the elevator, you'll notice we are still updating other areas of that floor, but it's safe for you. When work resumes in the area tomorrow, there should be no disruption to your rest. Please enjoy your stay and call if there is anyway we can make it your best stay." Now, to close: In the morning, the Desk Staff was friendly, energetic, enjoyable.

We were greeted by a lovely staff it was very comfortable and quiet

Hotel undergoing renovation. All updated areas looked great, incl. our room. However, THIS SURVEY ASKED ABOUT "CHECK-IN": The Front Desk Staff person, upon our arrival (10:45 pm), was completely unaware I was standing in front of them for a good 20 sec. as they sat daydreaming. I finally spoke & they acknowledged me, never getting up from the seat (perhaps they have a physical challenge & cannot, if that's the case, it's all good). As we exited the elevator onto the floor for our assigned room, we discovered the first half of the entire length of 1 corridor was dirty, spackled walls, apparently under renovation, although no workers were present at that time of night. As we looked further up the hallway we could see the renovated portion with fresh paint, new carpet, etc. That was where our room was, thankfully. IMO, 3 things need improving for CHECK-IN: Greet me with a smile, stand up to check me in, (if phyisically able), & alert me about the construction with reassurance. Something like this: "I've assigned you a newly renovated room; I hope you find it to you liking! As you get off of the elevator, you'll notice we are still updating other areas of that floor, but it's safe for you. When work resumes in the area tomorrow, there should be no disruption to your rest. Please enjoy your stay and call if there is anyway we can make it your best stay." Now, to close: In the morning, the Desk Staff was friendly, energetic, enjoyable.

This property was very easy to get to so the location was perfect. Very clean and the breakfast fit our needs with great options. My family nor my back liked the beds. It felt like we were sleeping on a box spring with a thin piece of cushion. Although being on the 3rd floor, we heard walking on the floor above us all night for all 3 nights which made it hard to stay asleep.