I have had the pleasure of visiting one of the finest establishments, characterized by its exceptional cleanliness and the impeccable service the entire hotel staff provides. Having a transportation service to and from the airport would be nice.

The hotel was very good, restaurants was excellent, pool was good

The entire staff from the bellboys, reception (check-in), concierge, hostess, restaurant managers, waiters, chefs, food and drink service manager, bartenders, shops attendants, cleaning crew and pool staff were fantastic. My wife have gluten allergy and the restaurants took care of her in a very impressive manner. The coffee shop ordered gluten free items for her that were even transported separate from the regular order. We are definitely returning next year.

Everything was outstanding from front desk to the restaurant and how can I forget pedrito who took care of us at the pool area was very attentive and helpful He made our stay more enjoyable.

Everything was outstanding from front desk to the restaurant and how can I forget pedrito who took care of us at the pool area was very attentive and helpful He made our stay more enjoyable.

Great location good service amazing staffing

Great location good service amazing staffing

Beautiful place! Had the best time! Would definitely go again!

Large property. Short stay but beautiful views and food was food

Excelent Place

Large property. Short stay but beautiful views and food was food

Excelent Place

Awesome Hilton property. Went in August 2024. Clean, well kept, new. Saw 2 insects in 7 days. Good food options, very safe and kid friendly. 10/10 experience.

Awesome Hilton property. Went in August 2024. Clean, well kept, new. Saw 2 insects in 7 days. Good food options, very safe and kid friendly. 10/10 experience.

Excellent resort!

H

Excellent resort!

Pedro is the best waiter ever and the entertainment staff

I stayed at this resort for seven days and had an amazing experience. The staff were exceptionally friendly and welcoming, and the food was consistently delicious. The resort also offered a variety of fun activities throughout each day, ensuring there was always something enjoyable to do. I would highly recommend this place to anyone looking for a memorable vacation. A perfect getaway!

I stayed at this resort for seven days and had an amazing experience. The staff were exceptionally friendly and welcoming, and the food was consistently delicious. The resort also offered a variety of fun activities throughout each day, ensuring there was always something enjoyable to do. I would highly recommend this place to anyone looking for a memorable vacation. A perfect getaway!

Food is terrible. This is not Cancun, Cancun is 40 minutes away.

Pedro is the best waiter ever and the entertainment staff

Food is terrible. This is not Cancun, Cancun is 40 minutes away.

I spent 3 nights with my family at the Hilton Cancun all inclusive, and our overall experience was phenomenal. I upgraded to a suite on the 7th floor with a beach view and a wrap around balcony with a pool view; it was big and beautiful and the kids loved it. Room service prepared and delivered 3 meals(pasta, a burger and a sandwich) in 30 minutes at 200am. The personnel was friendly and professional. The food was excellent at Auma, Maxal; Vela's buffets(breafast and dinner) were varied and outstanding. I wish I had been able to eat one of Vela's lunches. Sunan, the Asian restaurant, was so so. The Azulinda market had good food overall. Their chocolate and strawberry cakes were chewy because they were made with fondant, stay away from those. Their coffee is very good. I was not able to get a reservation for la luce. The Churros were great. It would be a good idea to get there early if you want to book reservations to their best restaurants, otherwise it can get complicated. They have a car rental service and a tour booking service on site and available shuttles to their sister property and the Cancun Airport. Kid's corner had ton of activities for kids including moving nights, spanish classes, face painting and si much more...It is a great place for kids and teens. All in all, it was an outstanding experience. I will definitely return if I am ever in that area of Cancun.

Amazing! Staff was very kind and the food was delicious. Property is kept very clean and up to date. Will be booking again!

Very clean

Amazing! Staff was very kind and the food was delicious. Property is kept very clean and up to date. Will be booking again!

Excellent

I spent 3 nights with my family at the Hilton Cancun all inclusive, and our overall experience was phenomenal. I upgraded to a suite on the 7th floor with a beach view and a wrap around balcony with a pool view; it was big and beautiful and the kids loved it. Room service prepared and delivered 3 meals(pasta, a burger and a sandwich) in 30 minutes at 200am. The personnel was friendly and professional. The food was excellent at Auma, Maxal; Vela's buffets(breafast and dinner) were varied and outstanding. I wish I had been able to eat one of Vela's lunches. Sunan, the Asian restaurant, was so so. The Azulinda market had good food overall. Their chocolate and strawberry cakes were chewy because they were made with fondant, stay away from those. Their coffee is very good. I was not able to get a reservation for la luce. The Churros were great. It would be a good idea to get there early if you want to book reservations to their best restaurants, otherwise it can get complicated. They have a car rental service and a tour booking service on site and available shuttles to their sister property and the Cancun Airport. Kid's corner had ton of activities for kids including moving nights, spanish classes, face painting and si much more...It is a great place for kids and teens. All in all, it was an outstanding experience. I will definitely return if I am ever in that area of Cancun.

Excellent

Everything were excellent except for the Asian food at the Asian Restaurant. It was horrible!!! The Service was very poor. The food were terrible. It took 2hrs for my main course to come to me, and the fish was overcooked, chewy and rubbery, it is not fish! The noodle was from INSTANT NOODLE package (cheap). Japanese sushi salad was also with instant noodle! Sushi rolls were mushy-like! The chef should have learned and trained how to cook Chinese or Japanese food before offering to public!

Everything were excellent except for the Asian food at the Asian Restaurant. It was horrible!!! The Service was very poor. The food were terrible. It took 2hrs for my main course to come to me, and the fish was overcooked, chewy and rubbery, it is not fish! The noodle was from INSTANT NOODLE package (cheap). Japanese sushi salad was also with instant noodle! Sushi rolls were mushy-like! The chef should have learned and trained how to cook Chinese or Japanese food before offering to public!