Last night stay in Rome, Italy. The Hotel staff could not have been more helpful and friendly. I would highly recommend this hotel to family and friends. It was clean, neat, and quiet. Rooftop restaurant was excellent. Wonderful way to end a fabulous trip.

Only stayed one night for business but enjoyed the hotel. Staff were very friendly, food in the rooftop restaurant was excellent.

Multiple things went off the rails at this hotel, a collection of moments that alone might make you shrug and tolerate it for the night. But along comes a dealbreaker with a bed that’s so uneven you lie on a hard seam in the middle and roll to either side. I propped myself up with pillows but the stench of other guests was overwhelming. I felt like I was laying in bed with a stranger. It was stomach turning. When I complained I was more or less gaslit, with reception claiming no one before had complained—as if that invalidates my experience. I didn’t sleep at all. Not even the linens were as listed on the hotels.com site, which said there were down comforters; they were thin polyester fill. The room cost $700 for two nights, a tremendous cost for a space that was scuffed and tattered. The robes were thin, worn and scratchy. There weren’t even toiletries as the listing showed. Instead, one tiny packet of lotion was left on the counter. You expect much more for that price. It was outrageous. The staff was defensive about the complaint and seemed to not understand the basics of hospitality. Basically if you stay at this hotel understand that it’s a glorified dorm room, a crash pad with a facade of elegance that crumbles as soon as you come through the room’s door. P.S. The design is so roughshod that when you put a towel on the rack under the sink it renders the space too narrow for the door to open. Nothing really works.

Multiple things went off the rails at this hotel, a collection of moments that alone might make you shrug and tolerate it for the night. But along comes a dealbreaker with a bed that’s so uneven you lie on a hard seam in the middle and roll to either side. I propped myself up with pillows but the stench of other guests was overwhelming. I felt like I was laying in bed with a stranger. It was stomach turning. When I complained I was more or less gaslit, with reception claiming no one before had complained—as if that invalidates my experience. I didn’t sleep at all. Not even the linens were as listed on the hotels.com site, which said there were down comforters; they were thin polyester fill. The room cost $700 for two nights, a tremendous cost for a space that was scuffed and tattered. The robes were thin, worn and scratchy. There weren’t even toiletries as the listing showed. Instead, one tiny packet of lotion was left on the counter. You expect much more for that price. It was outrageous. The staff was defensive about the complaint and seemed to not understand the basics of hospitality. Basically if you stay at this hotel understand that it’s a glorified dorm room, a crash pad with a facade of elegance that crumbles as soon as you come through the room’s door. P.S. The design is so roughshod that when you put a towel on the rack under the sink it renders the space too narrow for the door to open. Nothing really works.

This hotel is situated in the right place to walk to most attractions, Breakfast was chaotic.it is in a small room.When full one has to wait for a table.The waiters are nice but when busy has no time to attend to the guests. The roof top restaurant is very nice & warm enough with gas flame heating.The waiters offer good customer care. The menu is a welcome change from Pasta & Pizza. The only place to sit for drinks in the evening is in the seating area of the roof top .The bar downstairs where breakfast is available would make a good alternative to relax as one does not always want to go to the roof top.

This hotel is situated in the right place to walk to most attractions, Breakfast was chaotic.it is in a small room.When full one has to wait for a table.The waiters are nice but when busy has no time to attend to the guests. The roof top restaurant is very nice & warm enough with gas flame heating.The waiters offer good customer care. The menu is a welcome change from Pasta & Pizza. The only place to sit for drinks in the evening is in the seating area of the roof top .The bar downstairs where breakfast is available would make a good alternative to relax as one does not always want to go to the roof top.

Very friendly and helpful staff. I love the roof top bar and restaurant the the first floor caffe has eggs.

Very friendly and helpful staff. I love the roof top bar and restaurant the the first floor caffe has eggs.