The waiting to check in. We arrivee at 15.00 and we were checked in at 22.00 because they didnt had enough cleaners

The waiting to check in. We arrivee at 15.00 and we were checked in at 22.00 because they didnt had enough cleaners

Excellent space walkable distance to the city centre

Excellent space walkable distance to the city centre

Amazing place to stay! Very clean, cool and vibrant!

Amazing place to stay! Very clean, cool and vibrant!

I stayed at The Social Hub for one night and it was a nightmare from beginning to end and ruined my stay in Groningen. The first room was beat-up with stains all over the wall, the carpet was shabby and the furniture had dents everywhere. But the worst thing was how dirty everything in this room was. All the surfaces were dusty and/or full of fingerprints and/or full of stains, the sink in the kitchen was covered in limescale. The worst was the bathroom – limescale and all kinds of other dirt in- and outside of the shower. Below the toilet there was a big blob of a white substance, which I hope was body cream. Naturally I asked for a different room. The new room was not much better, which made me realize that the lack of cleanliness is a bigger, structural problem at this ‘hotel’. Again, there were thick patches of limescale in the bathroom; dust, fingerprints and splashes of dried liquids everywhere in the room – on the desk, the curtains, the TV screen, etc. Other issues: - The mattress was old, sagging and was also slanted to one side - which means: no sleep - The temperature control in the room was either broken or disabled - There was no hairdryer in the bathroom, even though it was listed in the room amenities All of this makes me wonder – who is in charge of this place? These are not minor issues - the dirt, the worn-out mattresses, the lack of maintenance. Is this a conscious decision by The Social Hub to not care about guests' experiences and basic needs?

I stayed at The Social Hub for one night and it was a nightmare from beginning to end and ruined my stay in Groningen. The first room was beat-up with stains all over the wall, the carpet was shabby and the furniture had dents everywhere. But the worst thing was how dirty everything in this room was. All the surfaces were dusty and/or full of fingerprints and/or full of stains, the sink in the kitchen was covered in limescale. The worst was the bathroom – limescale and all kinds of other dirt in- and outside of the shower. Below the toilet there was a big blob of a white substance, which I hope was body cream. Naturally I asked for a different room. The new room was not much better, which made me realize that the lack of cleanliness is a bigger, structural problem at this ‘hotel’. Again, there were thick patches of limescale in the bathroom; dust, fingerprints and splashes of dried liquids everywhere in the room – on the desk, the curtains, the TV screen, etc. Other issues: - The mattress was old, sagging and was also slanted to one side - which means: no sleep - The temperature control in the room was either broken or disabled - There was no hairdryer in the bathroom, even though it was listed in the room amenities All of this makes me wonder – who is in charge of this place? These are not minor issues - the dirt, the worn-out mattresses, the lack of maintenance. Is this a conscious decision by The Social Hub to not care about guests' experiences and basic needs?

Modern design, super clean, right downtown. Perfect place to stay in Groningen. Great city, great rooms, lots of fun

Modern design, super clean, right downtown. Perfect place to stay in Groningen. Great city, great rooms, lots of fun

The hotel was full of college students that live there full time. This didn’t bother me, but it did add a level of noise in the common areas. The restaurant was a nice place to grab a meal.

The hotel was full of college students that live there full time. This didn’t bother me, but it did add a level of noise in the common areas. The restaurant was a nice place to grab a meal.

The room was well equipped and clean, the service was excellent, and the location is just perfect. We will definitely return.

The room was well equipped and clean, the service was excellent, and the location is just perfect. We will definitely return.

We liked our stay very much. Everything was clean and tidy. Stuff was extremely polite and careful. We would book again!

We liked our stay very much. Everything was clean and tidy. Stuff was extremely polite and careful. We would book again!

Very big room, perfect location in the city center, friendly staff, BUT the toilet was dirty and my wife and me got a itching from the bed linen :-(

Very big room, perfect location in the city center, friendly staff, BUT the toilet was dirty and my wife and me got a itching from the bed linen :-(

Fun, young and vibrant hotel. Toilet not cleaned properly, not nice.

Fun, young and vibrant hotel. Toilet not cleaned properly, not nice.

Very nice and clean hotel. We had a great time there.

Very nice and clean hotel. We had a great time there.

Fantastic hotel in central Groningen very easy too find and base a stay there.Room was amazing loved it and the staff wow amazing and very friendly staff 100% would stay again it’s got a great friendly vibe

Fantastic hotel in central Groningen very easy too find and base a stay there.Room was amazing loved it and the staff wow amazing and very friendly staff 100% would stay again it’s got a great friendly vibe

More (veggie) variation at Breakfast

More (veggie) variation at Breakfast

Bad AC - and they knew it. The Social Hub is a hopping place. The entree looks very ‘active’ and all the different places where you can sit and work or meet are great. The check-in was very pleasant and quick. The elevator was very slow. I was surprised there were not more elevators for the amount of people and rooms. There were stairs that I did take coming down from the 4th floor but that was not trivial, there was a certain route to be followed. The room was ok. I went to the room pretty late (I came from visiting at the hospital) and was tired and turned the lights and ac on with the room key in the slot. After an hour of mediocre sleep I woke up bathing in sweat. The room was really warm. The lowest the AC could be set to was 18C - in my recollection that should be colder but I was extremely tired. I tried opening the window for cooler air but that only worked if I kept the curtains open. The bright lights shining into my room were not helping my sleep either. By 2am I decided that the AC was not working correctly, the window and curtains open was not working either but what could be done in the night. I am in my pjs and so tired. I muddle through but it was not very pleasant. The next morning I walk by the reception to tell them about the AC and the response was: “Oh I am sorry, yes we knew the AC’s were a bit finicky but thought we had it fixed” So sorry, have a nice day. Do I want to stay here again? Not really.

Bad AC - and they knew it. The Social Hub is a hopping place. The entree looks very ‘active’ and all the different places where you can sit and work or meet are great. The check-in was very pleasant and quick. The elevator was very slow. I was surprised there were not more elevators for the amount of people and rooms. There were stairs that I did take coming down from the 4th floor but that was not trivial, there was a certain route to be followed. The room was ok. I went to the room pretty late (I came from visiting at the hospital) and was tired and turned the lights and ac on with the room key in the slot. After an hour of mediocre sleep I woke up bathing in sweat. The room was really warm. The lowest the AC could be set to was 18C - in my recollection that should be colder but I was extremely tired. I tried opening the window for cooler air but that only worked if I kept the curtains open. The bright lights shining into my room were not helping my sleep either. By 2am I decided that the AC was not working correctly, the window and curtains open was not working either but what could be done in the night. I am in my pjs and so tired. I muddle through but it was not very pleasant. The next morning I walk by the reception to tell them about the AC and the response was: “Oh I am sorry, yes we knew the AC’s were a bit finicky but thought we had it fixed” So sorry, have a nice day. Do I want to stay here again? Not really.

Clean, big rooms, but But very noisy neighbours

Clean, big rooms, but But very noisy neighbours

I really liked the social environment, self-service laundry, super helpful staff, clean and quiet room. Very comfortable stay - highly recommend.

I really liked the social environment, self-service laundry, super helpful staff, clean and quiet room. Very comfortable stay - highly recommend.