The property is well taken care of and the staff is friendly. The breakfast was delicious

The property is well taken care of and the staff is friendly. The breakfast was delicious

The front was awesome. I especially loved the glass shower

The front was awesome. I especially loved the glass shower

Everything about the hotel is great, especially the employees at the reception desk! One small suggestion is to provide the folding luggage stand in all rooms. It was available upon special request but feel that it should be present regardless.

I love the snack shop downstairs. Also they have a bar in the hotel. The breakfast was great! My husband got the buffet breakfast and it was $13.50 I believe. They also have a menu where you can separately order and pay for breakfast. My husband said the food was great! Our waitress was nice and well informed. I paid in advance for the “snack” room and also for breakfast on Expedia. And it was worth it! We had KitKats, skinny pop, lays chips, a slim Jim/cheese pack, a protein bar, a small bag of peanuts, 2 vitamin waters, 2 sodas (that you can exchange at the lobby if you don’t like the type- I went and got Coke instead of the sprite and diet,) also there was the standard 2 water bottles for the Keurig sitting out at room temp., and 2 waters in the fridge. The lobby is clean and beautiful. It also one of the nicest parts of Martinsburg (coming from someone who grew up in the area.) you could walk to Logan’s Roadhouse and the shops in The Commons. Also this hotel is very new. It’s maybe 8 years old, so everything is very modern and sleek. The blonde girl who worked the front desk was wonderful. She deserves a RAISE. My husband commented on how polite and knowledgeable she was- he thought about offering her a job. Pay her right, or you may lose her! lol. The beds and pillows were SO comfy. I’m a side sleeper and my shoulder didn’t hurt when I woke up. The soap they use is really great in the showers. They do have blow dryers & a very nice closet. Overall, wonderful stay!

Tub did not drain. I Responded to a text identifying the problem and it still was not fixed.

Tub did not drain. I Responded to a text identifying the problem and it still was not fixed.

Highly recommend

Great place with great staff close to everything

Great place with great staff close to everything

Highly recommend

Everyone that works here is so friendly! Excellent staff. The hotel is in good shape. We have stayed here before and would stay again.

Everyone that works here is so friendly! Excellent staff. The hotel is in good shape. We have stayed here before and would stay again.

Very friendly and helpful staff

Very friendly and helpful staff

Perfect place for travelers!

Perfect place for travelers!

Great stay. Easy convenient location. Enjoyed the Shepherdstown and Harper’s Ferry areas.

Great stay. Easy convenient location. Enjoyed the Shepherdstown and Harper’s Ferry areas.

Upscale Garden Inn with spacious lobby, rooms and lots of amenities. Although there was no free breakfast, the hotel had a restaurant and our room had a Keurig coffee maker, microwave, and mini fridge. With the desk, chair and added recliner and TV tray in our room, we had ample space to enjoy fresh coffee with our muffins brought from home.

Upscale Garden Inn with spacious lobby, rooms and lots of amenities. Although there was no free breakfast, the hotel had a restaurant and our room had a Keurig coffee maker, microwave, and mini fridge. With the desk, chair and added recliner and TV tray in our room, we had ample space to enjoy fresh coffee with our muffins brought from home.

They're morning service was horrible. no coffee and when I asked they didn't bring it out for almost an hour. I requested multiple times. They're more interested BS'ing with their co-workers and not helping guests.

They're morning service was horrible. no coffee and when I asked they didn't bring it out for almost an hour. I requested multiple times. They're more interested BS'ing with their co-workers and not helping guests.

Everything was very nice. The stuff was nice and helpful

Everything was very nice. The stuff was nice and helpful

Property ok but for the money just wasn't impressed especially when you have to pay for breakfast after spending $150 for a room the bed comfortable the decorations pretty outdated but not a big deal staff friendly when i had a reservation paid for 2 days they only had me for 1 and said it wasnt paid so a $150 room went to $238 and I decided to stay at another hotel for my 2nd night

Property ok but for the money just wasn't impressed especially when you have to pay for breakfast after spending $150 for a room the bed comfortable the decorations pretty outdated but not a big deal staff friendly when i had a reservation paid for 2 days they only had me for 1 and said it wasnt paid so a $150 room went to $238 and I decided to stay at another hotel for my 2nd night

Great stay!

Great stay!

Room was on the nice side, grounds ok, breakfast was the issue. Now this might be our own fault when booking this reservation, but breakfast is not included. The breakfast area looks like any other hotels continental breakfast, basic scrambled eggs bacon etc. So we just went and helped ourselves, then a women came and asked what we wanted to drink, I thought it was odd that the coffee and juice was not out but thought well maybe Hilton does it different. Next clue I couldn’t find silverware, then the nice lady brought us some with a napkin, thought how nice. Had our bagel, one piece of sausage, oj, wife had about the same. Then the nice lady dropped a folder with a check for breakfast for $27 bucks!! Again maybe my fault when I booked online and didn’t see breakfast was not included, but at least they could have had a sign up please be seated and a waitress will be with you to take your order. Really it looked like any other continental breakfast at any other hotel, food was just the same, we could have just had toast and it would have been 27 bucks, flat rate for the “buffet”. Sooooo won’t be booking there again!!

Room was on the nice side, grounds ok, breakfast was the issue. Now this might be our own fault when booking this reservation, but breakfast is not included. The breakfast area looks like any other hotels continental breakfast, basic scrambled eggs bacon etc. So we just went and helped ourselves, then a women came and asked what we wanted to drink, I thought it was odd that the coffee and juice was not out but thought well maybe Hilton does it different. Next clue I couldn’t find silverware, then the nice lady brought us some with a napkin, thought how nice. Had our bagel, one piece of sausage, oj, wife had about the same. Then the nice lady dropped a folder with a check for breakfast for $27 bucks!! Again maybe my fault when I booked online and didn’t see breakfast was not included, but at least they could have had a sign up please be seated and a waitress will be with you to take your order. Really it looked like any other continental breakfast at any other hotel, food was just the same, we could have just had toast and it would have been 27 bucks, flat rate for the “buffet”. Sooooo won’t be booking there again!!