Check in is sooo slow

Check in is sooo slow

I like the view over the train station and motor way downstairs. Can feel the city Puls. Room is very clean with nice decor. The bed is very comfortable

I like the view over the train station and motor way downstairs. Can feel the city Puls. Room is very clean with nice decor. The bed is very comfortable

Station is very close

Station is very close

Close to Hauptbahnhof.

Close to Hauptbahnhof.

Great time here. I’ve already booked my next trip staying there. Super convenient. Staff are all excellent.

Great time here. I’ve already booked my next trip staying there. Super convenient. Staff are all excellent.

This hotel is very good. It's even better if the air conditioning works.

This hotel is very good. It's even better if the air conditioning works.

The stay was absolutely fine. We had a couple of requests, and the staff members kindly helped us to find solutions.I have a couple tips to help you improve your customer service: Tip 1: Smile! Especially at the reception. Smile at your guests when they arrive, ask friendly questions like "how was your trip?" Smile at your guests when they approach the reception to ask questions. A warm, genuine smile will leave a lasting impression and create a more pleasant and relaxing atmosphere. (To be honest, I shouldn't have to say this... it's the basics of Hotel Management). Tip 2: Be aware of your surroundings (especially at breakfast). Acknowledge the presence of the guests! Welcome them, say good morning, smile, get out of the way (if you are blocking the guests path), and maybe even say something funny or friendly! Nobody said anything to me when I arrived at breakfast. This was unprofessional. Tip 3: This is more of a personal one, but stop clearing the plates so quickly at breakfast! One of my plates had perfectly good butter on it that I still wanted to use, but the staff member cleared everything too frequently, suddenly and without warning. A bit of communication and awareness would go a long way! These are nice gestures that you get in 5 star hotels in Germany, but around the world, it's actually quite normal! Some basic customer service skills will do wonders for your business (and reputation). After all, you want to make a profit, right? ;-)

The stay was absolutely fine. We had a couple of requests, and the staff members kindly helped us to find solutions.I have a couple tips to help you improve your customer service: Tip 1: Smile! Especially at the reception. Smile at your guests when they arrive, ask friendly questions like "how was your trip?" Smile at your guests when they approach the reception to ask questions. A warm, genuine smile will leave a lasting impression and create a more pleasant and relaxing atmosphere. (To be honest, I shouldn't have to say this... it's the basics of Hotel Management). Tip 2: Be aware of your surroundings (especially at breakfast). Acknowledge the presence of the guests! Welcome them, say good morning, smile, get out of the way (if you are blocking the guests path), and maybe even say something funny or friendly! Nobody said anything to me when I arrived at breakfast. This was unprofessional. Tip 3: This is more of a personal one, but stop clearing the plates so quickly at breakfast! One of my plates had perfectly good butter on it that I still wanted to use, but the staff member cleared everything too frequently, suddenly and without warning. A bit of communication and awareness would go a long way! These are nice gestures that you get in 5 star hotels in Germany, but around the world, it's actually quite normal! Some basic customer service skills will do wonders for your business (and reputation). After all, you want to make a profit, right? ;-)

I have been staying on this hotel a couple of times, and this is the best hotel option to stay in Duisburg. This hotel is next to main train station (Duisburg hbf), and the main shopping street, in other words central location. I really have to highlight their staff member named L. Gonzales who has been working at this hotel for a few years, he was really service minded, with a great attitude and made the whole experience top notch. Keep up the good work!

I have been staying on this hotel a couple of times, and this is the best hotel option to stay in Duisburg. This hotel is next to main train station (Duisburg hbf), and the main shopping street, in other words central location. I really have to highlight their staff member named L. Gonzales who has been working at this hotel for a few years, he was really service minded, with a great attitude and made the whole experience top notch. Keep up the good work!

Nice staff and clean environments, fast check in and check out.

Nice staff and clean environments, fast check in and check out.

Very good clean hotel, Breakfast was good and its very close to the station

Very good clean hotel, Breakfast was good and its very close to the station

Central, good breakfast

Central, good breakfast

It was a good hotel

It was a good hotel

Perfectly fine modern hotel at the main train station

Perfectly fine modern hotel at the main train station

Nice and clean, close to hauptbahnhof. Friendly staff

Nice and clean, close to hauptbahnhof. Friendly staff

I have been satisfied in the past. There are some issues I did not like: - On Sat. (!), at around 10:30 pm, it was not possible to get a drink at the bar. - There were sometimes not all the required towels in the room. - There were no tissues in the room. - I was not possible to leave stamped letters to be mailed at the reception desk before departure, a service that every hotel should provide. - One bottle of water as a courtesy when you are staying five days is not much of a courtesy. - Service personnel should not always knock and disturb to ask whether everything is fine. - Faucets in almost all rooms I ever stayed in were leaking. - Many sinks do not drain appropriately. - When taking showers, too much water enters the bathroom. - Some information about restaurants should be provided. What I still love to stay: - Closeness to train station. - Nice receptionists. - Public transportation is free. - Easy to leave luggage after departure in storage room.

I have been satisfied in the past. There are some issues I did not like: - On Sat. (!), at around 10:30 pm, it was not possible to get a drink at the bar. - There were sometimes not all the required towels in the room. - There were no tissues in the room. - I was not possible to leave stamped letters to be mailed at the reception desk before departure, a service that every hotel should provide. - One bottle of water as a courtesy when you are staying five days is not much of a courtesy. - Service personnel should not always knock and disturb to ask whether everything is fine. - Faucets in almost all rooms I ever stayed in were leaking. - Many sinks do not drain appropriately. - When taking showers, too much water enters the bathroom. - Some information about restaurants should be provided. What I still love to stay: - Closeness to train station. - Nice receptionists. - Public transportation is free. - Easy to leave luggage after departure in storage room.

Expedia is not reachable for sending an invoice etc. Never again!

Expedia is not reachable for sending an invoice etc. Never again!