They are racist, and the customer service is very rude they are mean, they won’t let u change your room if u don’t like the first one they put you in, I stayed for a week and had one of the new rooms it was fine then I checked out and got another room and since it was older Indians I’m guessing they don’t like black people they tried to judge me by my color and put me in the back with a ran down old room with drug dealers and junkies all out in the parking lot all hanging outside the room I went in to get a new room the lady did not want to give me a new room she made faces and started talking in her language about it I had to tell her I didn’t feel safe back their for her to give me a new room, I ask for my old room that I just checked out of 7 hours ago I seen nobody was in their and she is telling me she can’t give me the same room (new remodel room) so she gives me another room and it’s still an old room okay cool but it was infested with nats everywhere the air conditioner was leaking the floor was soaked the outlets didn’t work the shower had nats all over the wall the Mattress was brown the sheets and blanks smelled like mildew, long story short WORST HOTEL IN NEW CASTLE DO NOT GET A ROOM THEIR UNLESS U KNO ITS A NEW REMODELED ROOM ‼️‼️‼️‼️

They are racist, and the customer service is very rude they are mean, they won’t let u change your room if u don’t like the first one they put you in, I stayed for a week and had one of the new rooms it was fine then I checked out and got another room and since it was older Indians I’m guessing they don’t like black people they tried to judge me by my color and put me in the back with a ran down old room with drug dealers and junkies all out in the parking lot all hanging outside the room I went in to get a new room the lady did not want to give me a new room she made faces and started talking in her language about it I had to tell her I didn’t feel safe back their for her to give me a new room, I ask for my old room that I just checked out of 7 hours ago I seen nobody was in their and she is telling me she can’t give me the same room (new remodel room) so she gives me another room and it’s still an old room okay cool but it was infested with nats everywhere the air conditioner was leaking the floor was soaked the outlets didn’t work the shower had nats all over the wall the Mattress was brown the sheets and blanks smelled like mildew, long story short WORST HOTEL IN NEW CASTLE DO NOT GET A ROOM THEIR UNLESS U KNO ITS A NEW REMODELED ROOM ‼️‼️‼️‼️

I have stayed at a superlodge before and this has got to be the worst poorly kept facility ive ever stayed at. It was like a homeless shelter...ABSOLUTELY DISGUSTING!!! Chose to stay elsewhere after two nights giving up the additional nights.

I have stayed at a superlodge before and this has got to be the worst poorly kept facility ive ever stayed at. It was like a homeless shelter...ABSOLUTELY DISGUSTING!!! Chose to stay elsewhere after two nights giving up the additional nights.

They should clean the rooms daily instead of just when someone checks out.

They should clean the rooms daily instead of just when someone checks out.

The room.was not swept the sheets were stained

The room.was not swept the sheets were stained

The guy kind of harasses you when you’re checking in. Then as I was on my way to the room, I was stopped by another guest leaving who said the beds had bed bugs. I’ve stayed at some dumps before so I thought I’d check the beds myself. Upon inspecting the mattresses they were covered with gunk and various bodily stains. I was not going to stay in that room with my family. We split and found a new hotel. So bummed to be out the $90 but it’s better than bringing bed bugs home. Super disappointed with the experience and with Expedia.

The guy kind of harasses you when you’re checking in. Then as I was on my way to the room, I was stopped by another guest leaving who said the beds had bed bugs. I’ve stayed at some dumps before so I thought I’d check the beds myself. Upon inspecting the mattresses they were covered with gunk and various bodily stains. I was not going to stay in that room with my family. We split and found a new hotel. So bummed to be out the $90 but it’s better than bringing bed bugs home. Super disappointed with the experience and with Expedia.

doors were broken, musty smell, and we were forwarned by a local as we were brining our luggage into teh room that were were 'not the right color' to be staying there. That the car was not safe in that parking lot and it would be safer for us to move to another hotel. we checked out within 15 minutes. Hotels.com should be embarrased to have such a hotel on their listing.

doors were broken, musty smell, and we were forwarned by a local as we were brining our luggage into teh room that were were 'not the right color' to be staying there. That the car was not safe in that parking lot and it would be safer for us to move to another hotel. we checked out within 15 minutes. Hotels.com should be embarrased to have such a hotel on their listing.

H

H

Disgusting

Disgusting

We liked the external color of the building which is warm and enviting, the service to help us find a non-smoking room, which the management didnt have control over as almost each room had a smoked smell. The one we got was still the best , though not smoke free. Unsafe environment made us uncomfortable, and lack of access to food late at night other than McDonalds. We still had a good time as the interior of the room was clean and fufille all needs. Except more chairs, and not run down arm chairs would have made it better as well as upgraded furniture.

We liked the external color of the building which is warm and enviting, the service to help us find a non-smoking room, which the management didnt have control over as almost each room had a smoked smell. The one we got was still the best , though not smoke free. Unsafe environment made us uncomfortable, and lack of access to food late at night other than McDonalds. We still had a good time as the interior of the room was clean and fufille all needs. Except more chairs, and not run down arm chairs would have made it better as well as upgraded furniture.

Great rates and convenient location

Great rates and convenient location

i didnt like anything the staff were very ignorant,short,not pleasnt

i didnt like anything the staff were very ignorant,short,not pleasnt

Good

Good

Run down

Run down

I was homeless (living in my car) and working at Amazon when I went to Super Lodge. From management down to house keeping they treat you with respect if you want to change rooms (at one point I wanted to switch sides) they let you. I even totally forgot about it and thought they did to nope they let me know we still have a room reserved for you if you want. They have a bunch of cameras and if any shady stuff goes on they don’t play they’ll call the police. They made it to were in an unsafe are you can feel safe. And you’re in walking distance with a lot of stuff. Seriously from room 137 (black guy who use to wear the Aldi jacket all the time in the winter) THANKYOU SO MUCH I wish y’all nothing but the best.

I was homeless (living in my car) and working at Amazon when I went to Super Lodge. From management down to house keeping they treat you with respect if you want to change rooms (at one point I wanted to switch sides) they let you. I even totally forgot about it and thought they did to nope they let me know we still have a room reserved for you if you want. They have a bunch of cameras and if any shady stuff goes on they don’t play they’ll call the police. They made it to were in an unsafe are you can feel safe. And you’re in walking distance with a lot of stuff. Seriously from room 137 (black guy who use to wear the Aldi jacket all the time in the winter) THANKYOU SO MUCH I wish y’all nothing but the best.

Bad smoking smell in the room,poor maintenance ,not to clean in the bathroom...

Bad smoking smell in the room,poor maintenance ,not to clean in the bathroom...

Staff was friendly. My room was clean. The only thing that really concerned me was the chain lock was missing. Being a single woman I like to have the extra lock on the door. My safety is #1

Under nightstand hasnt been swept, i dropped my earring and saw the dirt on the floor