Too busy, no seats by the pool

Too busy, no seats by the pool

Everything was amazing at this hotel though wish there was some sort of entertainment on this beach in the evenings. The beach cloeses at 7 which is a shame. They could do with music and beans bags/ seating on the beach and music or a show

Everything was amazing at this hotel though wish there was some sort of entertainment on this beach in the evenings. The beach cloeses at 7 which is a shame. They could do with music and beans bags/ seating on the beach and music or a show

Beautiful hotel and has so much potential but sadly the service was not the best, not easy to book the restaurants, the buffet was not the best food and while some staff were amazing sadly some let it down for others. For a 5 star and what it costs to stay here we did expect it to be as good as the Rixos in Dubai but it was not.

Beautiful hotel and has so much potential but sadly the service was not the best, not easy to book the restaurants, the buffet was not the best food and while some staff were amazing sadly some let it down for others. For a 5 star and what it costs to stay here we did expect it to be as good as the Rixos in Dubai but it was not.

Overall I would give this stay a 2.5/5. I will provide pros and cons: Pros: 1. Staff were friendly and accommodating. Firoj and Ameer remembered our drink orders and stood out to us. Dona at reception was very helpful and polite! 2. The lobby is beautifully decorated and the courtyard was lovely to sit in. Drink service in the lobby lounge was always excellent. 3. Smooth check in process. Cons: 1. Food poisoning!!! We strictly only ate from the hotel (obviously - it was an all inclusive!). On the last night right before checking out I got severe food poisoning and this completely ruined the last day of my holiday. I’ve been unwell all week since. During my visit I did notice a lot of first aiders on site so it makes me wonder if lots of other guests have had the same issue? 2. The service at this hotel was good but not as excellent as Rixos JBR. 3. The shampoo/conditioner/body wash was secured to the walls which meant when using the bathtub you were unable to access these amenities. It also took away from the “premium” feel of the stay - this is the kind of behaviour you expect at a cheap travel lodge. 4. The kids pool was quite cold compared to the adults pool. Unfortunately the music at the adults pool is far too loud to enjoy sunbathing or relaxing in that area. 5. Resort is quite small compared to how it is advertised on social media. 6. A la carte restaurants were awful. The food at the buffet was much nicer. Booking was awful. Overall was NOT a premium stay.

Overall I would give this stay a 2.5/5. I will provide pros and cons: Pros: 1. Staff were friendly and accommodating. Firoj and Ameer remembered our drink orders and stood out to us. Dona at reception was very helpful and polite! 2. The lobby is beautifully decorated and the courtyard was lovely to sit in. Drink service in the lobby lounge was always excellent. 3. Smooth check in process. Cons: 1. Food poisoning!!! We strictly only ate from the hotel (obviously - it was an all inclusive!). On the last night right before checking out I got severe food poisoning and this completely ruined the last day of my holiday. I’ve been unwell all week since. During my visit I did notice a lot of first aiders on site so it makes me wonder if lots of other guests have had the same issue? 2. The service at this hotel was good but not as excellent as Rixos JBR. 3. The shampoo/conditioner/body wash was secured to the walls which meant when using the bathtub you were unable to access these amenities. It also took away from the “premium” feel of the stay - this is the kind of behaviour you expect at a cheap travel lodge. 4. The kids pool was quite cold compared to the adults pool. Unfortunately the music at the adults pool is far too loud to enjoy sunbathing or relaxing in that area. 5. Resort is quite small compared to how it is advertised on social media. 6. A la carte restaurants were awful. The food at the buffet was much nicer. Booking was awful. Overall was NOT a premium stay.

Absolutely great hotel. It was spotless and the service and amenities fantastic. The food was outstanding and no two days the same. A big shout out to Keenan in the diningroom he is an absolute star. He kept the same table for us, had drinks ready on arrival, his service was second to none.

Absolutely great hotel. It was spotless and the service and amenities fantastic. The food was outstanding and no two days the same. A big shout out to Keenan in the diningroom he is an absolute star. He kept the same table for us, had drinks ready on arrival, his service was second to none.

This hotel and staff couldn't do enough for you

This hotel and staff couldn't do enough for you

Absolutely superb, staff are amazing and hotel very pleasant. Thank you

Absolutely superb, staff are amazing and hotel very pleasant. Thank you

On the property there is everything to do…20min taxi ride min to anything else, however taxi are very cost effective.

On the property there is everything to do…20min taxi ride min to anything else, however taxi are very cost effective.

We love everything about the Rixos for us and our children, this is the second year we’ve been and it didn’t disappoint, in fact we fell in love with the location - the facilities - the staff and services even more!

We love everything about the Rixos for us and our children, this is the second year we’ve been and it didn’t disappoint, in fact we fell in love with the location - the facilities - the staff and services even more!

Very nice hotel, food and staff great.

Very nice hotel, food and staff great.

the hotel is excellent. staff is responsive. special thanks to Assem at the reception, concierge Dilmurad, as well as the waiter in the lobby bar Azizbek. They took very good care of us all the days of our holiday. We have been to two a la carte restaurants. Loved Aja Asian Restaurant.

the hotel is excellent. staff is responsive. special thanks to Assem at the reception, concierge Dilmurad, as well as the waiter in the lobby bar Azizbek. They took very good care of us all the days of our holiday. We have been to two a la carte restaurants. Loved Aja Asian Restaurant.

Very Limited Entertainment

Very Limited Entertainment

Superb hotel, amenities, staff and experience

Superb hotel, amenities, staff and experience

Not recommended for adults or couples Following items were broken in our room. -Shower tray - bed side light switch, reading light and lamp. - plug sockets on one side of the bed - hair dryer The quality of finish in this hotel is more of a 4 star rather than 5 star. We were entitled to 3 free alacart restaurants however we were only able to access two as everything was fully booked. You can only book these once you get to the venue. We booked these the first hour of arrival.

Not recommended for adults or couples Following items were broken in our room. -Shower tray - bed side light switch, reading light and lamp. - plug sockets on one side of the bed - hair dryer The quality of finish in this hotel is more of a 4 star rather than 5 star. We were entitled to 3 free alacart restaurants however we were only able to access two as everything was fully booked. You can only book these once you get to the venue. We booked these the first hour of arrival.

The hotel was ideal for family holiday. Pool room especially good for teenager.

The hotel was ideal for family holiday. Pool room especially good for teenager.

Several drink orders were taken and never arrived. Availability of restaurants very limited - having to eat in the buffet for majority of two week stay (which we cut short). In buffet, arriving 5 minutes before food stopping being served and the chef telling a member of staff not to give my wife any food.

Several drink orders were taken and never arrived. Availability of restaurants very limited - having to eat in the buffet for majority of two week stay (which we cut short). In buffet, arriving 5 minutes before food stopping being served and the chef telling a member of staff not to give my wife any food.