lovely clean & tidy space, landlord easy to get in touch with. just couldnt figure out the washer/dryer as no instruction manual

lovely clean & tidy space, landlord easy to get in touch with. just couldnt figure out the washer/dryer as no instruction manual

Property was central to all amenities But few minor issues with property big bedroom with very small tv at other end of bedroom To in living/dinning was situated behind door which made it impossible to watch with door open

Property was central to all amenities But few minor issues with property big bedroom with very small tv at other end of bedroom To in living/dinning was situated behind door which made it impossible to watch with door open

It was a pleasant stay, but the window cover in the bedroom was inadequate to block out the constant light outside. The bedroom window was not properly sealed so it was very draughty. I could smell that someone had been smoking in the bedroom. The sofas had stains on the cushions. The bed was very comfortable and clean. The towels were very clean. A soap tray in the shower would be a good idea. I used the microwave but instructions would have been helpful.

It was a pleasant stay, but the window cover in the bedroom was inadequate to block out the constant light outside. The bedroom window was not properly sealed so it was very draughty. I could smell that someone had been smoking in the bedroom. The sofas had stains on the cushions. The bed was very comfortable and clean. The towels were very clean. A soap tray in the shower would be a good idea. I used the microwave but instructions would have been helpful.

Stay was brilliant and will be back

Stay was brilliant and will be back

Birthday weekend for husband. We were in apartment 6 on the 2nd floor. Didn’t look like photos on website. The property signage outside for No. 18 is modern and smart, but upkeep of the building/flat is severely lacking. The apartment itself is not worth the money we paid, it is furnished very cheaply and is unfinished with holes in skirting boards, broken blinds and on the main window a missing blind, giving no privacy. In one of the bedrooms there was a large stain on the ceiling from damp/leak. There was no headboard and the bed was awkwardly placed with a foot gap at the back where pillows fell down. The bed in the other room was very old and worn. There is no low lighting, so if sitting in lounge the lights were too bright, and in kitchen with no blinds no privacy. We thought the place had been done as cheaply as possible and reminded us of student accommodation from years gone by. When the owner/manager was contacted for an alternate flat the response was that they had always had positive reviews before and if I had booked direct and not through hotels.com it would have been 20% cheaper! Only exacerbating our annoyance, not addressing complaint, request to move or refund for the 2nd night in time for us to move. Even at 20% less it would have been too much for the state of the place. There was also an intermittent alarm through the night. 2 positives - close to city centre and bedding/place was clean. My first time using hotels.com unfortunately.

Birthday weekend for husband. We were in apartment 6 on the 2nd floor. Didn’t look like photos on website. The property signage outside for No. 18 is modern and smart, but upkeep of the building/flat is severely lacking. The apartment itself is not worth the money we paid, it is furnished very cheaply and is unfinished with holes in skirting boards, broken blinds and on the main window a missing blind, giving no privacy. In one of the bedrooms there was a large stain on the ceiling from damp/leak. There was no headboard and the bed was awkwardly placed with a foot gap at the back where pillows fell down. The bed in the other room was very old and worn. There is no low lighting, so if sitting in lounge the lights were too bright, and in kitchen with no blinds no privacy. We thought the place had been done as cheaply as possible and reminded us of student accommodation from years gone by. When the owner/manager was contacted for an alternate flat the response was that they had always had positive reviews before and if I had booked direct and not through hotels.com it would have been 20% cheaper! Only exacerbating our annoyance, not addressing complaint, request to move or refund for the 2nd night in time for us to move. Even at 20% less it would have been too much for the state of the place. There was also an intermittent alarm through the night. 2 positives - close to city centre and bedding/place was clean. My first time using hotels.com unfortunately.

Lovely apartment in a great location and with free parking outside. Very comfortable apartment with plenty of room and great amenities. Only downside, the shower was terrible no pressure so difficult to shower and the boiler made a dreadful noise every 5 minutes when on. I reported the issue but the owner didn't bother to reply so I assume it was a known issue. My wife wanted to wash her hair but it would have taken hours so poor is the water pressure in the shower. Shame because apart from this we would definitely stay again.

Lovely apartment in a great location and with free parking outside. Very comfortable apartment with plenty of room and great amenities. Only downside, the shower was terrible no pressure so difficult to shower and the boiler made a dreadful noise every 5 minutes when on. I reported the issue but the owner didn't bother to reply so I assume it was a known issue. My wife wanted to wash her hair but it would have taken hours so poor is the water pressure in the shower. Shame because apart from this we would definitely stay again.

A great centrally located property. Got a bit anxious as couldnt contact reception. However received a text on the friday morning with instructions. We like the idea of having a kitchen and bedroom rather than being in a squashed hotal room.

A great centrally located property. Got a bit anxious as couldnt contact reception. However received a text on the friday morning with instructions. We like the idea of having a kitchen and bedroom rather than being in a squashed hotal room.

Excellent central location with free parking on site. Apartments were clean and well furnished. Being central there was some noise from the nearby pubs but overall a very good set up. Communication good before our stay. Our main frustration was a change to the booking. We booked 2 x 2 bedroom apartments. A few weeks before we stayed this was changed to 1 x 2 bedroom and 2 x 1 bedroom. I don't think reservations should be accepted and £s paid only for a booking to be changed and by then it was too late to find alternative accomodation.

Excellent central location with free parking on site. Apartments were clean and well furnished. Being central there was some noise from the nearby pubs but overall a very good set up. Communication good before our stay. Our main frustration was a change to the booking. We booked 2 x 2 bedroom apartments. A few weeks before we stayed this was changed to 1 x 2 bedroom and 2 x 1 bedroom. I don't think reservations should be accepted and £s paid only for a booking to be changed and by then it was too late to find alternative accomodation.

Property was in very good condition. There was an issue with cleanliness of the bathroom when I arrived and the Manager assured me it would be done the next morning. Overall very nice apartment, but probably not in the best part of town. However I was aware of that when I booked it.

Property was in very good condition. There was an issue with cleanliness of the bathroom when I arrived and the Manager assured me it would be done the next morning. Overall very nice apartment, but probably not in the best part of town. However I was aware of that when I booked it.

No problems at all

No problems at all

Lovely little apartment close to the town centre. Easy to find with off street parking.

Lovely little apartment close to the town centre. Easy to find with off street parking.

Excellent location and restaurants and places to visit within walking distance. Nice, clean and comfortable apartment with everything available such as iron and ironing board and a lovely large comfortable bed and nice shower. Very safe and convenient car parking in the courtyard. Simon was very helpful and quick to respond to information. A great stay and experience and I would highly recommend.

Excellent location and restaurants and places to visit within walking distance. Nice, clean and comfortable apartment with everything available such as iron and ironing board and a lovely large comfortable bed and nice shower. Very safe and convenient car parking in the courtyard. Simon was very helpful and quick to respond to information. A great stay and experience and I would highly recommend.

The place was fab location excellent and really comfortable only small Minor issues freezer needs defrosting, no hand soap anywhere and in en-suite bedroom no blind on a huge skylight so u would need eye masks.

The cleanliness was great. Location was good. But the radiator in the room was not in good condition.

The cleanliness was great. Location was good. But the radiator in the room was not in good condition.

I had an emailed confirmation of the booking and a text to download the app but had to phone to get directions for key collection and was told by the manager that he’d tried to contact me via email and text and both had been bounced back. We thought we were going to a luxury apartment but found it was sparsely equipped. There was still the previous occupant’s pants in the washer/dryer, one teaspoon in the drawer, no tea towels or kitchen paper, only a couple of sheets of toilet tissue left on the roll with no spare roll, no cafetière or any sort of welcome pack. All very disappointing as the decor and furniture was nicely done.

I had an emailed confirmation of the booking and a text to download the app but had to phone to get directions for key collection and was told by the manager that he’d tried to contact me via email and text and both had been bounced back. We thought we were going to a luxury apartment but found it was sparsely equipped. There was still the previous occupant’s pants in the washer/dryer, one teaspoon in the drawer, no tea towels or kitchen paper, only a couple of sheets of toilet tissue left on the roll with no spare roll, no cafetière or any sort of welcome pack. All very disappointing as the decor and furniture was nicely done.