We enjoyed our time at the property and I personally would live there at the property. :-) The only things that drove me crazy was the grime and rust around the sink and all the mosquitos in the area. Couldn't enjoy the pool because the bugs kept on biting. You are literally attacked by them as soon as you walk out the door. Couldn't swim at the beach because of the seaweed, but there were people attempting to clean it up but you cant control the sea. Also, the location of the property is located in Mexico Rock and about 45 minutes - 1 hour on a golf cart from the water taxi in san Pedro and depending on the weather conditions. Please take that into account when going. Secret beach is about 20-30 minutes by golf cart. Please purchase food in town before coming in as there are no markets and very limited food options in the area. Overall, I would recommend if you want something quiet, secluded, and away from the hustle of the city.

We enjoyed our time at the property and I personally would live there at the property. :-) The only things that drove me crazy was the grime and rust around the sink and all the mosquitos in the area. Couldn't enjoy the pool because the bugs kept on biting. You are literally attacked by them as soon as you walk out the door. Couldn't swim at the beach because of the seaweed, but there were people attempting to clean it up but you cant control the sea. Also, the location of the property is located in Mexico Rock and about 45 minutes - 1 hour on a golf cart from the water taxi in san Pedro and depending on the weather conditions. Please take that into account when going. Secret beach is about 20-30 minutes by golf cart. Please purchase food in town before coming in as there are no markets and very limited food options in the area. Overall, I would recommend if you want something quiet, secluded, and away from the hustle of the city.

The staff at this resort were very rude. And everything was about a money grab. I even had to remind the staff several times About the VIP package which included free breakfast . After having a disagreement with the front desk, employee, Lisandro, he then advised the Staff working at the dining restaurant to charge us for items that we previously were told we were included in the free breakfast package . He had the staff repeatedly come back and charges for different items after the disagreement . They claimed there was 24/7 available for assistance, but when we called for several different issues regarding our room, no one answered the phone until the next day around 10 AM. The air conditioner, and two out of three of the rooms were not working. We asked him to take a look at the toilet that would not flush, they sent a maintenance man who did not look and told us that it was fixed. We then had to ask him to go back and look at the bathroom, which then forced him to actually fix it. These people were rude and unprofessional, and I will not recommend this stay to anyone. They tried to charge my card without my permission/authorization for an activity that I told them I was not going to partaken and was simply considering it. No written contract, nothing was agreed-upon for this activity, and because they were upset that they could not make that money, they proceeded to charge my card, even after I told them no. As someone who travels quite frequently, this was not great

The staff at this resort were very rude. And everything was about a money grab. I even had to remind the staff several times About the VIP package which included free breakfast . After having a disagreement with the front desk, employee, Lisandro, he then advised the Staff working at the dining restaurant to charge us for items that we previously were told we were included in the free breakfast package . He had the staff repeatedly come back and charges for different items after the disagreement . They claimed there was 24/7 available for assistance, but when we called for several different issues regarding our room, no one answered the phone until the next day around 10 AM. The air conditioner, and two out of three of the rooms were not working. We asked him to take a look at the toilet that would not flush, they sent a maintenance man who did not look and told us that it was fixed. We then had to ask him to go back and look at the bathroom, which then forced him to actually fix it. These people were rude and unprofessional, and I will not recommend this stay to anyone. They tried to charge my card without my permission/authorization for an activity that I told them I was not going to partaken and was simply considering it. No written contract, nothing was agreed-upon for this activity, and because they were upset that they could not make that money, they proceeded to charge my card, even after I told them no. As someone who travels quite frequently, this was not great

IT is far from town so very quiet = nicely kept grounds- very friendly workers

IT is far from town so very quiet = nicely kept grounds- very friendly workers

The hotel was supposed to arrange transportation for us and had provided us with a voucher via email. However, we were unable to use the voucher when we arrived and had to purchase water taxi tickets. To make matters worse, the hotel transportation did not show up as planned. We had to hire a cab which was in a filthy condition, but it was the only one that could accommodate our party. To our dismay, the room door would not lock and the hotel staff's response was unhelpful, as they simply said, "there's a trick to it". Due to these issues, we decided to check out early the following morning.

5 days too long here. To remote location, road is not maintained very uncomfortably ride off roading surfaces and must take it to get around. No water taxis to and from this hotel. Hotel is in need of maintenance, showers are in need of servicing requested and no change. Water trickles out. No pressure. pool bottom needs repair paint worn off so gives the effect of algae but actually isn’t. Tiki bar open when bar tenders shows up. They tell you specific hours but never the same, One day not open at all. So if you want a drink must go to small restaurant on property And that particular day other employee in restaurant does not know how to make drinks. Insufficient supplies. Ran out of pineapple juice and other items on menu. Be sure to get a golf cart from San Pedro when you land prices can be negotiated to $35us a day weekly rate as at the hotel it is $75us daily and they do not have available carts on property at all times and you may find you ll be stuck without transportation as we did one day. Taxis are $60us each way. Recommend if you want to be this remote staying at a location with water taxi service you may pay more rate wise & resort fee includes Transfer back and forth daily. In the end you ll save money ie margarita ville or stay closer to San Pedro. Caulker cay is suppose to be much nicer smaller easier to get around. Positive weather was beautiful. People are friendly. Water and views amazing. Next time not a next for me. ✔️ed off list.