The hotel lobby in itself is appealing and you are welcomed by the staff in a friendly manner. There are restaurants within walking distance and 2 stores close by. Sad to say that Indianapolis is still struggling to recover after Covid generally and the mall is seemingly devoid of life. Having booked a room you have access to the swimming pool, steam room and sauna on the 6th floor which was awesome. The room was clean with coffee & tea facilities.

The bars adjoining the hotel close at 11.30pm and a coffee was not available at 11.am in the morning in the restaurant as they were already preparing for lunch, which was a shame as there is not another coffee shop in the vicinity. My biggest gripe was the room. The room itself is of a good size with a two seater sofa, coffee table and also a good size bathroom. The room we were in though was dated, dull and uninspiring, maybe from the 80’s. The carpet is very faded in places and the furniture shows lots of wear with scuffs and scrapes on the corners. The shower products in the shower are in big refillable bottles. With a total cost of $760. for 2 nights I did not find value for money and feel overall somewhat disappointed that this stay did not meet up to my expectations.

It was a Conrad hotel. The name is carrying the Indianapolis downtown location. It still carries 5-star characters of that, regarding what the hotel offers or activities (Restaurant, Spa, Valet Parking, etc.).

The room could have been cleaner. Especially regarding the bathroom. The flooring in the bathroom was horrible. We had to place towels on the floor because they had stains. Just not what we come to know from the Conrad Hotel. This particular one has gone down tremendously. I was embarrassed actually. The toilet ran constantly all night. I tried to download it while doing so. The vent was also exposed which was filthy.

Everything we were looking for was within walking distance. Very clean, staff were amazing and very knowledgeable of the area.

Service is what you would expect for a 5 star hotel. Friendly staff, very clean, wish all other hotels were this nice.

Bar was closed and had to walk nextdoor for a drink after Pacers game.

Welcoming, Pretty, friendly and helpful

5 stars across the board , downtown

parking terrible, hot tub stop working durning stay

Hotel was really nice and near our ultimate destination.

I' ve been to Indianapolis a few times before, unfortunately the downtown area where the hotel is located has really gone downhill. It was dirty, aggressive homeless people everywhere, cars almost drag racing down the street in front of the hotel. My wife and I felt unsafe walking to dinner which is saying something as we're from Chicago.

The staff was very nice! Exceeded expectations. We went to the wine tasting and bought a bottle of wine. I asked the nice gentleman at the front to point me in the direction of the ice machines; He instead took it upon himself to get a nice wine container and filled it with ice so that it added so romance to our stay. Everything about our stay was just absolutely top notch! Highly impressed! We will be back!

We did not have any issues. We were thoroughly satisfied!