Service in the front receptionist Mr. Karan when we arrive was so helpful and kind , professional , Very helpful with directions& the men at night time was excellent as well. and professional. Love that the Room was Clean, & it has a microwave & mini fridge, very useful. Just that t room need carpet updates I guess. I enjoy Lemon water , coffee and té at the lobby was excellent , available at all times & the restaurant was great we try the dish pizza & was delicious. Breakfast love it Good options love that it was included in the price, The Shuttle service was excellent & included from airport to hotel & to places near like t mall & the train station at anytime, the person who work from 6am up was the best excellent service , professional kind & friendly. The experience in General was great , for the price & things included.

Loud music at night, but I guess bc I was by t front entrance window where I think is a night club. But stops at some time that I didn’t release just feel asleep.

It was great having a restaurant on site. All staff members were very friendly. It was wonderful to have the shuttle service.

I couldn't regulate the heating properly, and kept waking up too warm in the middle of the night. As a result I returned home exhausted.

Shuttle worked great for us. We liked pizzaria uno. Close to the airport.

Room was a little busted. Ice/vending machine alcove on our floor was abandoned amd empty so that was a tough look. Breakfast as compared to other hotel continental breakfast was a 6/10

They have UNO pizza on location!!!!!

Good value. Staff was friendly. Conveniently located to O'Hare Airport.

Great room, spacious, clean with friendly staff

Not applicable

The staff was very friendly and helpful. The shuttle to and from the airport was hassle free and didn't take that long. We ate at the onsite restaurant and it was very good with a large enough selection for everyone in our party. The price we paid for the night was super reasonable for the services provided. The shuttle driver coming back from the airport talked about all the places that the shuttle would take guests who didn't have a vehicle (ie the mall and restaurants near the airport).

Very small beds. As someone who is used to sleeping in a king bed, sleeping in a double bed with my husband was a cramped experience. The room was too small for 2 double beds. We had to leave for the airport prior to breakfast opening and the bag breakfast we received, while the thought was in the right place, was not worth the effort to put together (water, fruit, granola bar) and the shuttle took us early so we weren't able to consume it prior to checking in at the airport. The hotel no longer allows overnight parking while traveling. The parking lot is too small to accommodate that service (a one-time exception was made for us).

Room was nice & spacious. Breakfast was good as well.

Liked the transportation services Breakfast is excellent Rooms and toilets are clean Large size rooms

I only used the shuttle to airport in the morning

I didn't like once i checked in they gave me a room that was occupied is embarrasing trying to access the room and people are there got mad

Really friendly staff

It is close by the Airport, the Hotel does have enough parking spaces, Breakfast is okay

The WIFI is very Bad, The Furniture is old, could be cleaner

Staff was polite courteous & friendly

Parking. At times no spots available. We are from the suburbs of Detroit & we were NOT prepared for the amount of traffic & commute time just to go short distances. After the stress of driving 5 hrs from MI. We didn't need the added stress of finding a Parking spot at hotel. Should have assigned Parking spots for guests that have paid for their parking.

Breakfast.

Internet was poor with constant drop outs. Shuttle van was not recognisable at the airport.

airport shuttle

friendly staff. well equip room

NONE

NONE

The employees are friendly and they help you out

everything was fine