My wife and I celebrated our 6th anniversary by taking in a Suns game in Charlotte and staying at the Sheraton Charlotte Hotel. The location was PERFECT if your attending a game at Spectrum Center, NASCAR Hall of Fame, Bank of America, or one of five different wonderful Museums. Seriously the price is perfect and so close to many of the things I feel people go to Charlotte to visit. Our trip was supposed to start on the 5th but due to unfortunate and unforseen circumstances we were not able to get there till almost 10 pm the next night. The hotel manager was very understanding and was willing to help us out. This is rare in today's hotel world and I understand the whole insurance thing which is helpful. But it's also nice that there are still people who understand that life happens as well. This was one of the cleanest hotels we've stayed in during our travels. The young man at the door to the two young men at the front desk were nothing but extremely friendly and helpful with anything that was needed. If every hotel had staff as welcoming and hotel as clean as here life would be so much better when on the road. We've decided that this will be a trip which we will make several more times and there is no hotel that we will be staying at than Sheraton. I'm really not getting the negative reviews about the hotel because I promise we didn't see one thing that is stated on the reviews. I have no problem posting if something is not up to it's standard but I just didn't see it here. I promise you want be disappointed if you give them a chance. I unfortunately didn't take any photos of hotel but have attached a picture collage of distances from three of the places I mentioned to show just how perfect the location is. Thank you to all the staff which helped made our anniversary trip even more enjoyable than what was expected.

It was nice and in a good location for the things we wanted to do.

I used my cash app to book the room 3 days prior to our stay. I received emails of our check and attractions and food we were going to be around. I even called to make sure we were good to go. They took the money off my card but when I get there they say they need to hold 50 bucks off another card for incidentals and parking. They don’t take chime or cash app cards at the hotel so luckily we had another card to use. Had we not had another card (since it was not stated) we would have been hours away from home with no room and they wouldn’t have refunded the money they took off my cash app card for the room. Very poor communication to be a Marriott affiliate.

The city view Comfortable beds Hospitality

Very nice hotel

Well taken care of

Ubicación, comodidad y servicio.

Pagar el estacionamiento. Un poco viejo las alfombras

parking facility, location in downtown and comfort/privacy of rooms

we were looking forward to the indoor pool. however the water was icecold. Not a heated pool. very dissapointed. hotel looks good, but some details indicate that the rooms and facilities need a renovation.

Clean, accommodating, beautiful

Nothing

Ubicacion

Estacionamiento