Clean and the onsite restaurant was a plus

Registration process.. pulling up outside part was a little congested and confusing.

Convenient to Bank of America stadium. Attended concert.

The location is very convenient to the convention center and to nice restaurants etc.

Poor service. Valet ticket/card for electric services didn't work to get a response the entire 4 days stay. I had to go down to request my car (but I paid for the convenience of NOT having to do that). I was locked out of my room because padlock battery died. I tried to tell them at the front desk and they insisted I just needed a new room key then it took maintenance 30 min to get to my room to change the lock which made me 40 min late to an engagement (between lock issue and not being able to get valet to bring my car around even when the request was made downstairs with valet...). No microwave in the room. The only microwave was ancient and in a very small room by the front desk. Room is not a luxurious room. You can tell the hotel is older and the style of the hotel is dated.

Everything! Clean, pristine, welcoming staff, accommodating staff, smiling faces, complimentary toiletries and beverages, great view from my room, outstanding room attendants! Just an A plus plus plus

Not one thing! This is a MuST stay place!

Great Service, Friendly Employees, Felt safe with the security to get to guest rooms, etc.

Parking wasn’t an issue but would’ve like an easier entrance to the hotel than what it currently has.

The total atmosphere. Location close to rail

N/A

Clean and near everything

Very expensive for 2 night getaway for our 3 year anniversary. the room was nice but we could not get a comfortable temperature. The room was very warm, we even cut the air down to 60 degrees and it still would not get cool in the room. Made it hard to have. Good night sleep for the price we paid

Everyone we encountered from the Hilton team was friendly and helpful. We were especially impressed with a pair of folks who made us feel good about our decision to stay at the Hilton. These were the woman that helped us get checked in and the valet who parked our car. We encountered these two again during our stay and were greeted very warmly, these two are great ambassadors for both Hilton and the city of Charlotte.