The proximity to Mystic Seaport,the aquarium and 95 north

Considering the Hilton in Freeport Maine costs about $80 less and the accommodations are far superior. We are Hilton Honors members and generally choose a property in the system. We expected Spark location to be up to usual standards The elevator was broken and has been since May, ice buckets need to be obtained from the desk, fire alarm went off with evacuation necessary but no information given from staff as to when to return to the rooms. The room was clean but not well set up. Tissue paper thin bedding and minimal accessories We now realize that Spark may be your economy stay level of service but it is. not at an economy price. Freeport Maine is also a tourist area.

The hotel is close to the aquarium. The fridge in the room was convenient. Staff was friendly. Free WiFi.

The elevator was broken ( and apparently has been for the past two months). This prevented us from bringing in all of our belongings, which was annoying. The breakfast room was in a weird upstairs location. Since the elevator was out of service, you had to walk up a flight of stairs to get breakfast. The actual hotel room was very small, especially the bathroom. The sink could not even fit in the bathroom so it was located next to the closet in the bedroom area. The color scheme of the hotel was strange- purples and yellows. Pool is outdoors. It is heated but because of the rain, we couldn’t try it out. Also it’s in an odd location- fenced in the parking lot.

Nice grounds

Better walkups to the access doors. Put in walkways. No elevator. Customer service was lacking: no extra blankets available, hot water wasn’t available for making tea, customer service was clueless

Location

- there was a strong smell of mold as you entered the front desk/lobby area - the room was clean, but there was a sewage smell that emanated from the toilet throughout the night, it was awful - the light above of the sink didn’t work properly and kept going out (also the sink was in the actual room and not the bathroom so that was a little weird) - the bedding was uncomfortable, the blanket felt like a heavy napkin and was an strange gauze-like material - the elevator was down the entire time (2 nights, 3 days) but we were on the second so not an issue for us, but wondered what elderly or handicapped people did) - we booked a King room and were given a room with 2 double beds, so it was uncomfortable sleeping in such a small bed - front desk said the room would NOT have an adjoining room, but it did - as other guests left their rooms, they would let the doors slam closed and the pictures on the wall above our heads would shake - there was really no other choice but for the room to be frigid, if you turned the temp up it would cause the heat to turn on - our floor had a “bagel bar” which consisted of low-quality garbage bagels similar to Lender’s

Good location near Mystic Seaport,nice comfortable room,simple breakfast!

Needs a “better sign” to show where OFFICE is located

Good value for money. Room was a good size. A strange smell in the room, not sure if it was musty or something, this was the only negative, otherwise great location if visiting mystic. Would recommend for a short stay.

Reception on checkin was not that friendly. But checkout reception staff were very nice.

My daughter caught an eye infection. From the sheets it smell and the staff is use

It was nasty and the staff dirty sheets couldn’t get wash clothes or blankets

Alles neu, großes Zimmer, großer Parkplatz, Kaffee, Tee und Donuts zum Frühstück umsonst. Schön eingerichtet.

Duschvorhang im Bad

The location. There was everything we needed was very close. Which is good because they didn’t even provide coffee. Not in the room I can understand, but not even in the breakfast area.

We missed our connecting flight to Providence due to Airplane problems. We didn’t get to check in until the morning of our second day reservation. They said they had us as a no show. So She had to cancel our reservation. Then charge us through the Hotel. It was 8:00 AM we had been in a air port all night. I just wanted to take a shower I didn’t care what she did. My mistake. They don’t seem to like working with other booking companies. I don’t there system are up to date. No coffee on premises was a drag. But there was places to get some not to far from there.

Very clean. You can tell this is a new facility.

No walkways to the doors. Elevator broken. Advertised breakfast but it was bare minimum

The room was good. The bathroom small but adequate. The pillows were too soft for my liking but there were more than enough. The breakfast area was clean and well stocked.

The elevator was out of order. Not a big deal, but would be for some.

Very clean, very friendly staff(especially Lisa), easy access, peaceful environment

Breakfast would have a few more options

The location was great, very close to everything Mystic has to offer. Room was very clean, spacious, and well designed, lots of towels, soap, and shampoo. All of the staff were very friendly. Easy access from parking lot. Tasty breakfast and good coffee, too.

We couldn’t connect to wifi upon arrival. The front desk informed us that we had to call the company you use to troubleshoot the problem which took more than half an hour. The company finally gave us a promo code to use. Using the passcode, we finally got on. The other negative was loud footsteps and noise when the guest above our room arrived after 11pm.

Ruime kamer voor 4 personen.

Het ontbijt was heel eenvoudig.

The location and coffee corner.

Room has no coffee maker nor microwave. The double queen size bedroom is somewhat cumbersome. Bathroom is quite small.

Bed are so comfy good location as well

Bathroom was really tiny

Close to restaurants Close to Mystic Marine Museum Clean Bright Breakfast included (bagels, coffee, juice, yogurt)

Our room had a connecting door to the room beside us and we could hear the TV and voices of the people next to us.

Liked it all

Noise from refrigerator

The room layout was good. The hotel staff were courteous and the facility was clean. The TV was nice and large with good programming available.

The breakfast was very basic - only bagels. It could have used a few more options. The window seemed to be leaking air and it was windy that night.

The location , parking, pet friendly, coffee and staff

I didn’t like the fact that there were nats flying around in room and bugs smashed on wall and dead in tub. I couldn’t sleep because of the AC not working

Clean, comfortable, quiet room. 24hr beverage station and breakfast bagels. Plenty of parking and near to several tourist areas including Mystic Sea Port Museum.

Room was a long way from the lift and beverage/breakfast area, which could be a problem for some. Breakfast items inconsistently stocked, but when available, they were good.

Eh. Too basic. Oatmeal would have been nice. Coffee was good and super hot!

The bathroom was extra tiny. And the light was 3 feet away from the door.

Bem simples, pelo preço acho bem positivo

Muito barulho entre os quartos

It was a bagel bar NOT breakfast as advertised. The only juice option was orange.

Beds were very comfortable

Small bathroom. Staff was a rude. we had a dog and had a room on the first floor. Well we could hear everything. Children running the halls all night, people walking above us, people music outside. Let’s just say we didn’t sleep much since the walls are paper thin. If your a light sleeper, do not come here!

The room was adequate and clean. The only complaint is the noise level, we were near the elevator and the noise was on the high side for us. We enjoyed the stay besides this.

No gluten-free options are offered for the breakfast. The only option was yogurt, maybe add some oatmeal as a healthy and gluten-free alternative?

It was close to the highway and walking distance to a good restaurant.

We lost hot water for 24 hours and it made us cancel our plans and was very disappointing. It was a long distance to elevator.

The breakfast was very nice. The room where the breakfast was located was very clean and organized.

My husband did not like the mattress and found it uncomfortable. I had no problem with the mattress.

Nice, quite and very clean and neat.

Can’t think of anything

Love this hotel. Friendly staff, especially the manager Josh who was so nice and helpful! Clean rooms and comfortable beds! Breakfast was great and the hotel was very affordable! Can’t wait to go back on our next visit to the Groton Mystic area! Thank you so much for a wonderful stay!

Nothing, everything was wonderful!