SureStay Hotel by Best Western Santa Cruz
Hotel em Santa Cruz, CA
Razões para reservar
Cancelamento gratuitoReembolso total se mudar de ideias
Inclui comodidades essenciaisPiscina, Cozinha ou kitchenette, Ar-condicionado e mais
Reserve com confiançaEstabelecemos parcerias com os principais sites de viagens, para que saiba que irá obter uma excelente oferta no alojamento perfeito
Sobre este hotel
SureStay Hotel by Best Western Santa Cruz
Located in Downtown Santa Cruz this hotel is 15 minutes' walk from many shops and restaurants. The hotel offers a seasonal outdoor pool and rooms with free Wi-Fi. Parking is free for guests.
Comodidades
Piscina
Ar-condicionado
Cozinha ou kitchenette
Internet/Wi-Fi
Estacionamento
TV
Ideal para famílias
Mapa de Santa Cruz, CA
Atrações nas proximidades
Quartos disponíveis
2 Cama queen size • 28 m²
Acomoda 4
Você será direcionado para Booking.com para disponibilidade e preços
1 Cama King size • 28 m²
Acomoda 2
Você será direcionado para Booking.com para disponibilidade e preços
2 Cama queen size • 28 m²
Acomoda 4
Você será direcionado para Booking.com para disponibilidade e preços
1 Cama King size • 28 m²
Acomoda 2
Você será direcionado para Booking.com para disponibilidade e preços
1 Cama queen size • 28 m²
Acomoda 2
Você será direcionado para Booking.com para disponibilidade e preços
€€€€
Comentários
Revisões 100% validadas
5.0
Pool and shower were great, Staff was amazing. Very clean! Great ac
4.5
Gute Betten, ruhige Lage
Das Frühstück war nicht so toll, nur Waffeln und Joghurt.
Die Bettdecke hatte Brandlöcher.
0.5
Was not able to stay . Office was closed . Need refund!
2.0
Noisy and poor repair
0.5
Nothing
Nothing. It’s ran down. Needs to be completely refurbished. Pretty sure I had black mold in my bathroom area, under sink.
Oh and the rooms stunk so bad due to all the years of allowing people to get away with smoking in a non smoking room let alone facility, that dawned on me
4.5
Staff was very helpful and friendly. Room was clean and comfortable. Property was clean. Heated pool.
3.0
Clean and friendly
Beds are really cheap and hard
4.5
Courtesy
Boiler was out. Employee was courteous with help for a shower.
2.5
Everything rather dated. Ice machine intermittent. Breakfast generally OK, but often items were not available every day. Bedroom clean and generally OK, but again everything dated--needs paint, adjustments, etc. Place is noisy at night and no staff on duty to monitor guest behavior
5.0
Good location and friendly staff.
0.5
Rooms were poorly "remodeled", dirty walls and baseboards, blow dryers not working, plugs/outlets not working, dirty sink.
Manager was nice but appears to be the only person that works there - she needs some help.
Very questionable activity - Drug addicts staying on property, people trying to get into rooms without hotel keys and banging on doors past midnight, men taking "women" in and out of different rooms. Stock room nasty with items that hotel guests have forgotten left inside. Not enough towels, toilet paper or washcloths given. After hours maid enters rooms without guest permission.
Multiple cars double parked and/or parked in non-parking areas.
Pool advertised as being heated and it is not.
3.5
Easy to get to
A but run down- dirty ice machine
2.0
Mold
0.5
nothing
everything
1.0
Nothing
Where to begin?
Check-in time was up until 11:00 pm. I arrived at 9:30 pm and was met with a sign that read, "Be back at 9:45." To the clerk's credit, she was.
When I filled out the registration form I was asked for the license number of my car. I told the clerk that I didn't know it because it was a rental. She replied, "That should be fine. I've been here a year and have only had one car towed." Not exactly reassuring.
The room smelled, strongly, of disinfectant.
All of the lights in the room were BRIGHT; I mean, blindingly bright.
4.0
I love how the room looked, it was very comfy and clean. I would totally recommend it to someone.
Something that could’ve been better was the WiFi, i tried connecting it to my phone but it wouldn’t let me.
2.5
Clean, all new inside
Lumpy pillows, coffee machine did not work, breakfast was not served at 7 as told to us
3.5
What I really liked about the property is the manager Laura, she is the best, she was outstanding, and give her a 10 out of 10 rating on professionalism and expertise,and also for being such a nice person.
i didn’t like the maintenance issues about the property, but that is not the managers fault, it is the property owners responsibility to be able to maintain the property, and Laura the office manager is such a great person, she was able to se solve our issues and problems to make us happy with our stay.
2.5
pool was closed . lots of crackheads by entrance & in hotel . you can hear everything from outside & neighbors . parking was terrible , no space . bedroom wasn’t as clean , stains on sheets & smelt like smoke . no shampoo or body wash only conditioner . no toiletries.
4.5
Nothing
Everything
0.5
nothing
drug deals and criminal activty in parking lot. did not sty even 3 hours...left due to my personal safety. despite agreeing to assist wiht my refund, they did not
3.0
Not enough bedding, I was a bit cold in bed. The pool water was a hideous looking green colour. The breakfast was served quite late as the staff didn’t appear to acknowledge the change to daylight time.
3.0
the manager was very nice and helpful when we came across an issue with the room. she solved the issue right away
small parking area with narrow spaces in some spots
3.5
Office Manager was very professional and accommodating since we checked in late.
3.5
easy parking. comfortable bed. easy checkin. friendly and accommodating staff
housekeeping did not empty the trash and the sheets smelled like they were not changed on one of the beds.
Perguntas frequentes
Quanto custa este hotel em comparação com outros em Santa Cruz?
O preço médio de um alojamento em Santa Cruz é de 208 € por noite. Este alojamento é 129 € mais barato do que a média.
O estacionamento está incluído neste hotel?
Sim, o estacionamento está listado como uma comodidade em SureStay Hotel by Best Western Santa Cruz. Para mais informações, recomendamos que entre em contacto com o alojamento relativamente ao estacionamento.
Existe uma piscina em hotel?
Sim, está disponível uma piscina para utilização em SureStay Hotel by Best Western Santa Cruz. Aproveite a água!
SureStay Hotel by Best Western Santa Cruz permite animais de estimação?
Infelizmente, este hotel não é amigo dos animais. Tente procurar novamente e filtrar por "Animais permitidos"
Que comodidades estão disponíveis em SureStay Hotel by Best Western Santa Cruz?
Encontrámos 7 comodidades para este alojamento. Isto inclui piscina, ar-condicionado, cozinha ou kitchenette, internet/wi-fi e estacionamento.