LOCATION is the only positive

Requests submittd were not honored or even acknowledged at check in, front desk tried to charge a resort fee--the hotel isn't a resort just because it has a gym and pool. It's more like a motel. I booked 2 rooms: Leaking ACs, Leaking Toilets, Rocking Toilets (not bolted down completely), Shower lacked water pressure, No tissue to blow your nose, Shuttle Bus to Universal Studios were late. Breakfast was not as expected: water, milk, juice, lots of bread for toast, two types of cereals. scrambled eggs, turkey sausage (usually a lot leftover), pork sausage (sometime not available), apples OR oranges, sometimes they had bagels OR muffins. Most staff spoke spanish, and hard to understand english. Extremly rude staff member that closed the hotel room door in my face as I was speaking to him in my room at 6am, because the smoke detector kept beeping IN MY ROOM.

Awesome place to stay. All of the great places to eat!

The professionalism of staff and flexibility of check in time!

Fue una experiencia muy buena todos muy amables y siempre con disponibilidad recomiendo 100%

The location and the pool

Very busy at night and hard to return to

I liked how near it was to all the food places...and to Disneyland

Almost none of the stuff knew english...we had to atruggle with house keeping

La ubicación y limpieza.

A pesar de que no estaba autorizado fumar dentro de las instalaciones, habían pasajeros que lo hacían, de hecho tres hombres de barba y bigotes, lo hacían al desayuno de manera en extremo prepotente, encima de otras personas incluidos niños, mirandole descaradamente ell trasero a todas las mujeres y adolescentes, lamentablemente no había alguien de seguridad del hotel a quien pedirle ayuda.

The cashier is friendly and the place is comfortable.

Housekeeping entered the room without permission at 8am before check out. We told that there were still people, check out is at 11am and we still here. The door had written: do not disturb. The staff was notified and they said that they had also told him not to bother but he do not respect that. It didn't have anything clean either. That’s that behavior was strange.

tiene muy buena ubicación cerca al icon park y muchos restaurantes, la habitación muy limpia y en excelente estado.

no hay quejas

El personal que te atiende es muy amable

Prometen transporte a los parques de Disney sin especificar que solo hay una hora de ida y vuelta, nada convenientes e imposible de timar que no se adapta a los shows del parque, terminamos pagando taxis, de haber sabido no hubiera reservado ahi, deberian de mencionarlo desde un principio ya que muchos reservamos ese hotel para ir a los parques. Termina pagando uno mas en taxis que en lo que se ahorro en la reservacion, pudiendo pagar un hotel mas cerca a los parques o que ofrezca mas horas de ida y vuelta.

Even though there was construction going on everyone made sure we weren’t bothered by it. Breakfast was awesome

Loved the customer service and value, the free breakfast was perfect. The front desk is available 24/7 so we were able to check in late in the evening. Very quiet and peaceful for the location.

While the hotel is smoke-free there is what I believe to be a restaurant right in front of the hotel. Their break area seems to be behind the restaurant which shares a fence with the hotel and the staff smoke. The room I stayed in and the pool area smelled of smoke some during the evening. The hotel is dated, and while the room was mostly clean, there is just some things that cannot be cleaned due to age. There were rust stains on the bathtub, the corners of the bathroom were also full of bugs in a spider web. The beds were very uncomfortable as well, very hard and the springs dug at my back.

Goede locatie. Dichtbij de snelweg richting de diverse pretparken. En dichtbij diverse attracties op international drive.

Kamer was niet schoon. Na een week lag op de grond hetzelfde vuil als toen we aan kwamen. De wc was na 2 dagen al verstopt. De schoonmakers deden er niks mee, maar lieten dat zo. Op de booking site staat dat er een gym is maar die hebben we nergens aangetroffen. Bij het ontbijt was de ene ochtend het koffieapparaat kapot, de andere ochtend stond de broodrooster in brand. Het eten werd soms slecht aangevuld.

the hotel is under new management and is being renovated which is not a big deal. The room was very nice compared to some other hotels I've stayed at. My room was clean and the bed was firm and comfortable. The room included cable tv,a microwave, a frig and coffee maker. Breakfast was better than I expected. There was turkey and pork sausage, toast (jam and peanut butter), make-your-own waffles, scrambled eggs, breakfast potatoes, fresh fruit, deli meat, cheese, oatmeal bar, yogurt, juice and coffee. It's located across from Icon park and a lot of other attractions and restaurants so I could walk to them. The city provides free motorcoaches to move you around International Drive or you can pay to ride the trolley.

I could swear at the entrance of my room I could smell dog, but I knew before booking they allow pets. I travel with a vanilla fragrance candle for ambience so it didn't bother me too much. I'm not sure , but I didn't see a dedicated security person so I'm not sure if the hotel has a security department. As a female ,s olo traveler I felt safe and did notice that staff was very aware of people's movements when I was exploring the hotel.

The location was amazing!!! Around a LOOOTTT of things

Not a breakfast variety Didn’t see the restaurant I saw online Didn’t see the fitness area I saw online as well

Solo la ubicación

Hotel viejo, las habitaciones huelen a humedad, el baño es horrendo, poca luz en las habitaciones, deben de dar mantenimiento al hotel. La ubicación es excelente, pero por el precio que dan, parece un Motel 6.

The staff was nice and helpful.

Our room had the shower broken, the fridge had residue, the sheets had hair in them, and our pillow cases had makeup on them.

La ubicación cómoda, al frente del ICON Park facilita comer y hacer actividades en la noche o el día según itinerario, muy céntrico de los principales outlets y parques. No caminando, pero se mueve fácil en vehículo.

El desayuno, fueron 5 días y el desayuno fue el mismo, ya dos días no comimos por que era lo mismo y no se nos apetecía, además que el huevo era como un puré, no me agradó. Y bueno, el hotel es un poco viejito, el cuarto tenía un olor a humedad o "guardado" cuando llegamos

good location

dated, worn out, no coffee maker in room, yet coffee and sugar available??

location

not clean

location

staff

ROACHES , I did not stay here

location and a nice breakfast

the first room smelled like humid , but they gladly helped ua and changed it