Nice rooms, lovely bathrooms with enjoyable amenities. Beds were very comfortable and besides the quiet hum and hustle of the city streets outside I did not hear the other guests in the hotel. Theres even an airport nearby and planes fly somewhat close to the hotel on landing routes. Never heard a single plane.

Housekeeper started cleaning our room before we finished the check out process. We had been at an anime convention and as such we had been cosplaying. The housekeeper had thrown our wigs into the trashbag already, we were able to recover them, but they had been slightly damaged and this was very distressing to my partner who had put alot of work into the wigs. Also this place won't let you pay in cash and put the deposit for the room on a card, whole stay had to be paid with using my bank card. Could've been disastrous for our weekend if we had gotten to town after my bank closed.

Close to SAP Center.

Carpet everywhere.

Location to freeway. Comfort

TV didn't work even after I spoke to front desk. Pillows were awful. Please supply pillows of different heights and softness. Street noise was louder than I expected being on the 9th floor.

location

room not ready at check in time. valet unable to park the car or assist in anywhere at all to park and no one helped with unloading or with bags car left for a long time blocking an alley No room safe. Staff didn’t seem interested in anything

Hotel Well maintained

Traffic at night until 1am made it hard to sleep

amazing friendly staffing

proximity to places we visited

bed was hard. The AC in our room didn’t work, main fence did try to fix it and brought us an industrial fan

Clean and within walking distance to restaurants and the SJ Sharks.

Didn’t know that we would have to pay $40 a day for parking. Added an additional $120 to our bill.

The location was close to SAP.

The bed was uncomfortable, the coffee machine didn't work and ate the coffee pods they provide without making coffee. The valet mixed up my vehicle on pickup and left my lights on which killed my battery when leaving.

The location was ok in downtown San Jose.

Hotel was just generally grubby. No facilities to speak of.

the location was great. walkable to many amenities. very clean and updated older building. friendly staff. fast elevators.

the beds were rock hard. i wasn’t able to sleep more than a couple of hours each night. all the furniture is more for ascetics rather than comfort. extra charges that I was unaware of before booking like a non refundable incidentals charge.

comfortable beds nice decor, beautiful building

no breakfast

very comfortable, clean. in walking distance to restaurants

it was really close to the SAP centre which was perfect as we were there to watch The Sharks play (ice hockey). Room was standard , bathroom clean, good shower with plenty of towels.

We had 2 x Small double beds which was suppose to accommodate 4 people. I’d recommend 2 rooms for 4