Comfortable beds, clean

Not enough pillows, location wasn’t my favorite

The experience started bad since we arrived to the hotel. My challenge was that after I book my rooms, there were no refunds. When I received my first two rooms, one of them had bugs on the floor and the sink. The other room had dirty bedsheets. I received two new rooms that looked ok. After been there I find out that the room is actually very dirty. I was checking how clean the floor of the bathroom was and cleaned a small area. I was surprised how dirty the floor was. The toilet paper I used was full of dirt and hair. I was feeling sick and wanted to throw up. It´s difficult to see if a room is clean when the floors are dark. The shower was dirty as well. The water filled up and didn’t run down the drain. My family refused to take a shower. The breakfast was not good and there was not enough food for the amount of people at the time. The tables were dirty and the food areas were also filthy. I really believe that it is not difficult to deliver a clean room and hotels like this shouldn’t be allowed to provide services with so poor standard.

Nothing

That’s it wasn’t clean

Location is good on the I-35, northeast of downtown.

Previous ratings mosguided us to this hotel. It wasn’t clean, not the room, not common areas. Pool was full of leaves, without area lightning. The room had repairs that where not repainted.

Room was nice size and comfortable

I am handicap they put us on second floor all the way at the far end of the motel. It was a horrible walk. No carts to carry luggage and no elevator. The hall way had trash in it all weekend. No one cleaned it. The room was not very clean stains on the walls in bathroom . The sheets had holes in them.

The most impressive feature was the staff, especially the manager! I told her she shouldn't be married! Lol

N/A

Customer service and the room is clean and service good all time.

nothing

I wish they had more of a selection of breakfast items like waffles