No breakfast, that was clearly statement in the amenities.. I was asked if I wanted a smoking room, I notified yes and come to find out they have no smoking room. Also, my room smelled like old collard greens I had to burn my whole candle before leaving.

I traveled 7 hours to get there and had to use the bathroom. I asked Rasheeda at the front desk to use the bathroom before I checked in. Rasheed at the front desk stopped me and said we don’t have a bathroom in the lobby, even though there was one clearly marked as bathroom in the hallway. On the bathroom door it said employees only. So I tried to check in and I had to wait until she finished answering the phone. When she finally got to me, she asked me was I staying alone. I put on the booking 2 people when I reserved it. She made me get my wife from the car to show her ID to the front desk. My wife was in the car watching all our belongings. I had to hold myself from using the bathroom this whole time. Then finally I get the key from her and run to the bathroom. When I went back to the front desk, she told me the free breakfast was not in the dining hall, it was in the lobby and it was not a sit down breakfast. You just grab it and go. That’s not great customer service at all!

close to interstate

no cover for bed had to buy our own that cost 60.00 then my friend car got hit. a lot of people live here not just stay for weekend

I liked how clean the rooms are. I also liked how home-like it felt.

If I had a complaint it would be the door slamming shut everything it's opened right outside the room.

nothing!

everything

Nothing

I didn’t like that even though I made reservations, I was told that my room was not guaranteed because they overbooked. I didn’t like killing bugs all night. I didn’t like having to get hot water out of the tub just to wash dishes. I couldn’t even get a hot cup of coffee. At 7:30am, the coffee was lukewarm and stale.

The location

I didn't like that the room I requested wasn't available.

nothing.

everything. the night audit was high when I arrived to check in. he told me they didn’t have rooms available without checking the system to see if I had already had a room reserved. I had to tell him what to do. then before he checked me in, he told me not to be mad at him if my room wasn’t clean. I made him go check to see if it was clean. the doors to the guest towers was NOT LOCKED. it was supposed to be entry by key . there was NO breakfast as advertised. the halls smelled of cigarettes at a NON SMOKING facility!

Large size room

Door and hallway leading to elevators need some upkeep/ remodeling.

I DID NOT LIKE ANYTHING. I TRAVELED ALL THE WAY FROM MARYLAND TO GET TO MY HOTEL I BOOKED AND CONFIRMED TO TELL ME THEY GAVE MY ROOM AWAY AND THEY WERE SOLD OUT! UNPROFESSIONAL AND DISGRACEFUL

I DID NOT LIKE ANYTHING. I TRAVELED ALL THE WAY FROM MARYLAND TO GET TO MY HOTEL I BOOKED AND CONFIRMED TO TELL ME THEY GAVE MY ROOM AWAY AND THEY WERE SOLD OUT! UNPROFESSIONAL AND DISGRACEFUL

There was no clean towels nor did they provided any wash clothes

Housekeeping

I liked the location of the property.

I didn’t like the fact that people live at the hotel. breakfast was just snacks. when I checked in, I was given a room and there were people still occupying the room. got switched to another room and had to make a noise complaint on the neighbors because we couldn’t sleep bc of the noise and loud music. and there was also 2 roaches in the microwave.

Bed and Pillow

good

good

Great Location!

In order: -Check in clerk said she couldn’t find my reservation and was eager to turn me away in the pouring rain. 10mins later she says “oh, it’s under your FIRST name!” -Being told detergent isn’t for sale when there is an easily replaceable sign in my face saying they sell 2 types. -Room smelled wet, heater under the window had a “snaggle-toothed” vent, and was operable only by the unit on the wall. -Ended up taking a bath every time I tried to take a shower bc the water wouldn’t drain properly -Overall dirty bathroom, plus gum stuck to the TOP of the “office” desk. Found more stuck gum in various places after sanitizing the place myself -Only entrance is through the front lobby. Exit where you want. This is a secluded area near a hospital, not exactly a dangerous area, so why? -The next morning, I attempted to extend my stay for a day. I was asked to present my card, and the man said he’d make an exception since his manager wouldn’t like it. I said last night, was that the manager who let me use my phone to pay? He snorts and points to his shirt, saying sarcastically “I’m the manager” as if I was supposed to recognize him? - I had to make a reservation via booking.com again, and I paid as well on the site. He then peeled his attention away from the TV to find it. He did, the told me my total, and I paid with my phone. He loudly said it declined, and I realized he was wrong, saying “I already paid, you just tried to charge me twice for one night.” He checked his computer and quietly gave me my new keys without any sort of politeness and was back in the lobby watching tv before I could even turn from the desk. His name was Kaylan Striggles. -Dusty, dirty, dingy laundry room I refused to use. Stuck with wet clothes. -Loud neighbors roaming the hallways! Not managers fault but they def lived there. -Atrocious looking snack bar with less than half of the menu items listed offered.

Everything

Meet additional blankets and kitchenware for rooms to cook meals in