Good

Not good

Comfy pillows and the ac worked great!

Still holding my money for extra fees for almost a month now.

we were served with friendly staff and accommodated us for early check in by Alicia after driving 6 hours to get to Portland.

none

Breakfast was very good. I feel like there was a good selection and it was tasty, and the staff in the breakfast area was nice and friendly.

Coffee was good and the oat milk (only vegan option) made our stay welcoming. The breakfast had a very few items that were also vegan which is very important. Location is prime.

No housekeeping! Totally disappointed. Was lied to about when housekeeping would come. Had to change my towels sheets and take out my trash twice. Then when we finally had housekeeping the third day they did not vacuum wipe the mirror or change the visibly dirty linens. They left a black hair in the sink which we are both blonde hair. The shower is growing black mold in the grout all throughout the shower. The staff then treated me differently when I brought this to their attention and blamed it on the lack of staff which made me feel bad and turned this sanctuary into a place of discomfort. I suggested I stay somewhere else to free them from such burden as I had started to feel as if I was causing their grief and they said because I booked through third party there was nothing they could do. That was an insult as if I wanted a free or refunded stay and didn’t actually answer my question. Because we were traveling for work and had been tired we decided to stay and try another room. Upon check in we found debris on the floor and even trash wrappers as if the room was also not cleaned. The tile in the bathroom was broken and had debris around the floor. My closet door was completely missing and the shower did not drain while using the shower which as you may know is not a comforting way to take a shower and cleanse yourself from a long day of work and sweat. When the staff apologized for the dirty room lack of staff and overall uncleanliness of the property they blamed it on this being a recent purchase and that the renovations are due to happen soon further helping me to realize I made a mistake staying here. So many stains and smells on the second floor. The laundry key is very sensitive and took minutes to open. When we received our second room set of keys and walked all the way back to the first room to ensure we got everything (very end of the hall and a floor down) the key stopped working which meant I had to then go back to front desk and get a new key and

I liked being on the ground floor close to an exit.

I did not like that the ac unit wouldn't work. The fan setting only worked on low. An the window only opened an inch or two. No real way to cool down or get air.

We were there for an overnight and it was great.

Xtra charge for parking $10. The six extra charges on my card. I was informed it would be $26 in case I wanted snacks; I don't eat from the snack area. The breakfast was NOT good, including the cleanliness. After COVID - places should be more aware of the situation. Other guests blowing their nose around the food and more. They should change their hotel to 2 stars. WAY OVER RATED and in the end, the extra charges are over $100 on my card. I should've stayed at Motel 8 for $70 and Black Friday shopped with the extra $144 on my card. The whirlpool was on but no chlorine in it. I seriously want a refund. Normally I don't complain but that was too much money for that hotel. The night shift clerk was great. Nothing open on Thanksgiving night for food, clerk offered me her plate given to her which was a wonderful gesture (and it was) but I decline, I was able to stop and eat at a small place on the way to the hotel. The clerk gave the dinner to a homeless person on her way out. I had forgotten how slummed it really is in Portland. Oregon is one state that should be imprisoned for human rights violations.