The staff. They were just so gracious and helpful and kind. Turn down service was nice. I just really felt taken care of.

Well I did find a couple gross things on the floor...I do yoga so I was "down there", but still. Then it seemed like my lights didnt turn on easily... The slippers were on back order, so that was annoying...Also, when I booked, I specifically asked for a nice view - and I have seen pictures of other views...and mine was not nice - so that was disappointing since I specifically asked for it waaaaay in advance. I mean - the hotel is great, it's just that when you're paying $1200/night - expectations are high.

Location Staff besides day manager were kind and helpful

The rooms are loud and food was awful and overpriced. Manager not customer service friendly Very disappointed, this used to be one of my favorite hotels in NY. Jean George restaurant used to be high quality and excellent food.

Always clean comfortable and also the best staff

Nothing

The location is excellent but the size of the room is not acceptable, the clean 1 time a day and not a good cleaning they left the used cubs and the used glasses unplaced

Felt like home, everything in easy access. Staff were well trained and gave a non pretentious service. Encapsulates what is expected from a boutique 5 star hotel.

Everything was fabulous!