Customer service agent was friendly and responsive.

I understand that the Econo Lodge Portland Hotel was on the lower and cheaper price range of similar hotels offered in the area. However, at a bare minimum, I expect a non smoking room when I request a non-smoking room. While that is what our room was labeled, it had clearly been smoked in enough times that it left the pungent scent on my clothing and luggage from the short time I spent in the room. The bed was made but had dark marks on the white sheets and the pillows were tossed around as if someone carelessly tossed them onto the bed or if they were not properly cleaned. I did not feel confident that the beds in that room were sanitized and washed after the last guests. The rooms deadbolt lock was hanging off the wall rendering it useless and the overall condition of the bathroom was unsanitary at best. I immediately went to the front desk to speak to the employee who checked us in and I was advised that I was unable to switch rooms as none were available. In addition, I spoke to other guests who had checked in the same time as I did and was advised they were leaving because their “non-smoking” room had been smoked in and that their bed sheets were also unsanitary. In addition to multiple websites online, including the one I booked through, advertised a continental breakfast, sauna, and jacuzzi along with photos of such. Sadly, I was advised that those amenities were no longer offered due to Covid 19. While I will not get into the fact that the decease is now 3 years old and the rest of the country has since opened up, the living conditions were not safe and hazardous for my health. As a result, I had no choice but to cancel my reservation and check out just 30 minutes after checking into the hotel while I was left to find somewhere else to spend the night. I cannot but help feel great sympathy for the sole employee who worked the front desk and had to deal with all of the dissatisfied customers while simultaneously checking in arriving guests.

The room was disgusting and found a bug on the bed it ruined my whole day because we had to leave the room

The cost was on point especially for a jacuzzi tub which is why I booked. I also found a room for cheaper then this but thought this looked nicer but pictures were not accurate enough and the tub was disgusting.

The staff refused to let us check in early and we had to wait next door in a ghetto area for hours and there was broke down motor homess outside our door in the street with a garbage pile house next to it. Made us feel unsafe.

the bedding as thin as they seem were very warm.

sketchy characters seeming to go in and out of the parking lot. parking not super well lit. homeless camp across the way isn’t too much of an issue. just a tad noisy

I like the fact that I had a spot tub for price point that it was listed at..

I didn't like the RV parking outside of the property which was caused for a lot of late night screaming and fighting.

Thankfully the spa in the room worked and the actual location was perfect.

Definitely didn't feel like a suite. The room was always cold, even with the heater on due to a significant gap in the door. Could definitely tell that the room had been around for awhile as it just looked....beat up. And then with how thin the walls were I was constantly woken up by the other patrons either smoking/laughing or just loudly talking outside the door.

The pillows need to be updated they are very flat.

Spacious room Kool whirlpool tub.

The TV I didn't get to watch TV at all I don't even have cable at home and I still get to see more TV at home than I did there couldn't get to work no channels whatsoever so the whole time I had no TV that really sucked should have been discounted rate.

The staff were very helpful and compassionate.

No food on site except cokes. Elevator was out.

The room was not cleaned properly. Had hair and cigarette ashes in the bathroom. Sheets and blankets had stains and were wrinkled. The room had severe water damage from the room above. The thing that really bothered me was all the RVs parked outside and all the tents. I didn't feel safe walking around by myself especially at night.

Room was good. Floors pretty new and clean. Was little old paint but all pretty good. I trusted the mattress and sheets no stains or smells.

Homeless people living in junk RVs on street Infront if parking. People on stairs and hollering was annoying. I left the room at 10:00 pm and drove 4 hours home. The parking is a bit tight and difficult to exit.

Nothing...

No lights that worked, only 1 electric plug in worked. Cable was not operational even after I brought my own extension cord and plugged the television into it it still didn't work. Wet towls were in the bathroom and it looked unkempt.

When checking out I experienced a courteousness and consideration of the cleaning person (a very nice older lady who spoke inspiring words that elevated my innermost being), and the lady who checked me out and returned my deposit to me exhibited a professionalism that was in a class of the best. Because of these two individuals, it is highly probable that I will choose to stay at this facility again. I shall also highly recommend this Econo Lodge to my family friends. Thank you so much for your amazing accomodations. God bless you.

NOTHING, ROOM WAS OLD AND DISGUSTING ,

ROOM WAS OLD ,DIRTY, THE ROOF WAS CAVING ON FROM WATER DAMAGE. WHIRLPOOL TUB WAS DISGUSTING. MIRRORS HAD GRAFITTI , DRUG ADDICTS ROAMING PARKINGLOT

The spa tub

My TV didn't work

Nothing

It was seedy looking, Thugs standing around the lot and a homeless camp right next to it. One man on foot another on a bicycle looking in all the cars. I was afraid to get out of my car, let alone stay there.