location

The beds were very comfortable.

Food was amazing.

They are working on renovating the property. it is on their website that construction is occurring but the renovations are not worth the stay. They cannot compensate for a reduced price in the room. They claim that they warn you upfront about the renovations at check in, but we were only told that the facilities were closed(which we already knew) the majority of construction occurs during check in where people are getting settled into the room and want rest. It is impossible to rest between the hours of 2-5 PM when they are hammering floors above your head. They will only help you book somewhere else if you are willing to pay their rate. We we’re given comp. breakfast and drink tickets but they were not worth the noise we were hearing. This was my first stay at the Hilton and unfortunately it was the worse stay I’ve ever had at a hotel. I will be staying at the Drury from here on out.

Staff was great. Amenities were limited. Must have not red the fine print that it was under construction. Had to pay for my breakfast. Room was great. Great location.

Paying for breakfast.

facilities renovation extensive. We were not informed, lots of facility, and water problems. Staff argued with us about our concerns. Would definitely not recommend anyone stay here at this time.

Secur I ty. Location

I thought breakfast should be included

The front desk staff.

Property under major construction and a wreck. We arrived late, almost midnight…which the hotel was aware of. My husband and I, as well two of our teenage daughters get to our room after a 4.5 hour drive to find our room an unkept mess! The beds were unmade and visibly not clean/slept in. There was empty coke bottles and Powerade bottles strown about, dirty towels…need I say more. Obviously house keeping did not do their job that day. The two front desk reps were helpful in getting us a hotel room at a different location at a better price…not thrilled with having to load our luggage back up and drive to a different location, but it wasn’t their fault we arrived so late, so that was really the only complaint there-the timing. The other facility we ended up staying at was the Holiday Inn up the road we from this location and it was exceptional-especially the breakfast/staff/waitresses there. All in all a bad experience turned good thanks to helpful staff. Would suggest they check their rooms to make sure the cleaning staff actually did their job, before they check off on allowing potential guests to book the rooms.

Nothing

There was construction going on, everything was dusty, the workers partied all night outside our window. Tryed to call front desk 3 times nobody answered.

I am very disappointed we booked and confirmed 4 hours prior to arrival spoke to Nicole who stated that everything was good and it was okay for us to do late checkin. I advised we be in like 11:30 pm.

At arrival the receptionist Dixie, told us at check in, Oh yeah we tried to reach you , your room was given away. What we were just shocked for them to say that like it was okay. Sad e stayed there for years and for the lack of communication has made me feel like I do not want to stay at this hotel any more. And they have so much construction going on that they should have it website too .

How clean the rooms an how friendly the staff was

Those lil wine glasses

staff friendly and helpful

shower didn’t work v couldn’t get faucet to turn on.

the staff was very friendly.

some construction going on

great place

had to pay for breakfast