The staff and the location were amazing. They were attentive, especially Kiera who made sure that our room had everything we needed. The location was perfect, on the water and near a nice restaurant. The rooms came with a nice size fridge, coffee, creamers and sugars so we didn't have to go to the store. The shower water was hot with a great shower head and the air conditioning worked great.

The rooms are decorated nicely but the building we were in had thin walls. We could hear the people next door and above us. The mattress in the bedroom was old and had a 1 - 2" pad on it. We got a map of the resort with each building and what accommodations were in each building. It would have been nice to see that on their website so that we knew where our room was. There is a resort fee once you arrive at the hotel. For five nights, we paid $102 which included the tax which I guess was for using the pool and miniature golf?

From the reservation to the arrival at the place, they were very prompt at answering the phone to guide us to were the office was located, very easy to find. The lady at the store was very nice, she explained where the room was, where to park, places that we could go eat, safety of the place. Who we could call in case of an emergency. We were very impressed.

The apartment was beautifully done, I would like it to be a little lighter with lights, but in general it was a great clean, beautiful place to stay, I wished we could have enjoyed it for more days so we could use all their amenities. I have no negative things to say.

Don't know, they never received my reservation. Fully booked. No rooms available.

They wanted me to waste my time to look for another room. When I spent an hour on the computer looking for what I wanted to experience, nice pool, private patio, perfect location. Ocean view. Got none of that with the crappy place they sent me to. Had to take it due to timing of events already planned .

Very laid back and lots to do

We had a leak inside the room. And I was surprised how early the bar closed:(

Location, very clean, comfortable

Loved that we were near the water. The pool was great with it always having cool temperature and we were very surprised that the kayaks and bikes rentals were included in the stay at captain pops.

Everything was great. No problems.

Ambiance

N/A

Location

We stayed in garden apartment and unfortunately could hear all of the conversations from the adjoining room.

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The location

The room had a door to the room next door. Not only could we hear their every conversation but even their snoring at night!!!

we liked that it was im the middle of everything. we went to the gift shop. we also sat outside for a while.

we made reservations about 9 months prior. we got close to Captain Pip's a day early so I called and they got us in a day early. The room was very nice and we sat out in the evening . The second day we had to move. My fiance is disabled. We had asked for a room overlooking the water. Instead we got a room watching construction workers on the road. No deck or anything. The stairs were very difficult to walk up which was very disappointing. There was no table and chairs to sit at so we didn't hang around much. When we did leave there was no parking stop for us when we came back. we went to the office and was told to use the big parking lot up front. We couldn"t do that. to walk from there, then to go up the big flight of stairs. The only sink we had was in the bathroom so it was even difficult making coffee. we talked to a couple people there that made reservations after us and they got beautiful rooms. I don't understand why that happened. this was our 1st vacation in years and I was very disappointed. we really studied all of the places to stay before we decided on Captain Pip"s. It sounded wonderful. All we wanted to do was get out of there. It really made our trip disappointing.

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Even for an older building it was an excellent location and porky's restaurant was the best beautiful view for on the bay side. They had so much offered for entertainment. It was very good.

Whatever the fragrance was in the room was pretty strong. It didn't stink but it was very perfume for people with allergies. It bothered some but not others but other than that the room was old but very big. Very quiet location.

We liked the Marina and we took a tour out to snorkel.

The AC was loud but we were lucky to be able to turn it off at night and slept with a fan. much quieter. It would be a bit nicer if the seating outside the Stingray room was spruced up, and more inviting.

Lovely homey feel to room.

Had to ask for more towels. Sheets not changed during our stay. Room not cleaned at all.

Location

Very dated Bathroom small and had a wooded step about 8" high to get in. .bad at night Similar to a room from the 60s. No kleenex provided Disappointed in Booking rating

Location good. If they served breakfast we weren't told.

Checkout at 11. Hooks in bathroom.

We stayed in the Tree Top Guest Room and it was very clean. The bathroom had a surprisingly large shower. The bed was a little soft for our liking, but still comfortable. It was nicely equipped with an apt size fridge with freezer, microwave, coffeemaker, and toaster, as well as plates, cups, and utensils for two people. The location was well maintained and had lots of chairs/loungers outside overlooking the marina for enjoying the view. It was a convenient and easy walk to Porky's Bayside Restaurant, with good food and drinks for breakfast, lunch, or dinner.

There was a small table in the room, but it had bar stools instead of chairs so it was not usable for sitting to eat or work.

Capt. Pips is a wonderful location on Marathon Key. The facilities are great. There is plenty to do at Capt Pips itself, and it is a very easy 1 hour drive to Key West.

There is poor lighting around the units and some uneven ground. It was difficult to walk around for someone with visual impairment.

right on water. large place great location