Nox Enough towels

My Friends of the family they had a hard time checking in. Even though they have reservation at the hotel. After two hours they left and went to another hotel

Staff did not seem that friendly

Did not use

No train horn 2/3 times during the night

The property was clean and well-maintained.

The booking stated that breakfast was included, but there was no free breakfast. Also, I had requested adjoining or at least neighboring rooms. I was told that adjoining rooms did not exist, but this wasn’t true. The room that we were given did have an adjoining room, but we were not given that room, or even a neighboring room. Our second room was down the hall. Also, the front desk clerk made multiple mistakes when programming our room keys requiring me to make multiple trips back downstairs to get it corrected while my family had to wait in the hall locked out of both our rooms late at night after a long day.

Location & always great customer service

Some of the furnishings were outdated & couldn’t change temperature on AC

Close to depac

The pool had lots of hair and bugs. A bug guy almost came into our room.and a cleaning lady stopped to see if we checked out so she could clean. Also, I had to ask what time was checked out and was not told when we checked in.

I felt safe, it was clean and in the middle of everything so never had to drive.

Signs about where the pool a s fitness center are would be good and a sheet of what the hotel offers would have been helpful. Also, i had an issue finding the light switches and couldn’t turn on the bathroom light without turning on all lights

Convince of the location

Minimalist decor

Location Staff

The room was worn. The sofa and ottoman in room need to be replaced. They were cracked and for money I didn't expect it to be worn out

Great location near the Durham Performing Arts Center, as well as the baseball stadium. Also near lots of restaurants and bars. Room was spacious and pretty clean.

It was not cheap.

close to the venue we were going to

parking garage wasn’t attached to the hotel

location

price it was twice as much as last year for same room type. no complimentary snacks or beverages and had to pay for parking after more cost for room

friendly staff, super convenient to DPAC show! will be back in May

water pressure low

The kind and helpful staff, modern clean feel, close proximity to DPAC, ease of parking.

Complimentary breakfast would have been nice for the price, but otherwise everything was wonderful.

Clean comfortable room

Price

Location can’t be beat

I stay at Alofts all over and this one shows ALOT of wear and tear, looking dated , not cleaned properly, no hand towels, tired mattress, and poor bed linens. For how much business this location brings in, it’s time to reinvest in this property. Next time we come, we will walk a little farther to our venue and pay elsewhere for the ‘basic’ details that guests should receive. I was really disappointed in this location, expected more from the Aloft brand.

location was fantastic and very convenient for our night at DPAC for a show

front desk wasn’t overly friendly -room was adequate but the furnishings had obvious wear and tear and the room didn’t feel super clean. was disappointed with the attitude at check in (felt clinical and rushed) and the room. just not the evening we had hoped for.

located near DPAC

no entry from garage to hotel, dark hallways.

room was dirty lots of dust front desk was not helpful and did not offer to help with bags etc.

Breakfast was good, staff was very friendly, and the beds were very comfortable Loved the convivence of location

We could not get our heat/air regulated. The system ran all day/night and never shut off. It would blow out cold than hot. It didn't matter what we put temperature on. The furniture was outdated, uncomfortable and our ottoman's leather/fabric was torn off

The only hotel bed I have ever slept in that didn't make my back ache! The next door location to DPAC made seeing our show so easy. The staff were very friendly and efficient. It was also helpful to have the shampoo, conditioner and soap provided in the shower.

Would have liked a hot breakfast included for the price.