We had a very good stay at Hitu but it does lack a fair bit in any sort of "feel". Communication is ok prior to arriving but on arrival the Property Manager gave us a 10min brief then took off for another villa. Of the 10 days we were there we only saw him one other time. He did answer Whatsapp messages and saw to some things but there wasn't any "local knowledge" to be shared or having a cook come in and do breakfast. That could have been done but at an inflated price and without any real conviction. Do you need that relationship with the staff? Some yes and some no but descriptions of local travel, good shops, recommendations on certain places in the area, etc would be what I would expect from a good Manager. Staff overall including cleaning, pool and gardening could be 10-20% better. Overall the property does provide well for an excellent stay and the input from the staff probably doesn;t matter too much to most people. On extra. The band plays every night in the Orchard and it can be loud within the villa. Especially in the bungalow where we slept. Luckily we were very tired each night, so getting to sleep wasn't any big drama but for lighter sleepers, keep this in mind.

The property is lovely although aged and could do with some up grade. Not having access to a toilet on the second level was inconvenient. The music from the Orchid was something we got use to. Not having air conditioning not fully functioning in two rooms and no hot water until maintenance was requested made it uncomfortable for two days. Not having complimentary breakfast on first morning as expected was also disappointing.

The Villa and its amenities were perfect for our family holiday. The pool was a highlight and the fully equipped kitchen was an added bonus. Bedrooms/bathrooms were very comfortable. Very close to shops and restaurants but a 20 minute walk to the beach. Stayz was excellent to deal and the communication was also excellent.

Villa Hitu more than lived up to expectations. The villa team had excellent pre-arrival communications. We were greeted by Aditya, who was very helpful, especially re ordering transfer for our return flight. The housekeeper was also really helpful, especially re liaising with the local laundry. The villa was clean on arrival, and was as pictured in the photos (ie amazing!). Plenty of space, both in and out of the sun. Excellent pool and living area. Top notch air con in the bedrooms. Housekeeping service also excellent with tidy rooms each day and change of bed linen three times in a week. Good wifi (50+mbps if I recall). The villa is in a quiet residential area, although the nearby Orchard Bar can play music in the evening (but this did not bother us : it was not overly loud, and we were out for much of the evening for restaurants, with the music ending before 1130 each night : certainly, it did not disturb our sleep as the air con unit was louder(!)). The beach is about 0.9 miles walk, big supermarket about 0.2 miles away, with a large selection of restaurants varying between a 10-20 minute walk. The garden was well looked after, and there is mention in their info file that the grounds are sprayed for insects regularly , evidenced by the fact that there seemed to be minimal insects (although would still advise use of insect repellant(!)). There is a water cooler providing drinking water which was a bonus. Kitchen well equipped. Overall : highly recommended.

This was the first time my family and i had visited Bali, and this property was a great start to our holiday. Quite a busy and vibrant area with plenty to do nearby. The communication and attention provided by the Manager was great.

The villa was perfect for our family of 9 people with the wonderful swimming pool. However we had been advised that we would receive a welcome drink and fruit basket on arrival which did not happen. There was no phone attached to a taxi rank and no free mobile phone available as stated in all the brochures. Aditya was very helpful organising a car and driver for us whenever we needed it by using Whats app.

We stayed together with another family. Plenty of room for everyone. Great location once we found how to cut through allies to main area. Close to Bintang Supermarket. Found many great places to eat nearby.

The villa definitely lived up to all of our expectations from the photos. Facilities were 1st class and both Teddy, the manager and Made the housekeeper were brilliant. Teddy helped us organise various trips which were all amazing and Made was so good at looking after the villa. Location wise it was excellent, set in a quiet residential area. There were a number of places to eat within 5 minutes walk and a small convenience store. There was a large supermarket about 10 minutes walk and the beach was about 20 minutes walk away. We ate quite a few times on “Eat Street” which was about 20 minutes walk and had loads of choice. The outside space was awesome and we spent many lovely, relaxing days by the pool. If we ever return to Bali we would definitely stay here again.