When my husband sat down on the bed (and he is not overweight at 80 kg), it collapsed under him. The reception was no longer staffed at that time, so we called the phone number posted on the reception window. A young man who barely spoke English was sent to assist us. We moved to another room, but we couldn't get a key for it—there was only a master key. If we wanted to leave the room and come back in, we had to find the man and ask him to unlock it for us. Additionally, the TV had no signal, and the young man couldn’t fix it either. He called the hotel manager and informed us that we could receive a 15% discount, but we responded that this was not acceptable (the overnight stay without breakfast cost over 200 USD). The next morning, we spoke to the hotel manager, who apologized politely and said that his employee had misunderstood him—he had meant 50% instead of 15%. He assured us that he would promptly process a 50% refund. We were satisfied and checked out. However, the promised discount was never refunded. My follow-up emails were ignored

The pool and open area. Bed was comfortable. There is a golf course next door and along street behind that was a nice walk.

The room was very sparse and plain. The pictures made it more inviting than it was in person. The room had lots of bottles of conditioner no shampoo.

I like the location in the redwoods

We had to request clean towels daily. We were told to leave our dirty towels on the doorstep and clean towels would be left for us. We returned late our second night and we had no towels. We tried to call the emergency number and text the number they had given us. There was no response. We couldn’t get towels til 9 am the next morning when the office opened. We decided to leave 2 days early because of our experience. We were told we would get a partial refund for the 2 days we had paid and didn’t use. No refund was ever given. This experience was disappointing.

the location is lovely, close to Big Foot's woods; I think it is a nice destination for the summer

-

Clean comfortable great location

It was super cute and clean and the woman at the front desk was very nice

The guy checking us in was really friendly and gave us excellent recommendations for dinner and breakfast just near by. The location is lovely.

If Oscars were given for the exceptional reception performance, Casa Secoya would have taken them all! But seriously - the place is very well run; plenty of recommendations available for eating out, things to do in the area, etc… and all without being too pushy. There is a breakfast/lunch cafe within a stone’s throw and a restaurant nearby. The pool is very well maintained and felt clean. The property is not brand new, but appears to be run with love and care, I would totally recommend a stay!

All was good