Always pleasant staff CLEAN! comfortable

Location and clean and looks brand new for a 5 year old hotel.

Kindness by staff Clean Nice breakfast

Loved everything about the Hotel. I'd definitely recommend staying here. Staff was courteous and very nice. The room was really comfortable, clean and homey. Fantastic! Loved my stay! Was genuinely sad to leave on my last day, which is something rare.

The breakfast area

The staff members (at reception desk) weren’t friendly nor paying attention.

Great location for downtown San Carlos, very convenient for Redwood City and surrounding areas. Very comfortable suites, well equipped kitchen.

Did not like the extra fee for parking

bedroom is perfect large and amazing facilities

could have a restaurant, room service and help with the luggage

Excellent. Nice, roomy suite. New. Attractive, open lobby.

Noisy HVAC system in our room. Also, when turned on, the heater would initially spew cold AC air.

Everything in the room. The fact that we had a second room and the extra bathroom. The kitchen and living area well designed. It felt like home away from home. Three big windows, spacious bedroom and a well equipped bathrooms.

I didn't find anything that I didn't like.

great

great

It was a very spacious and clean room. The restroom was nice. The beds and sofa were comfortable. We had a fridge and microwave in our room which was convenient. It was the quietest hotel I’ve ever stayed at.

The location is a bit weird and so much construction going on around the hotel. It is a bit pricey and found the pet fee to be a bit too much. Said it’s for the cleaning fee but I paid $100 extra when my dog didn’t leave a mess at all and is potty trained so she did the restroom outside.

Accessible, very clean, interesting decoration (computers), friendly, welcoming

air conditioning to strong

Good.

Cleaning the room. Some of the stuff were very dirty.