Breakfast, location, staff. Parking.

Coffee could have been better

comfortable & great position

lounge area with bath

Breakfast lovely . Location fantastic. Room too small. Definitely

A stand to put your case . There is a wardrobe , just not enough hangers .! So cases squashed on the floor. We didn’t unpack

the location is great and the place is clean and nicely decorated

the size of the room reminded me the easy hotel in Amsterdam! They are very small! The breakfast area is also very small!

Nice semi-obstructed view of the marina from 312. Good breakfast and room service.

I wish I had been in room tiers 04 through 09 with more direct views of the marina.

Maria and Helen were very helpful during booking, also very welcoming. The central location of the hotel and the parking lot are a big plus. The aristocratic style of the hotel was pleasant. It was extremely clean. The view from the balcony rooms was superb. The room was large enough and ergonomic. The most obvious sign that they care about their customers was the black out curtains on the windows. Good design. I am impressed. They have a wide variety of options for breakfast and they serve it privately. (I didn't find the pastries very tasty.) Overall experience was very good. I hope to come again. Thanks ..

Pretty much everything - very friendly team that succeeds in creating a cozy, welcoming atmosphere, The rooms are nice with a breathtaking view of the Venetian Port. Not too big to be honest, but spacious enough to feel at ease. The á la carte breakfast is excellent, the best hotel breakfast I have had so far in Greece. Everything is prepared fresh - a welcome upgrade to any buffet breakfast. The location is hard to beat: in the city center, directly at the port, but 10 minutes away from the busy (and sometimes noisy) pubs and bars. The hotel restaurant is also a good option for dinner

terrific location, convenient free parking, best breakfast in Greece included in room rate.

Exceptional views of the Venetian harbor, lovely understated elegance, superior breakfast… a great location to your Chania.

nothing.

We have stayed at this lovely hotel several times. It enjoys a prime location right on the harbourfront in old Chania with particularly fine sunset views and loads of nearby tavernas. The staff are just so charming and helpful. The gorgeous breakfasts taken outdoors each morning are a real treat.

It took me a long time to pick a hotel in Chania, and I'm the kind of person who second guesses every decision I make. But this was perfect! Don't hesitate to book this hotel. It was beautifully clean, and has every facility you could want. The bathrooms were gorgeous, the beds were comfortable. I paid a little more for the sea view, and that was an awesome decision. The view of the harbor is breathtaking, and the sunsets are out of this world. We enjoyed every breakfast we had during our trip, but the breakfasts at this hotel were spectacular. It was a full-service breakfast, with anything your heart desired, and my 22-year-old son never looked happier! The wait staff were honestly the nicest, most helpful we encountered anywhere. Obviously the setting was stunning too. Sitting on the terrace, looking at the harbor lighthouse really couldn't be any better. We were there in October, but clearly this is the quieter end of the strip. We found it peaceful but right in the heart of things, an easy walk to everything in town. The hotel staff went out of their way to help us with everything. They helped us rent a car, book, a trip, and managed to find us a room for an extra night which saved us a lot of hassle. They were just so helpful. If I were to take off half a star it would be because the room was tiny. It didn't matter to us at all, but if you need space, you might want a different room. On the last night we didn't have the sea view, which was fine, but my advice is to get a sea view! Stay here!

Location, staff

Slow wifi, shampoo in the shower was out .

location and views also an excellent breakfast with all sorts of choices

superb location and views

Great Hotel,staff ,service and food in a unique location

Tea and coffe por but tea mainly as poor quality and only Luke warm water used

overlooking the harbour near the restaurant strip and shopping street. Casual but quality staff starting at reception through to the happy breakfast staff

nothing

great breakfast, perfect location on the pier of chania, welcoming staff comfortable room

Love the location and the friendly staff

No pool

Lovely as always, we stay here every year. The staff are what make it above and beyond, especially George and Zina from the restaurant