Free parking and many lots

1. When we were at the reception, they took a long time to retrieve our details. 2. The beds were very old and need to be changed. 3. The carpets were very mouldy and dirty. 4. When we asked for housekeeping, they were reluctant to clean our room and change our towels. 5. It was raining and we were feeling very cold. we asked them to on the heater they were reluctant to on it. I have to call them 2 time then bring a portable heater for us. 6. The wifi cannot be used in the room only outside the reception area. 7. The tap at the bathtub is very confusing and not clean. 8. The ightning was very poor in the room 9. The car park isn't enough lighting when I drove my car at night can't see the way to go to the carpark.

Taff were very helpful.

Shower was over the bath

The 2 guy's couldn't do enough for you nice quiet location. Bedroom was clean bed was comfortable

It's a we bit out from city centre could do with a we bit of TLC to the decor

Breakfast was nice but small portion. Also veggie breakfast was quite limited.

Beds very uncomfortable- mattresses need changing Building and rooms need a freshen up. Walls quite thin, we could hear the person next door snoring which impacted on our sleep.

Nice place, but they need to upgrade the toilet systems

parking at the door, room clean comfortable bed, bathroom bath shower. Being a hotel was good to have a drink and not worry about driving. Breakfast was included in price very nice. staff very nice.

Noise from other rooms very early

Breakfast was good.

One of my friend was bitten by bed bugs the night we stayed in the hotel. Also, there was a snail in their bathroom.

Accepted dogs

Nothing

nicely located, a bit dated and in need of improvement. was clean and the staff very friendly

the bed was uncomfortable and the shower cubicle was too small

staff really helpful.

lovely location and some nice features

The bed was the most uncomfortable we’ve ever been in and couldn’t sleep. My daughters was better.

the hotel was very clean

it is an old property and decor was a little dated.

everything was ok

no food available

Staff were lovely. The hotel itself is a beautiful old building. Location is good as its fairly quiet but good transport links

Location was great for our needs. We needed to be on the outskirts of Carlisle with easy access to A roads to the surrounding area. The room was spacious and dog friendly. Breakfast was very good - enjoyed the kippers. Good to have access to a bar on site. Good wifi. Great Greek take away next door - Let's Greek

Disappointed to learn that the hotel don't provide evening meals - something we hadn't planned for. The room was dated and tired, with black mould patches in corners. We could hear every footstep of the person staying directly above our room and were woken in the night by residents three doors down.

parking location

room was cold

Location was good, staff nice too.

Decor was very old fashioned and dated, including the bathroom. The shower either had insanely hot water or freezing cold water - no middle ground - with poor shower pressure. If you do want hot water, that takes a few minutes to come through. Nightmare, doesn't set you up well for the day!!!! For any hotel hot water has to be a minimum. Wouldn't stay here again or recommend.

Location, very clean, comfy beds.

80s decor, thin curtains with security light outside, staff smoking at the door, noise from road (Saturday night, people walking past).