Great place, and location was great

We enjoyed our stay. AC worked great! location was amazing steps from the cathedral and Alcazar. Seemed a little run down compared to photos, and we asked for salt and pepper and never received. Several ?? Said there was WFI but we could never access it. Lights that didn’t work, broken shade in living room, safe that was broken….We checked in after hours (9:30pm) and we’re charged $30 extra for the after hours request, the agent met us15 minutes after arrival even after multiple contacts with agent to let them know our arrival time. ac hadn’t been turned on cockroach in bathroom. The management team was very responsive but couldn’t fix our issues. Not sure why they delivered more sugar when we asked for salt and pepper. For the price and great reviews I expected a little better.

This was a gorgeous apartment in such a charming, quaint plaza.

We've stayed in Sevilla apartments 6 times over the years and this one is by far our favorite. The location is perfect - on a quiet square that's a short walk to everything. It's a big apartment and well-appointed, I would rent it again.

The apartment is pretty big with 2 bedrooms completely separate from each other. The view from the balcony is very nice overseeing the top of the cathedral. You can see all the horse rides from the balcony but not a big fan of the smell from all the horses. Most of the sightseeing places are very close. The apartment is overall a great place to stay at. I would greatly recommend this places.

The well appointed apartment is around the corner from the Cateral and Alcazar. Seville is a walking city with lots of restaurants and beautiful sites to visit. The 2br/2br apartment is very large and the rooms are on the opposite ends of the apartment which provides a lot of privacy. Despite being located on a plaza , we did not hear any outside noise. There are two balconies which we thoroughly enjoyed. Genteel was very easy to deal with and very responsive. I gave the review 4 stars because the apartment did have a bit of a musty smell especially in the bathrooms. It didn’t bother me as much as my roommate due to her asthma issues. In the end, it turned out fine. The other issue was not Genteel’s fault. The tenets above us never seemed to sleep. They always seemed to be moving furniture at all hours of the day. It was a bit maddening. They may be short term renters which mostly likely not effect future renters. I would recommend this apartment.

Payment process was different compared to website. I paid a deposit and was advised that the other half would be paid upon arrival. I tried to prepare and make plans in advance by seeking clarification and was assured that all was in order. However, 2 days before departure, i was urgently advised that payment could not be taken from my bank details. This is because there is nowhere to store bank card details in VRBO's website. I think there are IT integration IT issues and a lack of understanding how the process works between the handover from Home and Away to VRBO. The VRBO website is struggling and wouldn't upload the messages function so both of us couldn't effectively communicate for long periods of time. This made for quite a stressful experience so close to departure along with the last minute changes , running the risk of losing the apartment due to payment deadlines being potentially missed. The apartment check in was very rushed. A welcome pack/folder with useful information would have been beneficial. ie, taxi numbers, left luggage locations, emergency numbers, fire exit information, general house keeping, rubbish recycling if we wished to help out, sight seeing information etc. There were 2 safes are both we're out of action. The WIFI signal is very weak. It would have been beneficial to have some salt and sugar in the kitchen. Quite a few lights didn't work. Musty smell in one of the showers (near the front) and slight mould on tile joints - shower room would benefit from an extractor fan. Overall, a couple of issues with the apartment so there is definitely room for improvement and the website and communications with the property management company is quite poor. The check in person was very pleasant, but it felted rushed. The cost doesn't feel value for money balanced with the overall experience if you bear in mind the communications' experience, website performance issues, apartment offer and face to face contact points.

Great location and well managed. The property is a little older, so it has some quirks, but otherwise really good.