Wonderful location & very supportive staff

Could have a better view

Goede locatie, ruime en schone kamers. Goede woonkamer en erg prettig dat er 2 badkamers zijn. Door miscommunicatie is het vooraf niet helemaal goed gegaan, maar na ons verblijf hebben we contact gehad met de manager en is dit opgelost. Complimenten voor de nazorg en het meedenken!

- Bij binnenkomst 's avonds was het personeel druk op de telefoon. Er werd niet op- of omgekeken of begroet. - De keuze bij het ontbijt was karig. Op onze laatste ochtend kwamen we er zelf pas achter dat je naast het standaard assortiment ook van alles vers kon bestellen. Dit had ons ook wel verteld kunnen worden gedurende ons verblijf.

Washing machine

The staff treated us poorly. They openly gave away our 2 bedroom unit right in front of us & then said no more 2 bedroom units. Said,” Feel free to cancel & go elsewhere”. Another manager came & gave us a 1 bedroom but one of us would now sleep on a very hard pull-out. No amount of compensation could remedy a poor night’s sleep on a terrible pull out bed.

Nice job to breakfast staff for pulling off almost flawless breakfast each morning in such a challenging space with attention to details and smile. It’s notable. Good use of space 👏🏽

Det ligger i byen

Puha der er mange ting er meget skuffet!! Vi overnattede 2 nætter i grand suite med 2 dobbelt senge. Jeg er normalt ikke kræsen og giver ikke dårlig anmeldelser men det her er simpelthen over min grænse! Værelset var ikke optimalt rengjort. Der var edderkoppespind, flere steder på væggene var der fyldt med pletter, huller og snask som kunne vaskes væk med klud, lågene i køkken kan næsten ikke åbnes, garderobe skabe havde en mærkelig luft hvor jeg ikke ville sætte mit tøj i, tog et billede af bruseren indeni hvor der var fyldt med skimmelsvamp, de sagde de ville gøre det rent dagen efter ...jo det gjorde de også men halvdelen var der stadig, brugte tandbørster hang oppe ved spejlet ude på badeværelset, booking reklamere med at det er 4 stjernet nej det maks 3 stjernet, morgenmad er på et andet hotel i nærheden hvor køkken er noget uhumsk, hotelet ligger udeforan slumkvarter, sengene og sengetøj var i det mindste rent og pænt. Personalet var dog flinke. Undskyld men jeg følte virkelig jeg boede på et hostel.

Great service fantastic value for money

Staff were really helpful - the washer/dryer was faulty and they offered to take my laundry to the cleaners for me, FOC. Easy to communicate via WhatsApp. Location was great, right in the middle of the old town. Apartment was very neat, great size for a family, extremely comfortable stay.

Breakfast was at a next door hotel which was quite underwhelming but it was fine overall

Clean, comfortable Washing machine was very Useful Great location and staff

Nothing

Personal verry kind. In the old quarter next to everything.

No viene at all. Back room no view

Good service and staff were extremely attentive and always smile . The location was superb and the room was quiet, clean

Cozy, comfortable and central. Staff were lovely and super helpful!

Construction next door, very loud drilling noise from early morning. It is understandable, people have to make a living, so we left the next day.

Size of rooms Friendly staff Helpful staff - especially Michael who helped us book our trip to SaPa

Nothing .

size of room

The receptionist is friendly but not helpful, she doesn’t know too much about the neighbourhood.

Everything went well.

Great location in the heart of the old quarter, the front desk is wonderful and very helpful.

The welcome was absolutely first class, and the staff were amazing from start to finish. Very friendly and helpful, and gave good recommendations of places to visit, and places to eat. The size of the room and space available was very impressive. We travelled as a family of four and our 2 bed apartment had ample space for us to feel comfortable. The room was very clean, and the only let down was lack of any view/window. The location was great - with many shops and restaurants in walking distance. Would highly recommend. Thank you to Tracy and Michael for making us feel so welcome

A window would be nice

great location in the old town and you can easily walk everywhere. the apartment was huge, with two bedroom and two bathrooms, lounge and washing machine.

the breakfast was at another hotel around the corner - not a huge issue but just not convenient and very chilly in the mornings.

Nothing

The location was great and staff were very friendly Michael will take care of everything for you.

We love the surprise Washing machine in the bathroom, the exceptional manager and his staff as well as the comfy and clean beds and spacious rooms.

The breakfast could use some help as they are overwhelmed when it is busy and also, the coffee was like mud. BUT despite this breakfast Issue, I would stay again and again. The location was perfect 🥰

The young lady who worked at reception was terrific, very helpful and engaging. The room was huge. Quite a few English movie channels which makes a nice change,good position in the Old Quarter.

The room had a bit of a musty smell.