À part la climatisation dans la chambre et la vue pas grand chose

- Les infrastructures sont très vieilles et mal entretenues (par exemple vitre cassée dans notre salle de bain, chasse d’eau qui ne marche pas…). - La taille du lit « double » était minuscule, et pourtant nous avions pris la chambre premium, alors que nous étions deux filles petites et menues mais nous nous touchions constamment dans le lit et ne pouvions pas nous retourner, c’était très désagréable. - Il y avait des travaux dans l’hôtel et nous n’avions pas été prévenues, nous avions réservé cet hôtel en dehors de la ville et devant la lagune pour être au calme et nous reposer, c’est raté car il y avait des travaux avec marteau piqueur de 8h30 du matin à 16h30 !! Impossible de dormir le matin ou le profiter de notre balcon ou des chaises longues avec ce bruit ! Inconcevable pour le prix auquel l’hôtel facture ses clients. Quand nous en avons parlé au personnel, celui-ci a dit qu’il ne contrôlait pas l’heure à laquelle les ouvriers venaient pour les travaux et leur a juste demandé de commencer 1h plus tard. - L’hôtel met a disposition des kayaks pendant 1h par séjour, nous les avions demandé pour faire le lever du soleil mais mauvaise surprise quand nous nous sommes réveillés à 5h30 du matin pour faire notre tour, ils avaient oublié de nous laisser les kayaks ! Bien sûr personne à la réception à cette heure-ci nous impossible de faire le kayak. Nous en avons parlé au personnel dès que la réception s’est ouverte, qui nous a proposé de nous les mettre le lendemain pour le lever du soleil. Nous n’avions pas envie de discuter car nous étions en vacances et avons accepté mais… pas de pagaies le lendemain matin !! Franchement aucun effort de la part du personnel et une honte de tarifer les clients à ce prix pour fournir cette qualité de services - L’eau de la lagune devant l’hôtel n’était pas claire comme le reste de la lagune

La vista

No tuve agua caliente en toda la estadía y me quedé sin agua en la taza de baño

My room was right on the deck which was wonderful, I could watch the sun coming up in the mornings. Nice & clean & a very comfortable bed. The location right on the lagoon is fantastic - it's peaceful & beautiful for a few days to chill out, there's also paddleboards, kayaks & a small pool available. It was nice to have sunloungers on the deck, although they were wooden & not very comfortable- cushions would be a good idea! The dock area was lit at night which made it lovely to sit outside at night, or have a late swim!

Although it's in a beautiful spot the hotel isn't within walking distance of the town so if you aren't driving you will have to taxi everywhere. There is a restaurant on site, but apparently its not connected with the hotel in any way & the Reception staff/manager didn't have any idea of it's opening times. On my last evening I didn't feel like going into town to eat but had to as the restaurant didn't open at all. There is no real breakfast service but coffee & toast is included in the booking, however I wasn't told about this until my second day. Buy snacks, drinks, water etc in town as there is absolutely nowhere on site to get these. Also be aware if you have mobility issues that there are a lot of steps down to the dock! Overall it was a perfect spot, just needs a little care & attention and better information given by reception/manager.

La posizione ben raggiungibile dalla piazza centrale di Bacalar. Doccia con buona pressione di acqua.

Niente da segnalare

Calme pres de la lagune,ponton et balançoire,place de parking

Chambre avec odeur forte de moisi,clim cassée en arrivant mais réparée,

Bon emplacement sur la lagune, belle vue. Accès aux paddle boards. Café et toasts le matin.

Pas la même information reçue de l’employé que du propriétaire. Pas un enjeu pour nous car nous avions une voiture mais l’hôtel est assez loin du village.

Que estaba pegado a la Laguna con su puente a la palapa hacia el interior

Que en las fotos mostraban una habitación y en la realidad nos dieron un pequeño cuarto.

El personal es super amable, en especial Ramiro. Da muy buenas recomendaciones y nos ofreció un tour que salía desde el mismo hotel. todo muy conveniente. Tienen una gatita adorable, Leonor. Creo que seguiré regresando por la gatita tan linda. El desayuno por las mañanas es muy práctico. La pequeña cocineta es muy práctica.

Era difícil tener agua caliente. Nunca logramos usar la televisión (parece que no funcionaba). El internet es muy lento, fue difícil trabajar. La cocina es muy cómoda pero no tiene una mesa con sillas (y si hay el espacio para tener esta mesa).

The location is perfect if you have car, it's in Front of the lake yes! But if you have knee problems then it's not so--- nice. It's too-many stairs to climb on it! Not to mention how dangerous it could be for someone with poor balance!

I didn't like the stairs are too many and too elevated for someone with knee problems, or poor balance! The room needs at least 2 chairs to seat on it! The bathroom didn't have running water properly it was just dropping, little water pressure on it! The shower was very small and the water didn't drain properly!

We had a fantastic stay, a very quiet, homely place with excellent staff who were friendly and gave us lots of help and recommendations when we asked. Guillerimo and Romero were fantastic. The lagoon is pristine and we spent every night enjoying The atmosphere down on the private dock.

The room at the edge of the lagoon was great on this respect. The restaurant is good and the personnel very kind and easygoing

The overall condition of the buildings is not very good, lack of maintenance and too small the room. The outdoor lying furniture needs some cushion to be more confortable.

Great location to relax. Not in downtown area. Has a great Da Bruno restaurant bar on premises

it was cozy and right on the lagoon.

Nothing not to like about it.

Locaction on the lagoon. Dock and sitting area there wonderful. Nice room. Staff really great. Super helpful. Appreciated the coffee and toast in the morning.

Needing to take a taxi into Bacalar an back. No restaurants close by. Wish could have used the outdoor kitchen there. Providing a kettle for coffee or tea would have been appreciated.

Amazing property right on the lake with only a few rooms which made for a quiet stay. We had an amazing view out our door to watch the sunrise and the room was large so accomodating for our small group and very well priced for the area.

Our room wasn’t the cleanest when we arrived, there were lipstick stains on the glasses (left on the drying rack in a mess) and a few comfort things we couldn’t find like filters for the coffee machine. It’s worth noting that it’s a short drive into town so best to have a car. But again, for the price and peace this place was wonderful.

too many stairs very small room

Great place on the laguna. Quite, perfect, chilling. Nice guys running it.

the Pool and the view is stunning

booking day we can check in at any time but chacó in was at 15:00 they let us check in at 13:00 they asked us for an extra 1000 pesos for two people even though we did book a place for two people eventually after arguing they gave us back the 1000 it felt like a rip off

Good coffee, quiet surrounding

8-10 min to wait to get hot water. No chance to fill the bath with warm water as no enough warm water.

amazing views and great staff! me and my dad had the double room downstairs with the deckchairs out side absolutely superb views. our shower was a bit dodgy but we didn’t care that much as the staff were great and over all one of the best places we’ve stayed on the trip so far

dodgy shower

We had a great stay and were really happy with our room with a view of the lagoon! The staff was helpful and friendly and we got a lot of help with information about activies in Bacalar. The whole hotel area is very beautiful and we had a really great time hanging out by the dock in the hammocks and swimming in the lagoon. Big recommendation!

I enjoyed the balcony and access to kayaks

Staff/receptionist was never around, my checkout consisted of a drop off the remote and keys at an empty desk, assistance w kayaks would be nice but like I said no one was around, for 3 whole days

Perfect place for enjoying and relaxing at the lake.

Everything was fine