La atención

Todo Excelente

Great support arriving thru room luggage deliver

Citizen rooftop host was not friendly... he asked about room number instead of welcoming ; besides, service was very slow

Gym is very small

Nice apartment, everything as described, ideal for groups. Good for the purpose of our trip. Nice host.

To go to a room we had to go through another room.

Gorgeous rooms which are well designed, spacious and with a lovely view. Extremely helpful staff who went above and beyond especially Francisco at reception, the lovely pool staff and Daniel at the entrance who was super helpful with all the taxis and luggage. Housekeeping did a great job everyday. The pool area and sauna is amazing.

Wine by glass was limited and two of four offerings not available

Good location. Well maintained. Friendly and helpful staff

Staff, Location, Bathrooms in the room, The View, the gym, pool

Friendly, helpful staff and a great location.

It was a very nice hotel and the staff were numerous and very pleasant and helpful. The food was amazingly delicious, fresh and varied.

We would have preferred a more peaceful location.

The room and hotel itself is very ceisp and clean. The staff are friendly. The terrace is beyond compare.

Honestly the price you pay for what yu get is a little outta this world. White, white and more white. Very sterile.

this is a beautiful hotel in a great location

it has modern and comfy design. The restaurant at the 12 floor and the bar at the top are really tasty with good service.

it is very strange the politics of the hotel: I extended my accommodation 3 times and all 3 times staff convinced me that I have to move to other room next morning because other guests will come! But I am a guest also and I occupied this room! I lived at 29 floor and I should move to the 16 floor. Of course the accommodation on 29 floor has more dramatic view to the city and more comfortable. Every morning they told me that I can keep this room. But the convinced me about moving before I packed my luggage. Than I exhausted to do it and lived with packed luggage.

beautiful new property, close to everything, unbelievably attentive and helpful staff

we had a slight mishap with our room where there were some rogue carpet nails that were protruding from the transitions between the bathroom and main room. they were super helpful in addressing it

The staff was incredible. The room was very large and clean. We went to all of their restaurants and they were all great. The amenities were wonderful too. The location was perfect. Would stay there again and again!

Wish the pool stayed open later. Also wish there was a hot tub, but that's a large wish.

There was nothing about our stay with Sofitel that we can possibly think to criticize. The view of the Angel de Independencia from our room was absolutely astounding. The room and amenities were pristine, and the cost was more than fair. We had breakfast at the hotel every morning and still can't get over how good it was (I don't know if their menu changes, but get the migas if they have them). The rooftop bar offered incredible views and the best drinks we found in the city. Above all else, Sofitel's customer service was the thing that left the best impression. Every single person we encountered was cordial and willing to help, and everyone seemed so knowledgeable about the city. We asked the concierge for several recommendations and none of them disappointed us in the least. We will be staying with Sofitel again.